BackUp Care Advantage Presented by Jenny Brown Director

Today’s Agenda § Introduction to Bright Horizons® § What is the Back-Up Care Advantage Program®? § How can I register and reserve care? § Program policies § Additional resources © 2013, Bright Horizons Family Solutions LLC 2

Back-up Client Relations Jenny Brown v Joined Bright Horizons in 2011 as a Director at the Irvine Back Up Center v Proud Mom of a Bright Horizons graduate! v Have worked with children ranging in ages from 3 months to 18 years old for the past 16 years v Graduate of California State University Fullerton with a Bachelor’s Degree in Child and Adolescent Studies © 2013, Bright Horizons Family Solutions LLC 3

Bright Horizons Partnership Partner of choice § 26 years of providing work/life services § Industry leader in employer-sponsored dependent care; 900 partner organizations § Leading provider of employer-sponsored - Child care centers - Back-up child and adult/elder care programs - Educational advising § Responsive and flexible in creation of services that extend clients’ missions § Financial accountability, information security, cost predictability, liability risk insulation Provider of choice § Full range of services and support for children and families § Commitment to continuous quality improvement § Only dependent care network with access to Bright Horizons centers Employer of choice § Result of our commitment to a strong culture consistently recognized by leading external sources, including being named for the 14 th time to FORTUNE Magazine’s“ 100 Best Companies to Work For®” 2013 § Companies that Care Honor Roll for 5 th Straight Year (as of March 2012) © 2013, Bright Horizons Family Solutions LLC 4

What is the Back-Up Care Advantage Program? child care centers in-home adult care ©

Reasons to Use Back-Up Care Planned © 2013, Bright Horizons Family Solutions LLC Caregiver vacations Un. Planned School closed due to weather School breaks Mild illness After minor surgery Provider quit Business travel In between care 6

Center-Based Child Care § Bright Horizons and network centers § Infants through preschool (some school age) § Licensed and accredited § References verified § CPR and First Aid training © 2013, Bright Horizons Family Solutions LLC 7

In-Home Child Care § Mildly ill care – Common cold – Low grade fever – Ear infection § Well care too! § Quality nanny and home health agencies § Home health aides, personal care assistants and nannies © 2013, Bright Horizons Family Solutions LLC 8

In-Home Adult/Elder Care § Not just for children! – Spouse/partner – Adult children – Parents § Recovering from illness, surgery or injury § Primary caregiver unavailable § Assist with activities of daily living § Caregiver sent to the home § Care is available nationwide © 2013, Bright Horizons Family Solutions LLC 9

In-Home Care FAQs § What criteria is required for inclusion in the network? – Meet state requirements – Must validate hiring practices – Appropriate background screening § Can I meet a caregiver in advance? – Yes! A “meet and greet” can be scheduled § If I like a caregiver, can I request them in the future? – Yes! Bright Horizons will work to secure a preferred caregiver © 2013, Bright Horizons Family Solutions LLC 10

Registration & Reservations No fee to Reserve care register one month in advance 877 -BH-CARES (877 -242 -2737) http: //back-up. brighthorizons. com Username: Harvey Password: backupcare 6 © 2013, Bright Horizons Family Solutions LLC 11

Program Policies Uses and Fees § 80 hours of back-up family care year § Co-pay structure o Center care: $2. 50/child/hour o In-home care: $5/hour, per caregiver (Copayments are collected by Bright Horizons) Cancellation Policy § After 5: 00 p. m. counts as use with co-pay © 2013, Bright Horizons Family Solutions LLC 12

Bright Connections is a web resource that provides relevant information for employees and their family’s caregivers: § § New and archived webinars on relevant family topics Upcoming Bright Horizons and center events Additional child and adult/elder care resources Visit Bright Connections © 2013, Bright. Horizons. Family. Solutions. LLC 13

First Time User – Center Based No Co-Pay promotion § Bright Horizons will waive an employee’s center based co-pay if they choose center based care the first time they use the Back-Up Care Advantage Program. § The promotion is done at the employee level (not the dependent level) so if an employee’s first reservation request of the program year is for well child care, and they choose center based care, they will have their co-pay waived. © 2013, Bright Horizons Family Solutions LLC 14