Aspire Vertical Markets Retail Store Retail Store Solution

Aspire Vertical Markets Retail Store

Retail Store Solution

Networking n Network up to 50 locations n Network Aspire and Aspire S telephone systems n Functions as a single unit (single telephone system) - Feature transparency between locations - Unified numbering plan so users can easily call an extension from any location n Single centralized operator or auto attendant share the services with all locations n Single centralized Voice Mail -. share this resource with all locations

Voice Mail – Auto Attendant Call Screening n Eliminate unanswered calls - improve customer satisfaction n Reduce call load of the operator. n Use Message Mailbox instead of complex IVR - For simple inquiries such as store hours and directions n Can also be used to direct calls to department such as Credit, Customer Service, toy department, etc

E 911 for medical or security emergencies n E 911 compatible (Enhanced 911) - Sends number of extension originating the call n Identify problem location - Requires ISDN or CAMA trunk - Compatible with 3 rd party CAMA trunk interface box n 911 Priority - Always connects to 911 Service Bureau overriding other calls if necessary n No need to press a line key or dial trunk access code. - Recognizes 911 dialed digits. - Customers not familiar with system can use n Displays alarm message and extension at operator telephone or designated telephones

Cordless / Wireless telephones n For Mobile Workers – receive calls anywhere (sales area, stock room) n Calls go to wireless handset directly (no park and page required) n Multi-button wireless telephone offers features of desktop telephones

Call Forward – Off Premise (external) n Redirect busy or unanswered calls - Send call to home office - Send call to Cell Phone - Send calls to Answering Service n Use in combination with Day/Night Mode switching to redirect call to Answering Service or home telephone

Connection for Analog Devices n Analog Ports - Connect to fax machines - Connect to cordless telephones - Connect to modem n transfer sales data n approve/validate credit card sales n Analog Connection Module (PGDAD) - Connect to Music on Hold source (up to 96) - Connect analog recording device (up to 96)

Park and Page n A feature of Voice Mail Auto Attendant n Automatically places incoming call in Park and plays announcement over paging system. n Retrieve call from any telephone

Call Park n Temporarily park calls so they can be answered by others n Answer calls from anywhere in the store or on the network n Retrieve parked call by pressing flashing Park Key on any telephone or dialing a Park Pickup Code

Call Coverage Key n Alternate answer points for incoming calls n Personnel in sales area can respond if call not answered n Immediate or delayed ring for secondary extension

Conversation Record n Live Recording of telephone calls n Record suspicious or threatening calls n Recording configuration options - Voice Security Recorder (VSR) records calls saved to PC - hard drive Voice Mail Record Feature PGDAD box connected to analog recording device

External Alarm Sensor Connection n Used by small stores to alert employees when customer enters the store n Can be connected to shop-lifter detection equipment

Paging system access n Play background music for the sales area - create soothing atmosphere n Broadcast promotional messages n Discreetly announce calls to staff on the sales floor n Use speakers built into the telephones or external speakers

Music / Message on Hold n “M” is for Music but it’s also for Message n Announce products and promotions to callers on Hold

Toll Restriction and Dial Block n Prevent telephones in sales area from being used by customers n Prevent some extensions from dialing long distance calls - avoid excessive telephone charges

Toll Restriction Override n Also called Walking Class of Service n Allows designated employees to place calls from the sales area telephones by overriding toll restriction

Door Phone n Conveniently answer the door (back door, receiving dock) from any telephone n Monitor entrance to building for access control n Release door latch from the telephone

Calling ID and Calling Name Display n Information about call is available before call is answered n Helps speed call processing n Can be used with computer to display customer information (screen pop) n This information placed in Call History which can be used to return missed calls. n Requires Caller ID service from telephone company

Call Forward n Call Forward Busy or Call Forward No Answer can redirect calls to an assistant, the operator or Voice Mail n Any Caller ID information is transferred with the call so return call can be made - (Caller ID information cannot be sent off premise)

Department Group Ring n Useful for departments such as Accounts Receivable or Inside Sales n Ring all extensions in group or hunt for idle extension in group

Distinctive Ring Tones and Key Flashing Patterns n Identifies trunk or intercom calls n The LCD display will also identify the source of a ringing call