Avaya Aura Solution for Midsize Enterprise Release 6

Avaya Aura Solution for Midsize Enterprise Release 6. 2 <date goes here> <name goes here> Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers

Meeting The Needs of All Market Segments Filling the Unified Communications Gap for Midsize and Large Enterprises Avaya Aura® Designed for Midsize and Large Enterprises, more advanced communications needs 10, 000 1000 250 Midsize Large xxx, 000 s Fortune 1000 # of Users/site Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 2

The Midsize Enterprise Challenge DO MORE Deliver the best UC solutions in an accessible package Enhance productivity and customer satisfaction Maintain security and contain costs WITH LESS Limited IT resources Reduced installation & configuration Minimal integration Responsive support Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers Source: (Gartner) Key Issues for IT Providers Targeting Midsize, Businesses, 2009 Michele C. Caminos” 3

Avaya Aura® Solution for Midsize Enterprise Avaya Aura® in a midsize package Avaya Aura® more advanced communications needs Designed for Midsize Avaya Aura® ® Avaya Aura Solution for Solution Midsize for Midsize Enterprise and Large Enterprises 10, 000 1000 250 Midsize Large xxx, 000 s Fortune 1000 # of Users/site Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 4

Avaya Aura® Solution for Midsize Enterprise MANY Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 1 5

Avaya Aura® Solution for Midsize Enterprise 4 Linux OS Virtualized with Citrix 4 Virtual Machines controlled by System Platform 4 Enables multiple applications on single hardware platform 47 Avaya Aura® core applications in base server for easier install & configuration Server Virtualization is Key to Midmarket Fit For Purpose Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 6

Avaya Aura Solutions for Midsize Enterprise Applications include: 4 Communication Manager Utility Services Virtualized OS, multiple applications in single server Single management interface, browser-based 4 Communication Manager Messaging 4 Session Manager 4 System Manager Avaya Aura® Solution for Midsize Enterprise System Platform virtualization 4 Presence Services 4 Application Enablement Services Single path install, less time, less costly Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers Target 200 to 1000 users, 10’s of locations 7

Additional, Optional Applications Add features & value incrementally! Expand with Applications UC All Inclusive Avaya Messaging Avaya Video Conferencing Solutions Aura® Avaya Conferencing Avaya Flare ™ Experience G 430/450 Gateways Aura® Avaya Aura® Contact Center 3 rd Party Applications Avaya B 5800 Avaya Aura® Solution for Midsize Enterprise Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 8

Customer Key Benefits: A flexible solution – for your business today and tomorrow Unified Communications • Assemble teams virtually (Meet-Me Conferencing) • Use your existing investment (re-use phones, trunk and line interface cards) • Be instantly reachable (IM/Presence builtin) • Built in call center Avaya – Proprietary & Confidential Mobility Lower TCO • One number (office/mobile) • Use your PC as a phone wherever you are (one-X Communicator) • D-I-Y phone administration (‘My Phone’) • Never miss a call (Call coverage) • Reduce carrier costs (Least-cost routing, toll-bypass, SIP trunk management) • Single virtualized server means reduced network, floor space, power, cooling & support costs • Reliable solution (up to 5 ‘ 9 s) Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 9

Avaya Aura® to the Core 4 High Availability 4 Mobility 4 Presence Midsize Enterprise 4 Flare Experience 4 Survivable Remote 4 Avaya End-points Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 10

Avaya Aura® For Midsize Enterprise 6. 2 High Availability 4 Uniform, server-level redundancy option for all the applications running on a single server 4 Disk mirroring technology (DRBD) keeps the disk data on the standby server continuously synchronized 4 To the user endpoints, failover event is indistinguishable from an unexpected reboot of the active server 4 All application data that has been written to disk is preserved on the failover 4 HA configuration requires a physical connection (crossover LAN cable) between the active and standby servers – high speed, low latency connection used for disk mirroring – redundant communication path between the active and standby – Active and stand-by servers must be within 100 meters of each other Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 11

ME 6. 2 High Availability Layout Customer network Network switch Customer network connection ME node 2 (Standby) ME node 1 (Active) Heartbeat pings Dom 0 Console Private crossover network connection Console CM CM AES . . . … Sync of VM LVMs HDD All dom. Us are synced from Active to Standby node in real time Only Dom 0 is running on Standby node; others are activated on failover Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers

Videos Avaya Aura Midsize Solution for Enterprises Click on Hyperlinks Low Cost Virtualization Platform Console APP Fast Implementation APP . Multi-Media Contact Center Mobility Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers Flare 1 3

Avaya Mobility Products The Right Solution Based on Your Business Needs Desktop Client Microsoft OCS Tab Avaya one-X® Communicator Collaborative Workspace Integration Mobile Client Avaya one-X® Deskphone Avaya one-X® Mobile Web Client Avaya one-X® Portal Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 14

What is Presence? 4 A real-time indication of the users status (availability to communicate): • Examples: Available, Busy, In a meeting, Do Not Disturb, Out-of-Office 4 Presence may also indicate: • A personal message (“Traveling: Please call my mobile”) • A preferred mode of communication (Telephone is in use but Instant Messaging is available) • Location (Office, home, travelling) 4 A users status can be adjusted: • Manually, according to personal preference; or • Automatically, based on other factors such as phone status (on or off hook) Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 15

