Asynchronous and Synchronous Tutoring Different Options Different Opinions

Asynchronous and Synchronous Tutoring: Different Options, Different Opinions, Similar Outcomes? Ted Blake, Learning Center Coordinator, Mt. San Jacinto College Dr. David Charbonneau, Director of the Writing Center, Mt. San Antonio College Tabitha Villalba, Writing and Reading Center Coordinator, Program Review Coordinator, Fresno City College Dr. Barbara Illowsky, Chief Academic Affairs Officer, CCC Online Education Initiative CCCOnline. Ed. org

1. Do you offer online tutoring with your campus tutors? If so, please describe the logistics of how it's run and how you adapt your tutor training for the online environment.

Fresno CC • Currently (since spring 2015): • Hybrid tutoring with Net. Tutor • Online Writing Center (asynchronous) – 4 years • Various synchronous platforms (Ask Online, Tutor. Trac, homegrown e. Tutoring, Wimba/Pronto) (2006 – 2011)

Mt. SAC

Mt. SAC

2. (If "yes" to #1) Describe your tutor training in online tutoring, that is in addition to the training all your tutors receive for f 2 f tutoring.

Fresno CC • • • Online Tutoring Course (18 hours) Ongoing Training (once/month) Observation/Evaluation Every Semester Tutor. Lingo, and various other resources CRLA Certification Arranged Trainings with Link-Systems International, Inc. on the WWWB

3. What are the hours of your f 2 f tutoring? What are the hours of your online tutoring? Are there different hours for online tutoring for different disciplines?

Fresno CC Online Tutoring Hours Reading and Writing Across the Disciplines: • Monday – Thursday, 8 a. m. – 7 p. m. • Friday, 8 a. m. – 2 p. m. • Saturday, 9 a. m. – 3 p. m.

4. Describe any research you have conducted about effectiveness of your online tutoring versus your f 2 f tutoring.

Fresno CC Visits decrease every time we change platforms Synchronous tutoring appears to be more popular than asynchronous based on usage; however, doesn’t compare to f 2 f OWC (asynchronous paper center) = high number of submissions, low number of unduplicated students – not effective when the goal is to serve as many students as possible

Number of Visits by Students 1000 922 900 800 735 700 600 546 500 477 400 300 273 263 249 238 211 210 208 161 146 108 100 174 180 144 88 48 0 Spring & Spring Fall 2006 2007 24 0 0 Summer Fall 2007 Spring Fall 2008 Spring Fall 2009 Spring Fall 2011 Spring Fall 2012 Spring Fall 2013 Spring Fall 2014 Spring Summer Fall 2015 Spring 2007 2008 2009 2010 2012 2013 2014 2015 2016 Number of Visits by Students Summer Fall 2016

Number of Student Contact Hours 700 623 636 603 600 500 462. 17 400 369. 5 349 323 311 300 264 247 212 200 201. 45 181 164 131 100 89. 42 78 60 35. 68 0 Spring & Spring Fall 2006 2007 6. 5 0 0 Summer Fall 2007 Spring Fall 2008 Spring Fall 2009 Spring Fall 2011 Spring Fall 2012 Spring Fall 2013 Spring Fall 2014 Spring Summer Fall 2015 Spring 2007 2008 2009 2010 2012 2013 2014 2015 2016 Number of Student Contact Hours Summer Fall 2016

Asynchronous Online Writing Center • For online, the majority of students seek assistance in grammar and proofreading. • For f 2 f, they seek help in essay drafting, proofreading, and reading.

Success Rates with the Hybrid Model

5. Do you use online tutoring providers, such as Net. Tutor? If so, when? For all classes? Only when Tutoring Center is closed? Only for certain disciplines? Please expand.

Fresno CC FCC Tutoring Net. Tutor Offer f 2 f tutoring in almost every course except for specialized health sciences, some specialty sciences, applied technology, and some languages (French, for example) Same subjects as f 2 f, but also in the health sciences, specialty sciences (anthropology, for example) Reading/writing tutoring across disciplines Writing and English tutoring Only reading/writing tutoring is using the hybrid-tutoring model Turns “on” when FCC is closed

6. Please comment on the pros and cons of asynchronous paper submissions. Do you consider it tutoring? Why or why not?

Fresno CC Pros Convenient for student Convenient for tutor Good results Provide other help links for review later Multiple submissions (possibly with same tutor) Cons Tutor-Centered v. Tutor. Facilitated No immediacy (e. g. plagiarism) No “signals” (e, g. body language) Lose some personal touch No apportionment