Back to the Basics Leadership the Key to

Back to the Basics – Leadership the Key to Supply Chain Success Joe Walden, CFPIM, DML Director, Supply Chain Leadership Institute

Leaders must never make the mistake of believing that they lead a company, department, or unit. What they lead are the individuals that make up the enterprise.

Agenda • • Leadership - So What? What will I get out of this? What is leadership? How does it differ from management? LEADERSHIP© - The Attributes of World Class Leaders Examples of leadership Developing leadership qualities in you and your employees Questions and Answers Concluding Remarks

So What – WIIFM? • You can achieve operational excellence through the effective use of leadership! • The difference between good and great is leadership! • It is all about the people! And getting them to do their best!!! • You can create your own supply chain excellence!!

What is leadership? Leadership is influencing people – by providing purpose, direction, and motivation – while operating to accomplish the mission and improving the organization.

What Leadership is Not • • Arrogance Ego It is not about your Career It is not about telling people what to do – it is about inspiring them to do their best!

Management “the act, manner, or practice of managing; handling, supervision, or control. ” The difference = you lead people, and you manage things!

Attributes of a World Class Leader - LEADERSHIP ® • • • Loyalty/Respect Ethics/Honesty Attitude D 4 - devotion, dedication, determination, discipline Employee Retention/Recognition Responsibility Self Confidence/Self Knowledge H 2 – Humor/Humility Integrity/Inspiration P 3 - professional pride, passion, people

Loyalty • Up and down the chain • Cannot be bought as it was in the days of Sun Tzu and in the Napoleonic Wars • Genuine and sincere

Respect • • Personally Professionally Top Down Bottom Up “You have to give Respect in order to get Respect!

Ethics • There is no right way to do a wrong thing • What is ethical behavior? If you have to ask it probably is not ethical • If it does not feel right – it probably isn’t

Honesty “Always tell the truth, and if that is not possible, tell the truth anyway. ” Buck O’Neil

Attitude • Your attitude sets the standard for the organization • Sam Walton • Enthusiasm – is it contagious? What about negativity?

Devotion • To corporate family, to workers, to personal family, and to doing the right thing. • You are never too old to hug and kiss those that you love! Balance your professional and personal live!

Dedication • Dedication to doing what is right • Dedication to taking care of your employees • Dedication to accomplishing the mission

Determination • Persistency • Are you easily discouraged • Setting and Achieving goals

Discipline • Standards lead to habits, habits lead to discipline, and with discipline - All things are possible • By holding yourself to high standards, you can achieve your goals • Handling the problem employee

Employee Recognition/Retention • What does it cost to catch someone doing something right? • How far does a pat on the back go? • Your leadership impacts your employee retention rates!

Employee Retention • What do you know about your employees? What motivates them at work and off the job? • Covey – Seek first to understand then be understood.

Responsibility • A leader accepts responsibility for his/her actions • A leader accepts responsibility for the decisions of the boss • A leader accepts responsibility for the actions of his/her employees but …… passes on the credit to them for the success of the mission

Self Confidence • Not Arrogance • Confident, Competent

Self Knowledge • “Know yourself and know your enemy and in 100 battles you will be successful. ” Sun Tzu • Know your strengths and your weaknesses

Humor • Never take yourself so serious that you cannot laugh at your self • It is not a crime to laugh and have fun in the workplace

Integrity • Integrity cannot be compromised • Without integrity there is no leadership

Professional Pride • It is a leader’s responsibility to develop personal pride in himself/herself as well as in subordinates • Are you willing to put your name on the product?

Professional Pride “I have personally examined every detail of this garment to make sure it meets our high quality standards. Thank you for buying our product. Inspector: 29”

Passion • • For accomplishing the mission For improving the company For your job Passion for people!

People • Without people there is no leadership • Regardless of what business you think you are in – you are in the people business.

Examples of Leadership • • General George Patton General Grant Sam Walton Marcus and Blanks – The Home Depot

Can you teach leadership? YES !!!! • Bad leader or poor training? • Experiential Learning • Situational Learning “Remember, Good judgement comes from experience and experience comes from poor judgement. ”

How do you Develop World Class Leadership? • General Patton – “No effective decision was ever made from the seat of a swivel chair. ” • You have to get out of the office and walk the process. • Talk to the workers – what are their concerns? • Allow your subordinates to make mistakes and learn from them

Employee Concern/ Employee Advancement Results of Leader Development Ingrained Qualities Loyalty Respect Honesty Pride, Perseverance Professionalism/Passion Attitude/ Aptitude Determination/Discipline Devotion/Dedication Leader Development (areas that can be taught) Responsibility/Reliability Equality/Serving/Decisiveness/Self Confidence Ethics Integrity People Building The House of Leadership

Questions? ? ? Final thoughts

Final Thought “A life is not important except in the Impact it has on others’ lives” -Jackie Robinson What are you doing as a leader to Positively impact the lives of others? Are you a dead fish?

Joe Walden 5559 NW Barry Road, #110 Kansas City, Missouri 64154 USA Telephone: +1 760 447 3651 joewalden@supplychainresearch. com www. supplychainresearch. com