AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Hotels AUSTRIAN SERBIAN

AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Hotels

AUSTRIAN SERBIAN TOURISM PROGRAMMES Lesson AMADEUS HOTELS At the end of this chapter, you will be able to: § Display list of hotels in a specific city § Display hotel availability and rates § Display hotel features § Sell Hotel rooms

AUSTRIAN SERBIAN TOURISM PROGRAMMES Hotel List Display (HL) § The hotel list (HL) provides you with a complete list of hotels in a specific city in alphabetical order § The display contains the hotel name, chain code, area location, and recommended type of transportation from the airport to the hotel § To request a hotel list for Paris, enter: HL PAR § To remind: DNH – Encodes a hotel chain name, e. g. DNH SHERATON DNH SP – Decodes a hotel chain’s two-caracter code GG HTL – General reference pages for hotels GG HTL IC – information for a specific hotel chain IC

AUSTRIAN SERBIAN TOURISM PROGRAMMES Explanation of the system response SEE ALSO CDG ORY XED AA AR TR Kodovi ostalih aerodroma pomocu kojih takodje mozete dobiti listu hotela za odredjeni grad Line identifier – oznaka za red Area identifier – deo grada gde je hotel lciran A Airport D Downtown E, W, S, N East, West, South, North of Downtown R Resort Transportation – vrsta prevoza T Taxi C Coach/Bus R Rcar E Express Train F Free H Helicopter L Limo P Plane B Boat U Underground/Subway W Walking distance CTY City column – kolona koda za grad gde je hotel lociran HOTEL Hotel name column, hotel chain code and hotel name NAME Kolona gde se nalazi oznaka za lanac hotela i ime hotela ALL Hotel list is for all area locations

AUSTRIAN SERBIAN TOURISM PROGRAMMES Hotel Availability and Rates Display § Amadeus hotel availability and rates display is information that is available for entire hotel chains, as well as for individual hotel properties – There are many rates, such as weekend and promotional rates that are automatically available to all agents using Amadeus Hotels § There are 2 types of hotel availability: – Multi-property display – Single-property display

AUSTRIAN SERBIAN TOURISM PROGRAMMES Multi-Property Hotels Availability § A multy-property hotel availability (HA) shows, for each property listed, the lowest room/rate combination found, and also the highest § To request a multy-company display in London for current date, enter: HA LON § For specific In and Out dates: HA LON 15 JUL-20 JUL

AUSTRIAN SERBIAN TOURISM PROGRAMMES Single Company Availability and Rates Display § First, you can search for hotel availability for Paris, for example check-in is on 25 Aug, and check-out 28 Aug or just add number of nights (3): HA PAR 25 SEP-3 § Then, you can choose hotel property by choosing the line number order: HA 1 § Or, if you know the code for a particular hotel chain, you can request an availability and rates display by adding the chain code immediately after the HA transaction code: HA HL LON 2 NOV-2 (Request Hilton Hotels in London, check-in 2 Nov for a two-night stay)

AUSTRIAN SERBIAN TOURISM PROGRAMMES Meaning of the system response § HA LON 15 AUG-20 AUG/HN-HILTON GB LON GB -Great Britain LON - London ALL Svi delovi grada AREAS Mogu se pojaviti i sledece oznake: ARPT - Airport DWNT - Downtown (City Center) EAST - East of Downtown WEST - West of Downtown NORTH - North of Downtown SOUTH - South of Downtown RSRT - Resort SA Dvoslovna oznaka dana u nedelji Saturday 15 AUG 20 Check-in i check-out datumi 20 AUG 20 OCC Tip tarife OCC: 1 Single occupancy OCC: 2 Double occupancy

AUSTRIAN SERBIAN TOURISM PROGRAMMES System response AR W CUR GBP Area - deo grada u kome se hotel nalazi West of the city center Letter Location A - Airport D - Downtown (city center) E - East of Downtown W - West of Downtown N - North of Downtown S - South of Downtown R – Resort Currency -oznaka valute u kojoj su cene prikazane Troslovna oznaka valute Redni broj pod kojim je hotel prikazan HL ! Dvoslovna oznaka hotelskog lanca (HL) sa tipom veze(!) koja postoji izmedju Amadeus sistema i DNH HL sistema hotelskog lanca Postoje 2 tipa veze: ! Dynamic Access + Complete Access Plus 5 HILTON LONDON OLYMPIA = ! 111. 35 - 289. 00 Ime hotela = BEST AVAILABLE RATE (BAR) GUARANTEE Hotel garantuje da je to trenutno najpovoljnija tarifa koja se nudi ! Garancija da se tarife nude direktno iz sistema hotelskog lanca 111. 35 - 289. 00 najniza i najviša cena sobe u tom hotelu

AUSTRIAN SERBIAN TOURISM PROGRAMMES System response § HA 1 - Single-property Hotel Availability za hotel pod brojem 1 1. red ****ACCOR Hotelski lanac iz čijeg rezervacionog HOTELS**** sistema dobijamo ove cene 2. red FR PAR Kod države i grada FR 25 SEP 12 - Check-in i check-out date 28 AUG 12 Single occupancy rate (cena sobe za OCC: 1 jednu osobu) 3. red RT!HOTEL RT 2 -slovna oznaka za hotelski lanac BALTIMORE ! tip veze (dynamic access) i puno PARIS ime hotela Property Code PARBAL D Area code – lokacija hotela (D=Downtown) TAXI Tip prevoza koji se preporučuje EUR Oznaka valute u kojoj je prikazana cena

