Assessments of the USA Canada www assessments biz

Assessments of the USA & Canada www. assessments. biz 800 -808 -6311 Copyright © 1999 Profiles International, Inc. 1

CALL CENTERS ARE ONE OF THE FASTEST GROWING SEGMENT OF THE AMERICAN ECONOMY! Copyright © 1999 Profiles International, Inc. 2

• ADVERTISING • SALES • COMMISSIONS • PROMOTIONS Copyright © 1999 Profiles International, Inc. 3

Introduce them to your product Develop their need to buy Close the sale Refer them to other goods & services Copyright © 1999 Profiles International, Inc. 4

“CUSTOMERS GO WHERE THEY ARE WANTED AND STAY WHERE THEY ARE APPRECIATED. ” Copyright © 1999 Profiles International, Inc. 5

How do you Measure Call Center Sales Success? • Calls Per Hour? • Sales Above Quota? • Cross-Over Sales? • Repeat Business? Copyright © 1999 Profiles International, Inc. 6

THE VALUE OF A CLIENT? IT’S ALL IN THE HANDS OF THE EMPLOYEES!!! Copyright © 1999 Profiles International, Inc. 7

How Do They Get Hired? Copyright © 1999 Profiles International, Inc. 8

Key Factors For Outstanding Call Center Sales • SKILLS • KNOWLEDGE • PERSONALITY Copyright © 1999 Profiles International, Inc. 9

How Can You Be Sure ? Copyright © 1999 Profiles International, Inc. 10

1. We Test Your Best-of-the-Best 2. We Document Their “Sales DNA” 3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster Copyright © 1999 Profiles International, Inc. 11

• Measures Call Center • Internet Sales Knowledge/Skills Administration • Measures 8 Key Behavioral Characteristics • Pre & Post Employment • Established Patterns • Reliable & Valid (Over or We Can Create 10, 000 people studied) Your Own Unique 12 Benchmarks Copyright © 1999 Profiles International, Inc.

• Knowledge • Assertiveness • Persistence • Empathy Copyright © 1999 Profiles International, Inc. • Drive • Organization • Maturity • Creativity • Incentive 13

Call Center Sales Graphic Summary Copyright © 1999 Profiles International, Inc. 14

Call Center Sales Survey Narrative Copyright © 1999 Profiles International, Inc. 15

• ADVERTISING • COMMISSION • SALES • PROMOTIONS It Costs More To Acquire A Client Than to Maintain An Existing Relationship! Copyright © 1999 Profiles International, Inc. 16

The Call Center Survey™ Now Gives You The Opportunity To Make A Difference! Copyright © 1999 Profiles International, Inc. 17

Here’s How!! • More Sales • Fewer Order Cancellations • Higher Satisfaction • Increased Revenue • Client Retention • Reduce Turnover • Referrals • Maximize Productivity Increase Profits! Copyright © 1999 Profiles International, Inc. 18

Meeting The Call Center Sales Challenge! Let’s Get Started Now! Assessments of the USA & Canada www. assessments. biz 800 -808 -6311 Copyright © 1999 Profiles International, Inc. 19