Avaya Networking Jean Turgeon JT VP Global GM

Avaya Networking Jean Turgeon (JT) VP & Global GM, Avaya Networking July 2011

On-going & FY 2012 Priorities Ø Avaya On Avaya § Continue to enhance products to simplify configuration/installation/management/change in the enterprise network § Provide clear value proposition and integration with Avaya Voice and Video product offerings to provide superior performance and user experience Ø Mobility/WLAN Growth § Faster than market growth Y-Y § Transition completely from WLAN 2300 (OEM) § Promote clear identity around “best at carrying Voice/UC/Video over Wi-Fi” Ø Ethernet Switching /Campus– Reclaim Leadership § Faster than market growth Y-Y § Enhanced portfolio and continue to lead on resiliency, edge and efficiency Ø Data Center Relevance & with differentiation in Enterprise virtualization § Differentiated Data Center on top of rack offer & mature resiliency model § Extend business value of virtualization to Campus & Branch § Develop Data Center partner eco-system © 2011 Avaya Inc. All rights reserved. 2 2

Interop 2011, Las Vegas Wednesday, May 11 4 Peds/Demo Stations 4 Best of Interop award submissions 4 Theater featuring Avaya Flare and VENA 4 The New IT Paradox: Are Users Driving Anarchy or Progress? INTEROP 4 4 4 Pre-briefings News Release (May 3) Launch Day of briefings Interop briefings Press & Media reception at Interop (May 10) PRESS AND MEDIA © 2011 Avaya Inc. All rights reserved. KEYNOTE 4 4 4 Pre-briefings Quote in news release Launch analyst engagement Analyst reception at Interop (May 10) Analyst 1 -to-1 briefings at Interop ANALYSTS 4 4 4 Data Solutions Virtualization Social Media Cloud Apps Collaboration & Context End-to-End Experience Management Partners: INNOVATION LOUNGE 4 Leverage full spectrum of social and new media channels for maximum reach and impact SOCIAL MEDIA 3

The Markets We Serve Be the best at delivering Voice/UC/Collaboration Ethernet Switching Wireless Networking Unified Branch Access Control Unified Management Always-On Enterprise Campus Branch & Remote Efficient Scalable Data Center © 2011 Avaya Inc. All rights reserved. 4

The Always-On – Efficient – Scalable Always. On Unique Enterprise Model What if…. . Efficient Scalable • Avaya was the ONLY vendor with a consistent ACTIVE/ACTIVE resiliency model, END TO END, SERVERS TO DESKTOPS with 20 ms CORE RECOVERY ensuring all Voice/UC/Video continues to run without interruption !!! • Avaya was the ONLY vendor with a True Converged next generation 802. 11 n Wi-Fi delivering the HIGHEST number of mobile Vo. IP/UC calls !!! • Avaya was THE vendor that provided Innovative and now standard’s based (IEEE) Enterprise Virtualization solution while reducing TTS to minutes !!! • Avaya provided you with a multi-vendor ACCESS CONTROL solution to address security concerns with consumer devices running UC/Flare/Vo. IP!!! • Avaya was the LEADER in Energy Efficiency and able to maintain a Vo. IP telephony call while reducing energy consumption by another 40% !!! • Avaya delivered the most scalable & mature edge stackable technology and provides LIFE TIME WARRANTY on ALL components !!! • Avaya provided VALIDATED SOLUTIONS for Campus/Data Center & Branch including UC/CC/Video with best practices – preparing for the Avaya cloud NOW !! WOULD YOU NOT WANT TO HEAR MORE? © 2011 Avaya Inc. All rights reserved. 5

Building the Next Gen Enterprise 5 steps to the right infrastructure 1. Implement the RIGHT resiliency model end to end 2. Select the RIGHT next gen Wi-Fi architecture 3. Implement multi-vendor flexible Access Control for wired/wireless & remote 4. Implement 2 Tiers Data Center with standards based virtualization + VERY fast failover 5. Choose the right branch solution meeting YOUR business needs © 2011 Avaya Inc. All rights reserved. 6 6

Fortifying and Simplifying the Core User Access 3 rd Party Edge Devices All Links Active Easy Configuration and Troubleshooting Industry Leading Sub Second Failover © 2011 Avaya Inc. All rights reserved. Virtualized Switch Cluster Core Applications and Services 7

