Australian Centrelink Experience with Integrated Benefit Delivery relationship

Australian Centrelink Experience with Integrated Benefit Delivery: relationship between the Department of Families, Community Services and Indigenous Affairs and Centrelink • Presented by Jenny Bourne, Branch Manager, Social Security Relationships and Compliance Branch • Seoul, Korea, 30 November 2006

Background Features of the Australian social security system: • Non-contributory • Entitlement based • Range of payments and services • International social security agreements

Delivery of social security benefits • Department of Social Security • Changes to the Department • Effect on service delivery arrangements

Delivery of social security benefits • Changes as a result of 2004 Administrative Arrangement Orders • Changes to the Department • Effect on service delivery arrangements

Role of Centrelink

Role of Centrelink • Integrated benefit delivery • Range and types of services provided

Role of Centrelink • Centrelink’s role within Department of Human Services Portfolio • Centrelink’s role in regards to policy departments

The Fa. CSIA/ Centrelink Relationship • Fa. CSIA business focus • Fa. CSIA Outcomes 1. Greater self reliance and economic, social and community engagement for Indigenous Australians 2. Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community 3. Families and children have choices and opportunities 4. Strong and resilient communities

The Fa. CSIA/ Centrelink Relationship • Features of the current Fa. CSIA/Centrelink relationship • Purchasing arrangement in the form of a Business Partnership Agreement • Purchaser-provider relationship • Accountable to different Ministers • Centrelink contributes to achieving the government’s social policy outcomes

Business Partnership Agreement • Business Partnership Agreement (BPA) objective • What is covered in the BPA? • Governance • Roles and responsibilities • Business interactions

Business Partnership Agreement • Key Features • Risk based agreement • Outcomes focussed • Future policy and/or service delivery arrangements