Background Pooja Bhayani MGHMD Anderson BU MBA Candidate

Background • Pooja Bhayani (MGH/MD Anderson) – BU MBA Candidate • Angie Heiser, Simches FM – CCM contact • Observable process – End to end – 7: 30 am – 10: 00 am

Value Stream Observation Team CCM Boston University MBA Class • Sean O’Connell, • Pooja Bhayani – Materials Management Supervisor • Yihong Sun, – Facility Manager • Osvaldo Barros, – Team Lead • Geoff Mc. Allister, – Animal Procurement Specialist. • Gerry Cronin, – Chaperone – MGH/MD Anderson • Lianna Louie – Boston University • Priyanka Naik – Pfizer • Brian Vallimont – Financial Analyst, Engineer

Animal Ordering Process Customer Notified of Recpt Customer Facility Operations Sign for Order Receiving 1. 2. 3. 4. Admin Support Process @35 - 50 Orders/day In Bioware Scan Document Andon Dispatch Manual Transcription Manual Bioware Entry Email to Customer Priority Transport to Unit 90% of orders Defect-free: 5 mins/order (3 hr/day) 10% of orders Defect or variation 1 hour/order (3 hr/day) 3 hrs/day Delay or waiting Scan cage Cards Assign Rooms House Animal Quality Check

Jackson Labs barcodes are on the opposite side of the crate Past: Anyone could sign for Orders Now: Only CCM Variation in Bioware entry: Batch vs individual Animal Ordering Process Potential for transcription errors Eliminated Customer unnecessary: 1) Barcode generation & 2) Copying Jackson Labs has variation in #/ container Abnormalities in vendor delivery time = multiple trips Facility Operations Sign for Order Receiving 1. 2. 3. 4. Admin Support Process @35 - 50 Orders/day In Bioware Scan Document Andon Dispatch Manual Transcription Manual Bioware Entry Priority Transport to Unit 90% of orders Defect-free: 5 mins/order (=3 hr/day) Customer Notified of Recpt Email to Customer Only QC Check is at the time of housing Scan cage Cards Assign Rooms House Animal Quality Check Past: Live animal Orders and empty Box orders can be mixed Now: empty & live are visual 10% of orders Have Defects or variation 1 hour/order (=3 hr/day) 3 hrs/day Delay or waiting Receiving CCM Vendors

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