Aviation Security Training Incident Management Module 1 Incident

Aviation Security Training Incident Management Module 1 Incident Planning

Background ICAO Security Manual 1. 2. 3. 4. 5. National Organization Recruitment, Selection, Training Airport Design Preventive Security Measures Crisis Management 2

Background ICAO Security Manual 1. 2. 3. 4. 5. National Organization Recruitment, Selection, Training Airport Design Preventive Security Measures Crisis Management 3

ICAO Documents • Annex 14 – Emergency Plans • Annex 17 -- Contingency Plans • Security Manual Volume V - Crisis Management • Airport Services Manual Part 7 Airport Emergency Planning 4

Volume V 2. 1. 1: Contingency, Emergency, Occurrence and Crisis Management plans in accordance with the National Civil Aviation Security program “Incident” 5

Levels of Planning Emergency Plan for incidents occurring at or around the Airport Contingency Plans 6

Objectives v Summarize the General Principles of Incident Management v Review the Components of an Incident Management Plan v Design an Incident Management Exercise v Participate in an Incident Management Exercise v Evaluate the Results of the Exercise 7

Agenda Ø Introductions & Overview Ø General Principles Ø Incident Response Planning Ø Design a Tabletop Exercise Ø Participate in a Tabletop Exercise Ø Evaluate the Exercise Ø Design and Evaluate Exercise II 8

Ground Rules • Hours • Cell Phones • Others? 9

Workbook • • Reference Tools Samples Templates 10

Assessment 11

Assessment 10 Minutes 0 5 10 12

Introductions ü Name ü Position and Role in Incident Management ü Years of Experience in the Role ü Expectations for this course

Introductions ü Name ü Position and Role in Incident Management ü Years of Experience in the Role ü Expectations for this course 15 Minutes 0 7. 5 15

Incident Management Planning 15

Incident Management Plan: Purpose? a) b) c) d) e) f) Transfer of operations Delegation authority Assignment of responsibilities Authorization for actions Co-ordination of efforts Safe continuation or return to normal operations as soon as possible 16

Incident Management Plan: Mutual Aid Agreements a) Clarification of responsibilities b) Establishment of a single onscene Commander c) Designation of communication priorities at the accident site d) Organization of emergency transportation facilities e) Legal authorities f) Heavy equipment 17

Part 7 Activity Team 1: 1. 1. 1 – 1. 1. 4 Team 2: 1. 1. 5 – 1. 1. 8 Team 3: 1. 1. 9 – 1. 1. 12 Team 4: 1. 2. 1 – 1. 2. 3 Key Points 18

Part 7 Activity Team 1: 1. 1. 1 – 1. 1. 4 Team 2: 1. 1. 5 – 1. 1. 8 Team 3: 1. 1. 9 – 1. 1. 12 Team 4: 1. 2. 1 – 1. 2. 3 Key Points 15 Minutes 0 7. 5 15 19

Break 15 Minutes 0 7. 5 15 20

Attack on Glasgow Airport 21

Glasgow Airport • Located 7 miles west of Glasgow, Scotland near the town of Paisley • Handles approximately 9 million passengers/year 22

The Incident • On Saturday, June 30, 2007 at 15: 11 a burning Jeep Cherokee rams directly into a door of the main terminal check in area • The driver and a passenger escape the vehicle and are arrested at the scene. 23

The Situation • Approximately 1, 100 departing and arriving passengers • 3, 000 passengers in the terminal • About 700 staff 24

The Situation • Witnesses send images worldwide on the internet 25

The Situation • Fire alarms sound and Terminal is evacuated • Sprinkler heads activate and several thousand liters of water pour into the building • The sprinklers cannot be shut off • The fire spreads from the Jeep to the front of the terminal structure and to the canopy above the doors • Propane canisters are observed in the burning Jeep 26