Resiliency & Availability No application interruption model 4 Avaya promotes always-on networking with an active/active design – 2 -tier network architecture when possible – 3 -tier network architecture driven by physical layout – No spanning tree or excessive layer 3 complexity 4 Efficient network design RESILIENCY: “Active/Active” – Easy to implement, manage, and troubleshoot – Huge contributor to reducing over TCO Active Standby Active Which aircraft would you rather be flying? © 2011 Avaya Inc. All rights reserved. 8

Future-Proofing Performance Traditional ASIC CPU Fully Programmable Packet Processor New Features Delivered Without Hardware Upgrade User Access Complex traffic routed from the ASIC to the CPU Enterprise Applications Fully Programmable Packet Processor RSP CPU Longer Switch Life All traffic supported by the fast-path RSP © 2011 Avaya Inc. All rights reserved. 9

Strategic Approach to Vision Avaya value proposition Deliver breakthrough experience Offer compelling applications in growth areas Upgrade to session based environment Virtual Services Fabric Next generation cloud network infrastructure © 2011 Avaya Inc. All rights reserved. Avaya VENA 10

Avaya Networking Solutions 4 Network solutions that support voice, data, multimedia, and unified communications How do I put all this together… 4 Modular design that provides a solid base for the network infrastructure regardless of customer size 4 From cross portfolio end to end solutions down to specific product applications 4 The basic blueprint – customize as needed to fit the business requirements 4 Utilizes Avaya Best Practices to ensure optimal resiliency, availability, and serviceability © 2011 Avaya Inc. All rights reserved. …and make it work ? 11

Enterprise Unified Communications Enablement 4 Simplifies the initial deployment and moves/adds/changes of IP Telephony with zero touch configuration solutions Avaya IP Phones 4 Ethernet edge automatically detects IP phones via LLDP and dynamically provisions proper VLAN and Qo. S on the Ethernet switch 4 IP phones are automatically configured for VLAN, Qo. S, and phone configuration parameters via LLDP or through DHCP options 4 Identity Engines provides network authentication for IP Phones via 802. 1 X or MAC 4 Single Unified Communications Management platform for Voice and Data © 2011 Avaya Inc. All rights reserved. Avaya Stackable Ethernet Routing Switches Enterprise LAN Avaya Unified Communications Management Data Center Identity Engines 12

Delivering the No Compromise Edge User Access High-Capacity Virtual Backplane Virtualized Edge Stack Virtual Hot-Swap Capability Simplified Implementation and Management © 2011 Avaya Inc. All rights reserved. Virtualized Core 13

2 nd Generation Energy-Efficiency High-Priority Phones Remain Available 1 st Generation: Efficient Products Low-Priority Phones Set to Power-Off Mode PC Connections Set to Power. Save Mode 2 nd Generation: Power Management Energy Analysis © 2011 Avaya Inc. All rights reserved. Energy Saver Enabled Switch Enterprise LAN Enterprise Policy Manager 14

Enterprise Unified Communications Reliable & Secure Mobility Wireless Voice Endpoints 4 Enables Enterprise Mobility with Superior Quality of Experience, Services and Scalability 4 Wireless LAN 8100 infrastructure optimized for real time applications with unprecedented scalability 4 Industry-leading wireless Emergency Services (E 911) solution ensuring optimal accuracy for wireless Vo. IP users 4 Identity Engines provides network authentication for wireless users along with Guest Manager Kiosk 4 Single Unified Communications Management platform for Voice, wired and wireless Data © 2011 Avaya Inc. All rights reserved. WLAN 8100 Avaya Stackable Ethernet Routing Switches Enterprise LAN Avaya Unified Communications Management Data Center Identity Engines Wireless Controller Conveyant Sentry 15

WLAN Architectures Understand the differences…. Fat AP Intelligent AP Thin AP Layer 3 Roam Local Users: 0 Remote Users: 1 Call Count: 1 AP Tunnel Local Users: 1 Remote Users: 0 Call Count: 1 Ethernet Switch Scalability issues When an AP can support fewer than a dozen active calls – 1 user consuming 2 calls is disastrous Virtual Machines It is all smoke and mirrors. A distributed architecture is just a distributed overlay architecture Wireless Controllers Management Control Data Forwarding © 2011 Avaya Inc. All rights reserved. 16 16

