Automate Orchestrate Transform to Hybrid IT Becoming Consumer

Automate – Orchestrate – Transform to Hybrid IT Becoming Consumer Value Centric Support multi-mode service delivery Consumer Traditional IT Automated Shared Virtualized Dedicated Technology Focus Systems Focus IT for Digital Enterprise Value Agility Services Focus Industrialized IT Focus Plan Build Plan Source Run Deliver Manage Offer Focus Build Run Think BIG – start small – Iterate Advise, Transform, Manage Start Strategic alignment Prove realized value Validate customer priorities Advise Transform Manage Agile Discovery Agile Delivery Education & Training Agile Planning IT Management Solutions Solution Management Strategy to Portfolio Requirement to Deploy Journey to value experience Agile delivery Confirm value IT 4 IT™ is a trademark of The Open Group http: //opengroup. org Request to Fulfill Service Broker Dev. Ops Cloud Detect to Correct Tactical improvement Learn more at: hp. com/go/it 4 it 15 -Apr-2016

IT Value Chain Solution Blueprint IT 4 IT Model Office – Best practice IT Management use cases – Enabling IT for Digital Enterprise Line of Business Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Service Broker IT Budgeting Portfolio Analysis Vendor Selection Supplier Onboarding Service Onboarding Multi-Supplier Request Fulfilment Service Monitoring Contract Management Ticket Exchange Continuous Release & Deployment Continuous Operations Provide Business Service Consume Service Integrator Continuous Assessment Continuous Integration & Testing Provide Application Service Consume Service Supplier Traditional IT Service Finance Service Design Request Fulfillment Service Monitoring Service Deployment Provide Platform Service Consume Software Suites Provide Infrastructure Service Consume Current Mode of Operations Future Mode of Operations Transformation Mode of Operations IT 4 IT™ is a trademark of The Open Group http: //opengroup. org Learn more at: hp. com/go/it 4 it 15 -Apr-2016

IT Value Chain Leveraging business value chain success Operating model for the new style of IT Where integrated IT value streams deliver higher value than silos Designed for leveraging technology and paradigm shifts Build Deliver Reference Architecture Finance & Assets s Ac tivi tie ort Su pp IT Value Chain t tec t De rrec Co to est qu l Re Fulfil to Str nt me ire qu eploy D to Re gy ate io Str rtfol Po ms to ea lue Va Plan Run Efficiency & Agility Build Deliver Prioritize every requirement to build/source the best services and deploy them. Define your strategy to balance and broker your portfolio. Handle each request by streamlining the process to fulfill it. Run Proactively detect issues and take actions to correct them. Sourcing & Vendor End-to-end integrated reference architecture Intelligence & Reporting Resource & Project Governance, Risk & Compliance Portfolio Security management Application life cycle management Application mobilization Automation, Business IT service orchestration service management & cloud management Why start the value chain journey today? Returning value Cost ROI Strategic Value Thought leadership for IT innovation – Transform to the new style of IT – A value chain & reference architecture for IT Created by enterprise customers, partners, vendors Insightful Gain value with better decision data Optimized Collaborative Unleash IT innovation across a prescriptive IT value chain Credible Faster delivery with crossdomain agility – The Open Group IT 4 IT™ Forum members include: HPE, IBM, Microsoft, Shell, Achmea, AT&T, Pw. C, Munich Re, Atos, Accenture, Cap. Gemini, Exxon. Mobil, BP, Philips, Raytheon Roadmap with predictable time to value Practical – Prescriptive integration across the IT value chain – Ask your HPE sales rep. how to get started with an IT Value Chain Discovery workshop or HPE IT Mgmt. Transformation Experience workshop IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

IT 4 IT™ Reference Architecture This diagram is based on material developed by the IT 4 IT™ Forum of The Open Group – Oct 2015 Functional component Service model Data artifact – key Data artifact – auxiliary Entity relationship Guidance Predictability, traceability, and repeatability Canonical Open • Best practices blueprint • Operating model context Plan Build Deliver Run • Defined data-driven service model • Lifecycle artifacts integration Conceptual Logical Physical • Standardized integrations • Independent of process model IT 4 IT™ is a trademark of The Open Group http: //opengroup. org ITIL, COBIT, e. TOM … 01 -Nov-2015