4. red 1)470. 00 Cena sobe pod brojem 1 A 1 TRAC Sobe mogu biti: A=Superior B=Moderate AUSTRIAN SERBIAN TOURISM PROGRAMMES A = Tip sobe (Superior) C=Standard D=Minimum 2 = Broj kreveta Suites (apartmani) mogu biti: T = Tip kreveta (Twin) S=Moderate T=Standard U=Minimum RAC=Oznaka za tarifu Kreveti mogu biti: (Standarad) D=Double, K=King, P=Pullout, Q=Qeen S=Single, T=Tween, W=Water CHECK HP Pročitati Pricing information HE H Rate type indicator: A=Average daily rate H=Highest daily rate F=First night rate M=Most frequently occuring P=Package rate ``=No information provided E Taxes, fees and surcharges indicator I=Taxes, fees and surcharges included E= Taxes, fees and surcharges excluded ``=No information provided G: CC Guarantee required Neophodna garancija (kreditna kartica) da bi se izvršila rezervacija ove sobe * Cena varira u ovom periodu D Deposit required B B=Breakfast included E=Breakfast not included H: 18: 00 13: 00 -19: 00 Hold until time CXL – Cancelation dates COM: NO NO = Rate is not commissionable COM: 8. 00 PERCENT Commission = 8%

AUSTRIAN SERBIAN TOURISM PROGRAMMES Hotel Availability Option Codes Entry code Explanation /AR-D Area Identifier - Hotel availability for the specific location D-Downtown; A-Airport; E, W, N, S – for East, West, North or South of Downtown, and RResort /CO-SI Company - Display specific hotel chain /FC- Foreign Currency - Display in specific currency /FC-EUR or /FC-USD /HC-F Hotel Category - L-Luxury; F-First; S-Standard; T-Tourist /LOW Search by the lowest rates - System display for the lowest to the highest hotel prices /HN- Hotel Name - by specific name of the hotel /HN-SOFITEL /RT-2 Rates for Double Occupancy - the price for two persons /QU- Rate limit/Range For example the max price that client could buy is 150 euros

AUSTRIAN SERBIAN TOURISM PROGRAMMES Exercice hotel display options § Display list of hotels in Belgrade: HL BEG § Display list of hotels in Belgrade that are located in Downtown: HL BEG–D § Display hotel chain „ Hyatt“ (HY) in Belgrade: HL HY BEG § Display hotel chain „Best Western“ in Paris: HL BW PAR § Display hotels near airport CDG: HL CDG

AUSTRIAN SERBIAN TOURISM PROGRAMMES Exercice § Find a hotel in Nice from 22 Nov-27 Nov, in Downtown, for 2 persons, display prices in dolars: HA NCE 22 NOV-27 NOV/RT-2/AR-D/FC-USD § Find available Best Western hotel in Belgrade from 30 Jan, for 3 nights, and 2 persons: HA BEG 30 JAN-3/RT-2/HN-BEST WESTERN § Display hotels in London in period from 21 jan-8, and display prices in euros: HA LON 21 JAN-8/FC-EUR § Display hotels in Frankfurt for period from 22 Jan, 3 nights, in Downtown, for 2 persons, fare limit is 150 euros, and display fares in dolars: HA FRA 22 JAN-3/AR-D/RT-2/QU-150/FC-USD

AUSTRIAN SERBIAN TOURISM PROGRAMMES Hotel Features Display § Provides a complete description of a specific hotel property § Entries: – HF 5 (from a single-property display), or – HFAA (from a hotel list display)

AUSTRIAN SERBIAN TOURISM PROGRAMMES Hotel Sell (HS) § Example of hotel sell with guarantee of payment (list of credit card number that Amadeus accept) HS 1/G-CCVI 4444333322221111 EXP 1214 Where: – Guarantee of payment – CC – Credit Card – VI – Visa, CA – Master card, AX – American Express. . . § When you crate a PNR, first you can search for available hotels, e. g. HA PAR 20 SEP-23 SEP/AR-D/RT-2 § More information about segment 3: HA 3 § Hotel sell without guarantee (credit card): HS 3/P 1 § Then AP, TKOK, RFA; ER

AUSTRIAN SERBIAN TOURISM PROGRAMMES Exercice § Mr Jovan Zaric wants to book a room in the hotel Hilton in London. – Check-in is on 15 Aug – Check-out is on 20 Aug – His credit card number is VISA 4444333322221111 , and it expires on 1216. – Booking source is BS-12345675. – His phone number in Belgrade is 632205 Complete the reservation.

AUSTRIAN SERBIAN TOURISM PROGRAMMES Entries NM 1 ZARIC/JOVAN MR HA LON 15 AUG-20 AUG/HN-HILTON HA 1 HS 1/BS-12345675/G-CCVIXXXXXX 1111 EXP 1216/P 1 AP 632205/P 1 TK OK RF A ER

AUSTRIAN SERBIAN TOURISM PROGRAMMES Exercice § Mr Vlada and Ms Maja Morić want to book a hotel in Paris: The name of the hotel is LOTTI /HN-LOTTI Double occupancy/RT-2 Check in 20 Nov Check out 25 Nov Guarantee of payment is Visa card number 4444333322221111, that expires on 1216. – Booking source is BS-00033121 – Their contact phone number is 063225599 Complete the reservation – – –

AUSTRIAN SERBIAN TOURISM PROGRAMMES Entries NM 2 MORIC/VLADA MR/MAJA MS HA PAR 20 NOV-25 NOV/RT-2/HN-LOTTI HA 1 HS 1/BS-00033121/G-CCVIXXXXXX 1111 EXP 1216/P 1 AP 063225599/P 1 -2 TK OK RF A ER