Unleashing the Potential of Wireless LAN Switches Support Traffic Plane Access Switch Software Supports Control Plane Access Points Remain Thin © 2011 Avaya Inc. All rights reserved. Distributed Wireless Switching Software Application Hosts and V-Servers Virtualized Wireless Controller 17

Wi-Fi Scalability Unification of Wired & Wireless Today’s Model Avaya Solution ü Integrated × Overlay Network × More Users = More Money × Constrained Capacity ü Limitless scale ü Integrated Mgnt ü Lower TCO Servers HW Wireless Controllers © 2011 Avaya Inc. All rights reserved. Servers Virtualized Wireless Controller 18

Survivable SIP Gateway Aura, IP Office, CS 1 K, CS 2 K/A 2 E, CS 2100, SCS, 3 rd party Voice Gateway Platform Minus Routing Features Integrated Platform with Routing, SIP, and Security Certified with CM/SM PBX UC platform Wide Area Network Data Center PSTN AG 2330 SR 4134 Cost Effective Solution for the Branch © 2011 Avaya Inc. All rights reserved. 19

Avaya Aura and the Branch Office ® 4 A converged branch office solution with integrated services including routing, firewall, VPN, and voice services with full SIP Survivability 4 Secure Router and Advanced Gateway platforms designed for real time applications requiring advanced Qo. S 4 Perfect solution for the SIP “thin client” branch with a centralized Avaya Aura infrastructure – supports up to 300 SIP endpoints in survivability mode 4 Flexible platforms accommodating wide range of interface options for LAN, WAN, and Voice 4 Offers up to 5 x the reliability and 2 x the performance over the market leader © 2011 Avaya Inc. All rights reserved. Avaya Ethernet Routing Switch Avaya Advanced Gateway Avaya Secure Router Wide Area Network PSTN Data Center Avaya Identity Engines 20

Virtual Enterprise Network Architecture Simplify with One Touch Configuration Creating the On. Demand Infrastructure Virtual Services Fabric Network Virtualization with Shortest Path Bridging © 2011 Avaya Inc. All rights reserved. 21

Avaya Networking Vision 4 Software as a Service (Saa. S) – Avaya Aura 4 Infrastructure as a Service (Iaa. S) – Leverage Avaya, HP, IBM etc. . 4 Platform as a Service (Paa. S) – Avaya ACE 4 Network as a Service (Naa. S) – Avaya VENA Avaya Virtual Enterprise Network Architecture The Private Cloud Better time to service with less complexity Virtualized Data Center Backbone Operational efficiencies and flexibility Campus/Branch Network Virtualization Best effort moving to real-time ready © 2011 Avaya Inc. All rights reserved. 22

The Benefits of Virtualization Compute Access Data Center Core Campus Core Distribution Layer Access Layer Network Virtualization Server Virtualization Allows aggregation of multiple independent virtual servers to exist on a physical server Decouples the physical infrastructure from the connectivity services making the network adaptive and dynamic with simple one-touch provisioning Network Virtualization enabled via Shortest Path Bridging © 2011 Avaya Inc. All rights reserved. 23

Addressing CIO Challenges Reduce Cost & Improve Time-to-Service Allow IT the ability to simply say “yes” Improve Network Operational Efficiency © 2011 Avaya Inc. All rights reserved. 24

Avaya VENA From Data Center to the Campus Core Distribution (optional) Server DC 1 DC 2 Server 4 Extending the Private Cloud 4 Support Workgroups in seconds 4 Secure Traffic Separation 4 Tunnelled Authentication for Access Control 4 Delivering the Network-as-a-Service 4 UNIQUE VIRTUALIZATION END TO END © 2011 Avaya Inc. All rights reserved. 25

Data Center: A Closer Look 4 More real-time applications with 24/7 availability 4 Legacy Network Challenges – – Designed for best effort traffic Inefficient network usage Poor management tools and high costs drive up TCO Deployment of new applications can be cumbersome 4 Virtualization is top of mind – – Phase 1: Server Consolidation / Virtualization Phase 2: Mobilization of Virtual Machines Phase 3: Network Virtualization Cloud Computing Infrastructure The transition to a virtual data center will be the most significant IT transformation since the Internet was born - Zeus Kerravala - The Hitchhiker’s Guide to the New Data Center Network, Nov 2010 © 2011 Avaya Inc. All rights reserved. 26

