ASP LEVEL 2 SEMINAR 6 December 2017 Liverpool

ASP LEVEL 2 SEMINAR 6 December 2017 Liverpool Catholic Club

AGENDA – Wednesday 6 December 2017 1. Welcome – Code of Conduct 2. ASP L 2 Updates / Safety 3. Customer Self Service Portal – Live Demonstration 4. e. NOSW 5. New Ownership Model & EE Intro into Contestable Works 6. Oli Gli Customer Defects 7. Inspection Appointments 8. Metering Power of Choice 9. Time For a Break / General Business 2

01 Mark Cash Welcome - Code of Conduct 3

Welcome • Thanks for your attendance. • Questions on presentation material will be addressed after the presentation • Individual/personal issues will only be addressed after the seminar • Working papers will be on the ASP website within 2 weeks of the seminar 4

Code of Conduct – Our Values • Safety Excellence • Respect for people • Customer and community focus • Continuous improvement • Act with integrity – Ethics checklist • I know the behaviours I need to adhere to • I know what to do if I suspect I have a conflict of interest • I know how to report issues • I am prepared to speak up 5

02 Mark Cash ASP L 2 Updates/ Safety 6

ASP UPDATES / SAFETY • Safety Alerts & Bulletins • Incidents • Non conformance – submitting on time • Installation Inspection / Audits • Fax facilities • PTC online – where to find it

Safety Alerts • SA 11 -17 – Lifting a pad mount substation • SA 12 -17 – 132 k. V Siemens Circuit Breaker – Exposed 240 V AC terminals • SA 14 -17 – Nifty Lift NL 170 KTF Control Handle & Emergency Bleed Down Valve • SA 15 -17 – Accidental Discharge of Electricity while Switching LV Point on a 7 Board in Column 8

Safety Bulletins • SB 15 -17 – Older Type Electromechanical and Static Relays – Potential Presence of Asbestos • SB 16 -17 – Storage and Disposal of Asbestos Waste • SB 17 -17 – CCA Treated Timber Cross Arms • SB 18 -17 – Discharge of LV Electricity to Contractor Linesman • SB 21 -17 – Ignition of Residual Gas in Trench • SB 22 -17 – Shoulder Injury • SB 23 -17 – Slip, Trips & Falls • SB 24 -17 – Safe Gas BBQ Operation • SB 25 -17 – Failure of South Wales 11 k. V VT 9

Safety Bulletins continued • SB 26 -17 – Access Authority Switching Folder • SB 27 -17 – Personal Protective Gear for Manual Tasks 10

INCIDENTS • A new duplex development was connected to the network by a ASP L 2 with incorrect polarity of both of the dwellings. The services were both single phase. The ASP L 2 accepted the markings on the consumers mains by the electrical contractor. • A failure to test in compliance with Endeavour Energy procedure WSY 0037 resulted in the issuing of a major non-conformance and recommendation to the Dept of Industry that the ASP L 2 accreditation be withdrawn. • The implication in a worse case scenario would be that persons could be in contact with metallic parts of the installation with the possibility of a fatal shock. 11

NON CONFORMANCE • ASP L 2 are reminded of the requirement to submit data to the network within 2 days • A Major non conformance will be issued attracting 6 demerit points for late submission. • When 12 demerit points are accrued the ASP L 2 will be referred to the Dept. of Industry and the Endeavour Energy Authorisations group requesting suspension of the Accreditation / Authorisation. • As with all non conformances explanations and or reasoning for the non conformance will form part of investigations.

Installation Inspections / Audits / Defects • Endeavour Energy carries out a risked based inspection regime developed from the Code Of Practice Installation Safety Management. • Installations are inspected/audited by automatically selecting sites based on the submission of the CCEW / e. NOSW. The automated selection uses multiple criteria to determine if site is the be inspected /audited. • Defective installation work is notified on completion of the inspection / audit directly to the customer. This is accomplished by electronically drafting the defect notice and printing onsite using a mobile printer. This approach aligns with Fair Trading NSW belief that its the relationship between the customer and the installer of the works that is important and not the network. 13

FAX FACILITIES • Customer Installations fax facilities will cease on 31 Dec 2017 • Majority of correspondence is now by email • No Tech phone line available • Various contact emails – inspection@endeavourenergy. com. au – noswapp@endeavourenergy. com. au – ccew@endeavourenergy. com. au

Email Contacts • Various contact emails – inspection@endeavourenergy. com. au • • Technical enquiries Booking inspection appointments Switchboard SLD / construction submissions Dispensation requests

Email Contacts • Various contact emails – noswapp@endeavourenergy. com. au • Only e. NOSW correction forms

Email Contacts • Various contact emails – ccew@endeavourenergy. com. au • Only single CCEW not associated with an e. NOSW