Strategy to Portfolio An IT 4 IT™ value stream Manage your IT portfolio and investments to drive business innovation Align Strategy S 2 P Rationalize Portfolio Prioritize Backlog Manage Investment – New user end – 20: 80 KTLO to – Top-down goals – KPI monitored Build Deliver s Reference Architecture ctiv itie Finance & Assets Run Efficiency & Agility Sourcing & Vendor ort a Su pp – 4 quarterly rolling t tec t De rrec Co to nt me ire qu eploy D to str Plan est qu l Re Fulfil to Re gy ate io Str ortfol P ms to ea lue Va IT Value Chain Next wave – Define objectives – Align business and Resource & Project Governance, Risk & Compliance Strategy to Portfolio value stream – Provides the strategy to use to balance and broker your portfolio – Unified viewpoint across PMO, enterprise architecture & service portfolio – Improves data quality for decision making – KPIs and roadmaps to improve business communication Value drivers Holistic demand Business priorities Across PMO, cloud and enterprise architecture, service portfolio and business needs Enhance business agility, speed innovation and business growth Ensuring ROI and cost savings aligns with financial objectives and charge-back schemas Traceability Data consistency Comprehensive operatinglevel agreements (OLAs) based on consistent data across service providers Measure, manage and audit providers’ performance Capital Costs % of new investment versus maintenance % Cap. Ex versus Op. Ex % planned versus actual innovation – Sourcing & brokering – Risk & security – Customer impact (loyalty, revenue) – Enterprise – Consolidate IT roadmaps – Set up standards and policies architecture – Service portfolio rationalization – Create service blueprint and roadmap Align Strategy Rationalize Portfolio Prioritize Backlog via aggregated measures – Real-time, automated, integrated Usage Compliance – Business value, risk, costs, benefits & resources – What-if-analysis – Ensure governance Manage Investment HPE Enterprise Maps HPE Application Portfolio Management Manage contracts and improve business relationships through use of detailed roadmaps and KPIs Demand demand – Analyze priority, urgency, and impact – Create new or tag existing demand HPE products Communication Proof points Innovation points and edges of process – Agile teams, multisourced, flexible skills Key activities Intelligence & Reporting Financial visibility planning/ bi-weekly CEO review – Business innovation & reliability become table stakes HPE Project & Portfolio Management HPE IT Business Analytics HPE services By source and type HPE Business Service Catalog % satisfied customers per service Deficiencies in security policies and standards HPE Project & Portfolio Management Foundation HPE Cloud Workshop HPE Cloud Finance HPE Business Analytics Foundation HPE Service Management Reference Model HPE Service Strategy IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Strategy to Portfolio An IT 4 IT™ value stream S 2 P This diagram is based on material developed by the IT 4 IT™ Forum of The Open Group – Oct 2015 IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Requirement to Deploy An IT 4 IT™ value stream Prioritize every requirement to build the best services and deploy them Plan & Design R 2 D Develop Test Deploy Build t tec t De rrec Co to nt me ire qu eploy D to str Plan est qu l Re Fulfil to Re gy ate io Str ortfol P ms to ea lue Va Deliver s Reference Architecture itie Finance & Assets ctiv ort a Su pp IT Value Chain Next wave Run Efficiency & – IT Project plan – Logical service Resource & Project Governance, Risk & Compliance Requirement to Deploy value stream – Framework for creating, modifying, or sourcing a service – Supports agile and traditional development methodologies – Visibility to the quality, utility, schedule, and cost of the services you deliver – Defines continuous integration and continuous deployment control points Value drivers Predictable Time to market Faster time to market for service realization Financial visibility Control point facts about