At IKEA we are an equal opportunity employer

• At IKEA we are an equal opportunity employer and we embrace everyone’s contribution; • © Inter IKEA Systems B. V. 2013 • Our differences are what make IKEA great

© Inter IKEA Systems B. V. 2013 2012 Facts & Figures

© Inter IKEA Systems B. V. 2013 2012 Facts & Figures

© Inter IKEA Systems B. V. 2013 2012 Facts & Figures

Diversity at IKEA © Inter IKEA Systems B. V. 2013 - respecting the Many

Workplace Diversity at IKEA Women at IKEA Cross generational diversity © Inter IKEA Systems B. V. 2013 Cultural diversity Working with disabilities Work life integration

Women at IKEA (Cebas P. L. ) • Of the 808 employees, 57% are females including 52% in leadership roles. 70% 57% 60% 52% 50% 48% 43% 40% Overall Leadership 30% 20% 10% 0% © Inter IKEA Systems B. V. 2013 Male Female

Why does cultural diversity matter? • At IKEA Perth we have co-workers from 57 different countries speaking over 70 languages. • Diversity means valuing and including people from every culture and religion, and appreciating their differences. © Inter IKEA Systems B. V. 2013 • Our diversity is one of our greatest strengths, enabling us to bring the best talent and ideas together to GROW IKEA together.

© Inter IKEA Systems B. V. 2013 Cultural Diversity - How Diverse are we?

Another important area of Workplace Diversity at IKEA Working with disabilities • As a business, we recognise the need to capitalise on the skills and talents of all segments of our diverse community. • Where needed, we have provided accommodations – a modified workplace, specialist equipment or tools – to ensure our Cw. D are able to realise their potential. © Inter IKEA Systems B. V. 2013 • Cw. D have an average tenure of 3. 3 years, 40% have transferred to different areas or been promoted.

Why the Focus on Diversity? • It is all about respect in the workplace, being proud of our differences. • And living our values; togetherness and enthusiasm, constantly on the way © Inter IKEA Systems B. V. 2013 • Knowing that our differences are what make IKEA great

© Inter IKEA Systems B. V. 2013 Partnerships with contractors and workplace Making it easy – what has worked The challenges – what has failed Knowing our recruitment process Trying to get in the back door Knowing the role they are looking to place a candidate in Generalising the roles, missing the mark when it comes to selling it to the candidate Being honest Trying too hard and being overly optimistic which can create false expectations Knowing the profile of the manager who will be responsible for the candidate Thinking that the business culture breeds only one type of manager Knowing when to provide support and respecting the management chain Over or under support, not researching clearly who they should be contacting first

Partnerships with contractors and workplace – making it work » Tell the truth. We all have an impulse to tell people what they want to hear. The wise tell everyone the same unvarnished story. Once you develop a reputation for straight talk, people will return the favour. © Inter IKEA Systems B. V. 2013 » Admit your mistakes. This gives everyone around you permission to do the same.

Partnerships with contractors and workplace – making it tough » Starting with the sales pitch. The business case is great for CFOs but is it relevant for line managers? © Inter IKEA Systems B. V. 2013 » Speaking for the candidates. Would you hire someone if their mum presented for interview rather than them?

© Inter IKEA Systems B. V. 2013 Case studies

© Inter IKEA Systems B. V. 2013 Michael’s story

© Inter IKEA Systems B. V. 2013 Questions