Attendance Management What Supervisors Need to Know BLRBusiness

Attendance Management What Supervisors Need to Know © BLR®—Business & Legal Resources 1403

Session Objectives You will be able to: • Recognize the serious problems created by absenteeism and lateness • Identify causes of attendance problems • Understand the requirements of our attendance policy • Control absenteeism and lateness in your department • Encourage punctuality and good attendance © BLR®—Business & Legal Resources 1403

Session Outline • Cost and causes of attendance problems • Our attendance policy • Notification procedures and recordkeeping requirements • How to resolve attendance problems • Encouraging punctuality and good attendance © BLR®—Business & Legal Resources 1403

Costs of Absenteeism and Lateness • Missed deadlines • Resentment and low morale • Overtime costs © BLR®—Business & Legal Resources 1403

Costs of Absenteeism and Lateness (cont. ) • Reduced productivity/quality • Decline in customer service • Deterioration of attitudes toward good attendance © BLR®—Business & Legal Resources 1403

Definitions • Scheduled • Excused • Unexcused • Occasional • Chronic © BLR®—Business & Legal Resources 1403

Common Reasons for Attendance Problems • Illness • Personal problems and responsibilities © BLR®—Business & Legal Resources 1403

Common Reasons for Attendance Problems (cont. ) • Boredom and job dissatisfaction • Lax enforcement of attendance policies © BLR®—Business & Legal Resources 1403

Motivational Influences on Attendance • Job scope • Stress and conflict • Leadership style • Co-worker relations © BLR®—Business & Legal Resources 1403

Motivational Influences (cont. ) • Pressures to attend • Work group norms • Personal work ethic • Organizational commitment © BLR®—Business & Legal Resources 1403

Cost and Causes of Attendance Problems • Questions? © BLR®—Business & Legal Resources 1403

Attendance Policy • Absences • Lateness © BLR®—Business & Legal Resources 1403

Notification Procedures • Scheduling planned absences • Length of absence • When to call © BLR®—Business & Legal Resources 1403

Notification Procedures (cont. ) • Whom to speak to • Reason for absence • Consequences of failure to notify © BLR®—Business & Legal Resources 1403

Recordkeeping Requirements • What to record • Daily records © BLR®—Business & Legal Resources 1403

Recordkeeping Requirements (cont. ) • Consistency of records • Records of counseling © BLR®—Business & Legal Resources 1403

Identifying Patterns of Absenteeism and Lateness • Individual patterns • Departmental patterns © BLR®—Business & Legal Resources 1403

Policy and Procedural Issues • Questions? © BLR®—Business & Legal Resources 1403

Confronting Chronic Offenders • Schedule a counseling session and present the problem • Get the employee to acknowledge the problem • Determine the cause of the problem © BLR®—Business & Legal Resources 1403

Confronting Chronic Offenders (cont. ) • Inform the employee of your concern • Consider the employee’s work history and attitude • Work with the employee to find a solution © BLR®—Business & Legal Resources 1403

Resolving Attendance Problems • Job-related problems • Commuting problems • Health problems © BLR®—Business & Legal Resources 1403

Resolving Attendance Problems (cont. ) • Work/family conflicts • Irresponsibility • Substance abuse or emotional problems © BLR®—Business & Legal Resources 1403

Using Progressive Discipline • Make sure the situation calls for discipline • Uncover any justifying reasons • Follow the steps in progressive discipline • Apply discipline consistently • Document all steps in the disciplinary process © BLR®—Business & Legal Resources 1403

Encouraging Punctuality And Good Attendance • Appreciation • Recognition © BLR®—Business & Legal Resources 1403

Encouraging Punctuality and Good Attendance (cont. ) • Group rewards • Job descriptions • Performance appraisals © BLR®—Business & Legal Resources 1403

Key Points to Remember • Absenteeism and lateness have a serious negative impact on the organization • All employees must understand our attendance policy and rules • Always deal with attendance problems promptly and effectively • Encourage punctuality and good attendance through positive reinforcement © BLR®—Business & Legal Resources 1403