What Problems Are We Solving? Need to improve efficiency and flexibility Efficiency Flexibility 4 Using All Paths and Bandwidth 4 Physical Topology Independent 4 Fast Convergence 4 Service Virtualization L 2/L 3 4 MAC Explosion 4 Networks Where Needed 4 Simplified Change Control 4 Small to Large Networks Private Cloud © 2011 Avaya Inc. All rights reserved. 27

What Problems Are We Solving? Synergy Between Server Virtualization and the Network VM Mobility 4 Transparent Network Services 4 Removing Boundaries 4 Simplified Infrastructure Network virtualization simplifies VM Mobility and Network Management completes the solution 4 Reduce Human Error Factor Virtualization Provisioning Service Virtual Service Network Private Cloud © 2011 Avaya Inc. All rights reserved. 28

The Cloud Infrastructure for Avaya Aura ® 4 Create a highly resilient SIP core for the centralized services of Avaya Aura with the Avaya Virtual Enterprise Network Architecture Data Center 1 Horizontal Stack Switch Cluster 4 A virtualized Data Center backbone enables an increased level of flexibility and resiliency while simplifying the network provisioning and management Data Center Core 4 Add geographic redundancy for the Avaya Aura components quickly and easily Avaya Unified across multiple Data Centers 4 Creates an added level of security and control for Avaya Aura services by mapping traffic into a Virtual Service Network Communications Management V S N Virtual Services Fabric Data Center 2 4 Single Unified Communications Management platform for Voice and Data © 2011 Avaya Inc. All rights reserved. 29

Empowering Virtual Service Networks Avaya Aura – Data Center & Virtualization Open API VMware v. Center Enterprise Cloud Avaya VPS Virtual Service Network VSP 9000 VSP 7000 v. Motion SRM “Zero Touch” network configuration to support v. Motion and SRM © 2011 Avaya Inc. All rights reserved. 30 30

Why extend Avaya VENA to the Campus. . ? Simplify Configuration & Management Efficient service activation – free of error & delay Optimized Traffic Separation Ensure regulatory compliance & multi-tenant partitioning Delivering Network-as-a-Service Creating the only optimized end-to-end Cloud architecture © 2011 Avaya Inc. All rights reserved. 31

Avaya Virtual Enterprise Network Architecture “Delivering the Network-as-a-Service” Unified Management simplifies provisioning, monitoring, and troubleshooting Virtual Services Fabric Network Access Control authenticates Users/Devices & assigns appropriate VLAN Virtual Service Network VLAN Identity Engines Ignition Server provides Authenticated Network Access / Policy Enforcement © 2011 Avaya Inc. All rights reserved. Wireless LAN 8100 provides unmatched UC mobility performance and scale 32

Avaya VENA Simplifies the Network Improves Network Uptime • Delivers increased network capacity • Reduces user-error network outages Reduces Time to Service • One touch network provisioning • The network is the backplane of the Business Improves Data Center Efficiency • Virtualization between Applications & Networks • Reliably connects users to content © 2011 Avaya Inc. All rights reserved. 33

Virtualizing Access Control Securing Contact Center Agents VMware Image Simplified Deployment Providing the Cost/Benefit to Deploy NAC From Guest Access to Corporate Assets © 2011 Avaya Inc. All rights reserved. Ignition Server Enterprise LAN Enterprise WAN Internet Consistent Network Access Control Local or Remote – Wired or Wireless 34

Authenticated Network Access 4 Basic 802. 1 X authentication – Open standards works with all supplicants 4 Support for non-802. 1 X devices – MAC level authentication – User-based policies – Prevent MAC Spoofing Ignition Server Corporate Directory Policy Server Virtual Services Fabric 4 Microsoft NAP integration – Utilize existing applications on the desktop to conduct posture (compliance) check AP 4 Identity Engines Key Components – Ignition Server – Ignition Guest Manager – Ignition Compliance Portal – Ignition Analytics © 2011 Avaya Inc. All rights reserved. VLAN 35 35