quality, utility, security and cost Supplier Info Improves inputs to IT Financial Management on full service cost Policy compliance Increased traceability across internal and external suppliers Automation On time % of requirements – dev, test, deploy Defects model – Requirements – Functional & technical – Standards & virtualized – Automatic connections – Empowered, entrepreneurial & distributed % of detected versus closed at release % of automated build, tests, deploy Deploy % of successful deployments % of project tasks or cycles on time Change % of emergency changes – Development: Agile, iterative, waterfall … – Source & set up dev. environment – Version control – Developer testing policies Plan & Design – Insight into code changes – Auto deploys for dev/test – Continual testing – Automated deployment – Asset reuse between Apps & Ops – Functional: desktop, web, mobile – Performance: desktop, web, mobile – Security: static, dynamic Develop Test – Release plan – Change and configuration process – Knowledge management – Application and security monitors Deploy HPE products HPE Application Lifecycle Management (Quality Center) HPE Agile Manager HPE Unified Functional Testing, Load. Runner, HPE Project & Portfolio Performance Center, Management Storm. Runner HPE Mobile Center HPE Codar HPE Application Lifecycle Intelligence HPE Service Virtualization, Network Virtualization HPE Application Security (Fortify) HPE IT Business Analytics Across security, risk, enterprise architecture & finance Proof points Requirements – Composite & Key activities Intelligence & Reporting Reuse of services and requirements becomes the norm Just enough Experiential Story-based Informative Agility Sourcing & Vendor Reuse – – HPE Service Manager, Service Anywhere HPE Cloud Service Automation HPE services HPE Application Lifecycle Management Services HPE Enterprise Agile Foundation HPE Performance Center HPE Cloud Service Design HPE Cloud Services Automation HPE Orchestrated DC services (SA/OO/DMA) HPE Project & Portfolio Foundation HPE Codar Foundation HPE Service Management Reference Model HPE Enterprise Agility IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Requirement to Deploy An IT 4 IT™ value stream R 2 D This diagram is based on material developed by the IT 4 IT™ Forum of The Open Group – Oct 2015 IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Request to Fulfill An IT 4 IT™ value stream Manage catalog, subscriptions, and fulfillment routing to providers R 2 F Publish Subscribe Fulfill Measure Build Deliver s Reference Architecture ctiv itie Finance & Assets Run Efficiency Key activities – Merge catalog Resource & Project Governance, Risk & Compliance Request to Fulfill value stream – Help your IT organization transition to a service broker model – Present a single catalog with items from multiple supplier catalogs – Efficiently manage subscriptions and total cost of service – Manage and measure fulfillments across multiple suppliers Value drivers Consumers easily find and subscribe via self-service personalized – Aggregated (onestop shop) & Intelligence & Reporting Consumption – Automated and Agility Sourcing & Vendor ort a Su pp – Automated – Configured to order t tec t De rrec Co to nt me ire qu eploy D to str Plan est qu l Re Fulfil to Re gy ate io Str ortfol P ms to ea lue Va IT Value Chain Next wave Single catalog Service broker Optimize multi-sourcing of cloud and internal services through a comprehensive alignment of resources Overarching service management for the transition to broker of services items from all fulfillment engines – Set pricing, options, and SLA – Publish services Publish – Portal engagement – Personalized experience – Self-service – Manage subscriptions – Automated workflow – Mgmt. by exception, instrumented from request to release – Optimized for consumption – Route fulfillments – Automate deployment – Use internal and external providers – Integrate with change, asset & config. systems Subscribe Fulfill experience measurement and management – Service usage measurement – Chargeback/ showback – Cost transparency – Surveys and ratings Measure HPE products HPE Propel HPE Asset Manager HPE Service Manager HPE Cloud Service Automation, Codar Efficiency Traceability Cost optimization HPE Operations Orchestration