Attitudes & Job Satisfaction Attitude: - An evaluative statements or judgments concerning objects, people, or events.
Components of Attitude • There are three components of the attitude 1. Cognitive component– The opinion or belief segment of an attitude. 2. Affective component– The emotional or feeling segment of an attitude. 3. Behavioral component– an intention to behave in a certain way toward someone or something.
Relationship of three components • Cognitive = Evaluation • My supervisor gave a promotion to a coworker who deserved Attitude it less than me. My supervisor is unfair. That is • Affective = Feeling • I dislike my supervisor • Behavioral = Action Negative • I am looking for other work; I have complained about my supervisor to anyone who would listen
Does behavior always follow from attitudes? It assumed that attitudes and behavior are causally related that people do what they like : examples-a). People watch TV program which they like. b). Employees avoid assignments they find distasteful. • Cognitive Dissonance- Any incompatibility between two or more attitudes or between behavior and attitudes. Job of Bank/ tobacco company- whether make corrections or leave it
Moderating Variables • – what importance an individual gives to a specific attitude. • --its correspondence of behavior. • --its accessibility • --social pressure • --direct experience with attitude.
Major Job Attitudes • • • Job satisfaction Job involvement Organizational commitment Perceived organizational Support Employee Engagement
Major Job Attitudes • Organizational commitment-the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization. DIMENSIONS: 1. Affective commitment: An emotional attachment to an organization and a belief in its values. 2. Continuance commitment: the perceived economic value of remaining with an organization compared with leaving it. 3. Normative commitment: An obligation to remain with an organization for moral or ethical reasons.
Major Job Attitudes • Job Involvement: The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.
Major Job Attitudes • Perceived Organizational Support: the degree to which employees believe an organization values their contribution and cares about their well-being.
Major Job Attitudes • Employee Engagement– An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does.
Major Job Attitudes • Job Satisfaction: A positive feeling about one’s job resulting from an evaluation of its characteristics or an individual’s emotional response to work or workplace. Measurement of job Satisfaction: Two measures: • Global Rating– an individual’s response to the question, that is, how satisfied he is with job • Summation score of job facets.
Causes of job satisfaction • • • Work Itself Pay Promotion Supervision Coworker Overall
Responses to Satisfaction and Dissatisfaction There are four responses which are explanatory that satisfied worker have not while dissatisfied workers exhibit them. They are: 1. Exit- dissatisfaction expressed through behavior directed toward leaving the organization. 2. Voice- dissatisfaction expressed through active and constructive attempts to improve conditions. 3. Loyalty- dissatisfaction expressed by passively waiting for conditions to improve. 4. Neglect- dissatisfaction expressed through allowing conditions to worsen.
Outcomes of job satisfaction 1. 2. 3. 4. 5. 6. J. S. and Performance +ve J. S. and OCB +ve J. S and customer satisfaction +ve J. S. and Absenteeism -ve J. S. and Turnover -ve J. S. and Workplace Deviance -ve