Unifying All Management Voice, Data, and Wireless Management Integrated Workflows Between Modules Web 2. 0 SOA Based © 2011 Avaya Inc. All rights reserved. LAN / Wireless LAN / WAN / Security / IP Telephony 36

Avaya Configuration & Orchestration Manager Avaya COM is a network configuration management solution that delivers visibility, provisioning & automation across enterprises of all sizes for both physical and virtual environments at a cost effective price 4 Multi-Element Network Configuration – Customized topology map of network for easy visualization – Sub-managers to streamline workflows 4 Bulk Configuration Management – Scheduled backup and restore of Highlights 4 Efficient & intuitive management 4 Reduces TCO & improves CSAT 4 Wide range of Avaya device support device software and configuration – Centralized patch and management update of network devices 4 Platform Support – Windows 2003 and above – LINUX Redhat 5. 2 – VMWare-ready © 2011 Avaya Inc. All rights reserved. 37

Avaya Element Management 4 Enterprise Device Manager (EDM) © 2011 Avaya Inc. All rights reserved. 38

Avaya Networking Solutions Synergy Avaya end to end Upcoming Available Today • Small Campus • Super Large Campus : Posted • Medium Campus • WLAN 8100 Quick Start : Posted • Large Campus • WLAN 8100 Deployment : Posted • Switch Clustering Best Practices • Wireless Guest Access : Final review • IP Telephony Deployment • Emergency Services : DONE • Avaya & Nortel • Shortest Path Bridging : Posted • Cisco Interoperability • Data Center Architecture : Posted • Network Access Control • UCM Solution Workflow : Posted • Data Center with VMware • Avaya Energy Saver : Posted • Data Center with Microsoft Hyper-V • The Compliance Portal (wired/wireless) • Dell i. SCSI Deployment • CLOUD infrastructure • Horizontal Stacking/NIC Teaming • Data Infrastructure for UC : On-Going • Microsoft Network Load Balancing • Data Infrastructure for CC : Validated • Resilient Multicast Solutions • Video Solutions (Flare) with Avaya Data • Wi-Fi, Access Control, Qo. S Plus numerous technology specific solution and configuration guides (Routing, Security, Management, etc. ) “Upcoming “ = next 12 All rights reserved. © 2011 Avaya Inc. Plus updates to existing solution and configuration guides to ensure they are accurate and include all latest software/hardware releases Avaya Confidential – NDA Required 39

Sales Enablement Tools Avaya Sales. Pro & NOW ON ANDROID !!! © 2011 Avaya Inc. All rights reserved. 40

What Issues Keep Coming Up? I don’t know how to get from our current environment to the best future state similar We have dis t need to a h t s m e t s sy one s a n o i t c n u f © 2011 Avaya Inc. All rights reserved. I’m preparing to integrate and We have a complex upgrade separate platforms communications environment ovide I have to pr ith innovation w My compan y is acquiring sites around the globe as little as disruption possible 41

Avaya Professional Services Data Offers From consulting to implementation, Avaya Professional Services helps maximize the value of your data investment Evaluation to validate network design & prepare for change 1. Technical Advisory Services (TAS) Fast, quality deployment with reduced risk World-class testing services to improve network quality 3. Design and Implementation Services 5. Avaya Audit Service 4. Stress Testing Services 6. Avaya Network Inspection 2. Avaya Network Readiness Assessment Plan & Design © 2011 Avaya Inc. All rights reserved. Recommendations to help optimize your network performance Develop & Integrate Test, Train, & Deploy Optimize 42

Avaya Professional Services Data Solutions Practice Expertise Experts in the APS data practice have years of experience and hold various Avaya and multi-vendor certifications Business Consulting Principals Sample Certifications 4 Specialize in link between technology & business goals 4 Deep vertical industry expertise 4 20 years of experience on average Network Architects 4 Superior technical skills for design and configuration 4 15 years of experience on average 4 Typical Certifications – NCDE, NCTE, CCNA/CCNP Technical Delivery 4 Technical experts skilled in integration and deployment 4 10 -12 years of experience on average 4 Typical Certifications: NCSS, NCTS, CCNA Program & Project Managers 4 Specialize in on time/on budget delivery 4 15 years of experience on average 4 100% trained on PMI delivery methodology © 2011 Avaya Inc. All rights reserved. 43