Standard subscription process with authorization, policies and automation Across subscription, usage and chargeback Recover expired and unused cloud subscriptions, infrastructure and licenses HPE Network, Storage & Server Automation HPE DB, Middleware & Application Automation HPE IT Business Analytics Proof points Quality % of successful deployments Speed % of orders fulfilled with automation Costs – Pay per drink – Continual user % self-service requests Broker % of subscriptions active or expiring Usage % of license/service utilization Satisfaction % of subscriptions causing an incident HPE services HPE Service Management Reference Model HPE Rapid Deployment Pack for Service Manager HPE Cloud Service Automation Services HPE Application Lifecycle Management Services HPE Cloud Finance HPE Cloud Monitoring HPE Orchestrated DC services (SA/OO/DMA) HPE Supplier Management IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Request to Fulfill An IT 4 IT™ value stream R 2 F This diagram is based on material developed by the IT 4 IT™ Forum of The Open Group – Oct 2015 IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Detect to Correct An IT 4 IT™ value stream D 2 C Integrating IT operations to quickly find and fix issues Detect Diagnose Change Resolve Build Deliver Run s Reference Architecture ctiv itie Finance & Assets Efficiency & Agility Sourcing & Vendor ort a Su pp – Predictive – Multi-disciplinary t tec t De rrec Co to nt me ire qu eploy D to str Plan est qu l Re Fulfil to Re gy ate io Str ortfol P ms to ea lue Va IT Value Chain Next wave – See events, alarms Resource & Project Governance, Risk & Compliance Detect to Correct value stream – Bring together IT service operations to enhance results and efficiency – End-to-end visibility using a shared configuration model – Identify issues before they affect users – Reduce the mean time to repair Value drivers Consolidated mgmt. platform for infrastructure/app. monitoring, access controls, and policy enforcement – Expected, continual – Repeatable, – Enrichment – Root cause – Severity and – Define change – Implement infrastructure, shared everything – Designed to operate – Complex failure modes and automated – CAB controls change to automation and regression tests – Dev/Ops collaboration Key activities Intelligence & Reporting Efficiency and guided forensics – Automated triage (“flight data recorders”) – Dynamic Collaboration Traceability Report back to the business to guide further cloud application deployment Monitor and manage app. performance, availability, and compliance across providers and metrics across the entire infrastructure – Understand user issues – Trace relationships between events Detect request – Perform problem and risk analysis – Approve business impact – Defined escalation path – Auto-fixed common automated change – Social-IT for enterprise collaboration change – Leverage run books – Verify recovery – Close records issues Diagnose Change Resolve HPE products HPE Service Manager, Service Anywhere HPE Business Service Management Suite HPE Operations Analytics Cost Track and optimize cloud costs and vendor SLAs Risk Improvement Enforce security policy and compliance requirements among disparate providers Integrated process for customer support and change, asset, and request management Root cause Costs HPE Operations Orchestration HPE Universal CMDB, Universal Discovery HPE IT Business Analytics Proof points Velocity HPE Network Security (Tipping Point) & Security Intelligence (Arc. Sight) Decrease mean time to repair Increase in problems identified & solved % of automated event & incident resolutions Effort Teamwork Satisfaction % of events and incidents escalated % of change related outages % of first call resolution HPE services HPE Service Management Reference Model HPE Rapid Deployment Pack for Service Manager HPE Cloud Monitoring (Agile Operations Bridge, Managed Enterprise Monitoring, BSM Services) HPE Orchestrated DC services (SA/OO/DMA) HPE Converged Security HPE Operations Bridge IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015

Detect to Correct An IT 4 IT™ value stream D 2 C This diagram is based on material developed by the IT 4 IT™ Forum of The Open Group – Oct 2015 IT 4 IT™ is a trademark of The Open Group http: //opengroup. org 01 -Nov-2015