What Does Presence Look Like? My optional location and personal message My personal status (what others see) My “Buddies” List and their aggregated presence My “Buddies” communication channel status My “Buddies” optional location My “Buddies” optional personal messages Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 16

Presence Benefits 4 Employee Productivity - Reduce email, voicemail and calling • Understand your contacts status and communicate quickly efficiently across locations and time zones – shorten communications cycles • Facilitates multi-modal communications • Allows discreet pre-call set up or post-call wrap • Permits back-channel communications during conference calls 4 Improved Customer Support • Leverage expert resources instantly both inside and outside the contact center to improve responsiveness / reduce time to resolution • Differentiate your business with rapid customer response 4 Collaboration - Federation with business partners • Extend collaboration to key partners outside your own organization Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 17

Avaya Flare® Experience 4 Easy to use, Fun, easy to manage video 4 Ability to cost effectively extend video to the desktop 4 Consolidated collaboration interface 4 Brings together all communication history together 4 Reduces administration & management via Avaya Aura integration Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 18

The Avaya Flare® Communicator for i. Pad (ME 6. 2) 4 Meet me audio conferencing with Avaya Aura Conferencing 6. 0 4 Multiple point to point calls (up to 3 spotlights) 4 Hold, transfer, Mute 4 IM and federated presence via Avaya Aura Presence Services 4 Call history logs for audio & IM 4 Contacts & Call from contacts 4 Wi-fi, 3 G and Junos VPN client support for i. Pad Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 19

Avaya one-X® Mobile Lite for i. Phone Avaya EC 500 (Extension to Cellular) 4 Single number / Single Voice Mail 4 Serverless deployment 4 Enterprise dialing and presence updates 4 Corporate directory/contacts search & click-to-call 4 Free download from Apple Appstore 4 Call Handoff 4 Presence updates 4 Centralized call logging/recording Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 20

Avaya one-X® Mobile Integrates mobile smartphones with Avaya Aura UC Applications and Services 4 Single Number Reach 4 Low cost mobile communications 4 Single Voice Mail 4 Call handoff/management 4 Enterprise Unified Communications – Presence view and update – Search corporate directory and local contacts – Unified call logs and contacts across Avaya one-X endpoints – Visual Voice Mail – Conferencing Integration Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers

Avaya 9600 IP Deskphones 4 Intuitive, simple-to-use, context-sensitive user interface 9600 IP Deskphones 4 Business value and investment protection via open standards 4 Bluetooth 4 Gigabit Ethernet (phone & PC 4 Acoustically engineered; G 722 wideband on all phones 4 VPN capable to work at home Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 22

Advanced Features 9600 Series IP Deskphones 4 Microsoft Outlook Integration to make a call or send an IM 4 Consolidated Phonebook/Call. IM History 4 Avaya Aura™ Conferencing via the Avaya Flare touchscreen interface. 4 Instant Messaging with touchscreen keyboard as well as pre-written IMs 4 Browser to access websites and enterprise applications. Available on the 9621 G & 9641 G IP Deskphone Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 23

Avaya B 100 Conference Phones 4 Value – Exceptional Price, performance, and feature ratio 4 Quality – Omni. Sound® crystal clear sound quality delivering HD quality without additional bandwidth requirements 4 Flexibility – Models support USB Bluetooth headset – Record meetings on SD memory card Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 24

Customers and Analysts Know “The Avaya Aura® Solution for Midsize Enterprise has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture. ” Elaine Maund, Vice President Information Systems, Boyd Bros. Transportation Inc. http: //www. networkworld. com/news/2011/031611 -avaya-boyd-uc. html “The new Avaya Aura Solution for Midsize Enterprises and Avaya Aura Branch Solution address their targeted segments appropriately, nicely leveraging Avaya Aura communications features and functionality with effective pricing options for smaller locations. ” Rich Costello, IDC Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers

Avaya Industry Recognition #1 MARKET SHARE Avaya Shore. Tel CC 53. 1% 1. 4% Telephony Systems 27. 9% 2. 6% Messaging 34. 3% 3. 1% SMEC 22. 4% 4. 8% Technology Investment R&D Avaya Shore. Tel $407 $33 J. D. Power Associates Certification For 4 years in a row, Avaya has been recognized by J. D. Power and Associates for “Providing An Outstanding Customer Experience” Positioned as a Leader in Gartner Magic Quadrants for Unified Communications*, Contact Center**, and Corporate Telephony*** UC CC CT *Gartner, Inc. , Magic Quadrant for Unified Communications, B. Elliot, S. Blood, July 28, 2010. **Gartner Magic Quadrant for Contact Center Hall of Fame Award Infrastructure, Worldwide, Drew Kraus et al, Employees 18, 900 479 February, 2010. ***Gartner, Inc. , Magic Quadrant for Corporate Recognition for Lifetime Channel 9, 200 800 Telephony, S. Blood, J. Lassman, G. Johnson, Achievement for Outstanding August 3, 2010. Partners http: //www. gartner. com/technology/media. Service products/reprints/avaya/vol 7/article 2. h tml (TSIA). J. D. Power and Associates 2010 Certified Technology Service & Support Program SM, developed in conjunction with Technology Services Industry Associates Patents 5400 62 For more information, visit www. jdpower. com or www. tsia. com Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 26

Avaya Aura® Contacts <name goes here> <company goes here> Midsize Enterprise R 6. 2 Avaya – Proprietary & Confidential Use pursuant to your signed agreement or Avaya policy. Do not share outside your organization or with customers 27