03 Mark Cash Customer Self Service Portal 18

Customer Self Service Portal The Customer Self Service portal is now available on the Endeavour Energy website. The portal enables applicants to submit their Application for Connection requests online for: ü New Permanent Connections ü Upgrading an existing permanent connection ü Temporary Builders Supply ü Solar Systems 30 k. W or less For other types of requests, please continue to use the paper forms. 19

PTC online - where to find it! 20

04 Mark Cash e. NOSW 21

e. NOSW app • e. NOSW Correction Forms to noswapp@endeavourenergy. com. au • i. OS android updates to the e. NOSW app have been deployed. e. NOSW is now compatible with current versions of the operating systems. • e. NOSW will still accept basic meter installations until end of March 2018 • Future enhancements due to Power Of Choice will be rolled out in April 2018

05 Tony Kavaliauskas New Ownership Model & EE Intro into Contestable Works 23

… AND A NEW PARTNERSHIP HAS BEGUN • On Wednesday 14 June 2017, Endeavour Energy started operating under a 99 year lease partnership • 50. 4 percent owned by an Australian-led consortium of long-term investors • 49. 6 percent is held by the State of NSW via a corporation constituted under the Electricity Retained Interest Corporations Act 2015 • Endeavour Energy is subject to Ministerially imposed NSW licence conditions to operate a distribution system (also effective from 14 June 2017), which include implementing certified environmental and asset management systems • A new Environmental Code of Practice has come into effect, along with other obligations under the Enabling Legislation(1) Electricity Network Assets (Authorised Transactions) Act 2015 24 COMMERCIAL IN CONFIDENCE ASP SEMINAR

06 Mark Cash Oli Gli Customer Defects 25

OLI GLI CUSTOMER DEFECTS • The OLI GLI group are defecting all customer Pof. A that are not accessible during the 4 year cyclic inspections – carports / pools / balcony / buildings etc. • Access required to maintain the Network • Installation of Pof. A pole (within 1 m of the front boundary) – allows access to maintain the network • Existing attachments will be responsibility of customer / electrical contractors • Select the correct “is this a customer defect” button in e. NOSW. Changes to the button wording to clarify its use are planned.

07 Mark Cash Inspection Appointments 27

INSPECTION APPOINTMENTS • Reduction in available staff • Minimum 5 business days notice. Possibility of increasing. • Complete all paperwork required and submit together – inspection@endeavourenergy. com. au • Installation of CT metering for network staff ceases on 30 November 2017, by Endeavour Energy staff • Customers to arrange with their Meter Provider

08 Stephen O’Halloran Industry Changes to Metering Contestability 29

POWER OF CHOICE COMPETITION IN METERING SERVICES AEMC Metering Changes • Australian Energy Market Commission (AEMC) has made a rule on the 26 November 2015 to open up competition in metering services. • The rule will facilitate a market led deployment of advanced meters, products & services. • New rule takes affect from 1 December 2017. • Retailers will engage a Metering Coordinator. • Metering Coordinator responsible for meter provision coordination, data security requirements, data confidentially: - meter installation & maintenance via Meter Provider service - collecting / processing metering data via Metering Data Provider service From 1 December 2017 ASPs are not permitted to install basic meters. 30

METER & LOAD CONTROL DEVICE ISSUE, RETURNS AND DISPOSAL BY ASPS Important Changes to Issuing of Load Control Devices Endeavour Energy will NOT issue any Load Control Devices (relays and time switches) for green field or new Load Control requests at an existing site post 1 December 2017 (Load Control can be achieved via the smart meter) NOTE: This change is subject to final approval and ASPs will be notified through a notice on the ASP website once it is approved. If not approved a bond will be required for load control device prior to issuing. 31

AEMO CONTACT DETAILS • For all enquiries, please contact the Information and Support Hub via the online form https: //www. aemo. com. au/Contact-us • or email supporthub@aemo. com. au • or call 1300 236 600

FAQ 1. Metering Service Providers only are responsible for the installation, alteration or removal of a type 4 meter or controlled load device. 2. Type 4 metering sites cannot have any basic meters installed. 3. Any changes to a Type 4 metering site is notified to Endeavour through the MSP via a NOMW. 4. Once a type 4 meter is installed it cannot be replaced with a basic meter. • ASPs must not undertake metering work on sites with smart meters unless under guidance of an MSP 33

Requirement Comparison Before and After Po. C 34

09 Mark Cash Time for a break General Business 35

Time For a Break • After some 37 ½ years working within the electricity networks business and previous to that working with a contracting firm during my apprenticeship, I will be taking extended Long Service Leave from 18 December 2017. • The recent appointment of the Senior Installation Inspector Adam Crawford will provide the technical assistance provided by the Customer Installations section. • I have made many friends and acquaintances over these years and have prided myself in being able to work cooperatively with them. A level of common sense usually worked out even the most difficult of issues. • I like to wish everyone all the very best for the future. 36

General Business • Please complete feedback form – your feedback is important to us Thank you for your attendance 37