The Response - Fire • Initial response from local Rescue & Fire Fighting using water • Airport Fire unit arrived with a foam truck • A total of 30 fire vehicles involved • Fires under control in 15 minutes • Extinguished within 30 minutes 27

The Response - Police • Suspects taken into custody • Inner courtyard sealed off for evidence collection • Traffic re-routed • Evacuation and interviewing of 4, 500 passengers and staff 28

The Response – Local Government Evacuated travelers, including some who were left in aircraft for up to ten hours after the event, were accommodated overnight in the Scottish Exhibition and Conference Centre. 29

The Response – Media • Media Relations Team handled over 800 calls in the first 24 hours • Constant live TV coverage broadcasting from Glasgow Airport through July 3, 2007 30

The Response – Media • Glasgow Airport website received 130, 000 visits the week after the incident, compared to 6, 000 the week before • Airport Leadership adapted a “Business as Usual” message for the public 31

The Timeline • Initial Attack – Saturday, June 30 • The first post-attack flight arrived Sunday, July 1 • Main terminal reopened Sunday, July 1 • Half of main terminal front door repaired by July 6 • All of main terminal front door repaired by July 27 32

Lessons Learned • Develop strong working relationships with local police, fire, medical • Identify several people for staff positions in the response/recovery effort in order to rotate people on regular shifts • Include a method for reaching out to all stakeholders in the Communications plan (airlines, vendors, contractors, etc. ) simultaneously • Plan Ahead! 33

Quote Our airport suffered what could have been a catastrophic event, was is just good luck? I think not. From identification of our risks, through to the mitigation of the risks, the plans in place and, most importantly, well trained and competent staff, we were able to demonstrate that incident management is an essential part of our ongoing lives. Glasgow Airport Head of Compliance 34

Incident Management

Part 7: The Plan • • • Types of Incidents Agencies Involved Responsibilities of each Agency in each Type Emergency Operations Centers Command Coordination Grid map Information on Offices Triage and Medical Care Communications Exercises 36

Types of Incidents • Involving Aircraft On/Off Airport • • • Aircraft Accident Full Emergency Local Standby • Not Involving Aircraft • Compound 37

Incidents Activity • 3 Types of Local Incidents • Varying in Severity • A. High • B. Medium • C. Low 38

Incidents Activity • 3 Types of Local Incidents • Varying in Severity • A. High • B. Medium • C. Low 10 Minutes 0 5 10 39

Incident Risk Assessment Impact Probability 40

Impact 1. 2. 3. 4. 5. Risk Impact Scale Intensity Scrutiny Business Operations Image Bottom Line 10 0 41

Probability 0% 100% 42

Impact/Probability Matrix 10 0% 100% 0 43

The Plan • Agencies Involved • Responsibilities of each agency in each emergency incident 44

Agency Responsibilities Activity • 3 Types of Local Incidents • List Agencies and Responsibilities 45

Agency Responsibilities Activity • 3 Types of Local Incidents • List Agencies and Responsibilities 10 Minutes 0 5 10 46

Operations Center • Emergency Operations Center • Mobile Command Post 47

Command Coordination Commander 1. Rescue and Fire Fighting Officer in charge 2. Incident Commander (IC) Coordinators • Police, Fire, Medical, Airport Operations, Media, etc 48

Grid Map 1. Airport 2. Airport and Surrounding Community 49

Information on Offices Office Telephone Numbers 50

Triage and Medical Care 51

Communications • • • Continuous Primary & Back-up Telephones (Cell and Hard-wired) Radios Runners Megaphones 52

Activity - Communications • 3 Types of Local Incidents • Illustrate Communication Paths • Primary and Back-up ATCT Fire EOC 53

Agency Responsibilities Activity • 3 Types of Local Incidents • Illustrate Communications Paths • Primary and Back-up 10 Minutes 0 5 10 54

Day 1 Review • ICAO Documents • General principles of Incident Management • Risk Assessments • Components of an Incident Management Plan 55