AsIs Seller Office Business Process Project Name VEC

As-Is Seller Office Business Process Project Name VEC 2017 New Seller & System Acceleration Document Code AN 103 Version v 0. 8. 0 Date Author 31 -Oct-2017 B/A

Revision History No Version Date 1 0. 1. 0 01 -Oct-2017 Description Initial Author Approver Jung Hyoung. Keun 　 Weon Sun. Ja　　 Jung Hyoung. Keun　　 Update 2 0. 2. 0 25 -Oct-2017 - Seller Info. /Dash Board/Report/Seller Portal : Hong Hakpyo - Product/Promotion : Weon Sunja - Order/Shipment/RMA : Jung Hyoung. Keun Draft Version from 3 TOP 3 0. 6. 0 27 -Oct-2017 - Seller Info. /Dash Board/Report/Seller Portal : Hong Hakpyo - Product/Promotion : Weon Sunja - Order/Shipment/RMA : Jung Hyoung. Keun 4 0. 7. 0 30 -Oct-2017 Review with LDCC Product Status Q/A with LDCC - p 10, Product Status Definition redefinition. - p 14, ‘Disabled status’ process delete. - p 17, Question mark delete. - p. 20, Delete function delete. 5 0. 7. 1　 31 -Oct-2017 6 　0. 8. 0 　31 -Oct-2017 　　　　　　　Update Fixes. 2 Page

Approval History Phase Company/Role Name Date Creation 3 TOP/BA Jung Hyung Gun 30 -Oct-2017 Signature Description V 0. 6. 0 VEC/IT Review V 0. 7. 0 LDCC/BA 3 TOP/PL Chulkeum Kim (Iron) V 0. 8. 0 LDCC/PM Daekeun An V 0. 9. 0 Approval VEC/PO V 1. 0. 0 3 Page

Table of Contents NO Business Module 1 Log-in Process Name Page No Log In Work Flow 8 2 Add a Simple Product Flow Map 11 3 Edit a Simple Product Flow Map 12 4 Add a Configurable Product Flow Map 13 5 Edit a Configurable Product Flow Map 14 6 Apply Filter to Product List Flow Map 15 Product List Action Flow Map 16 8 Update Promotion Price Flow Map 17 9 Upload Media Function Flow Map 18 10 Download / Update CSV file Function Flow Map 19 11 Export Function Flow Map 20 12 Order Expend Menu Work Flow 25 13 Order Seller Work Flow (SO -> PO Split Process) 26 14 Order Seller Work Flow PO Detail : Change Status (Cancel/Confirm) 27 15 Order Seller Work Flow PO Detail : Change Status (Update) 28 16 Order Management Work Flow 29 17 Purchase Order Processing Work Flow 30 Order Status Transitions Diagram 31 19 Order Fulfillment Process 32 20 Adjust Order _ Confirm Purchase Order Diagram 33 21 Adjust Order _ Manage Lack of Stock Diagram – View of Picker 34 22 Adjust Order _ Manage Lack of Stock POs Diagram – View of VEC Customer Service(CS) 35 23 Adjust Order _ Manage Lock of Stock SO Diagram – View of VEC Customer Service 36 24 Adjust Order _ Shipment Creation Diagram 37 SDD Shipment Verification 39 26 RMA Simplified Process 41 27 RMA Status Transitions Diagram 42 Seller RMA Statuses Diagram 43 29 SDD u. RMA Work Flow 44 30 Refund Process Work Flow(RMA Standard) 46 Refund Process for COD Payment 47 Sales Report Work Flow 49 Seller Information Work Flow 51 Notification Work Flow 53 Customer Reviews Work Flow 55 Dashboard Work Flow 57 37 Seller Portal Overview 59 38 Seller Portal Log-in 60 39 Seller Portal Dashboard Work Flow 61 40 Administration User Management Work Flow 62 Transaction/Form Payment Request List Work Flow 63 42 Transaction/Form Import Seller’s Expenses Work Flow 64 43 Transaction/Form Seller Service List Work Flow 65 44 Administration Closing Summary Adjustment Work Flow 66 45 Report / View Work Flow 67 7 18 25 28 31 Product Order Shipment RMA Refund 32 Sales Report 33 Seller information 34 Notification 35 Customer Review 36 Dashboard 41 Seller Portal NO 4 Page Business Module Process Name Page No

Definition of diagram and drawing NO Title Diagram/drawing Example SCM FO FO 1 Classification (FO/BO/SCM/MO) 2 Manual Task 3 Automatic Task 4 Input / Output 5 Composite Gateway 6 Flow 7 Start/End 8 Connect A 9 Description 1 Manual Task B Description • Classified by work-unit-specific diagram and drawing ID input Lon-in B • Describe the works arisen from manual process and system • WEB&MOBILE UI - B : Action Button, I : Input, S: Select, C: Checkbox, R: Radio Button, O : Option Log-in Automatic Task List create Automatic Task(I/F) Point Create Outside DB Name Inside DB Name Composite Gateway Member DB <N> • Internal procedure function that automatically arisen from system • Interface function with external system Product DB Log-in? <Y> FO Main Page ID input • Judgment and Decision making • Display the progress direction of Display Process or Work Flow Process or Deliverable Update status Product info. Save • Display Input / output A 1 • Start/end of work flow • Used when necessary to display connections in a process (used in case of displaying “turn to next page” when creating a document) • Comment numbering for the detail description of flow chart. 5 Page

Schematic Definition System Flow Work Flow Title FO BO SO SAP Buyer Log - in Search Product Cart Action Flow Delivery Infomation Issue Marking Front Office 6 Page Back Office Seller Office

System Structure Business Work Flow Page

Log-in/out Business Work Flow

Log In Work Flow SO (Seller Office) BO (Magento) START Log In Forgot Password Show error message Log In Verification Complete Verification Account Verification Email Account YES NO YES Change Password Send password reset wizard by Email. Request Change Password I Email Address B Change Password END SO (Dashboard) Log In Complete END 9 Page NO

Product Business Work Flow

Product Status Values Product Status Description Status of Seller office Definition Status of Back office Under Review Pending After the seller has registered / modified the product, it is in the state before receiving approval from MD, and is not exposed to FO. Approved Enabled Approved product status from MD and available for sale. The item is exposed to the specified site / category. Rejected Disabled Rejected Status means that the MD is in the Disabled Status, and the product in that state is not available for sale. This status is not used in Seller Office. . Disabled Fix This status is not used. Discard This status is not used. Vacation This status is not used. Suspended This status is not used. 11 Page

Add a Simple Product Flow Map Seller office Add a Simple product Back office (MD) Open New Product Screen START Set/Change Category? Front office Display Product Confirm Product information YES Display Attributes set 1 Out of Stock? NO YES NO Fill in the Form B Submit and Create New Show Error Message Approve? YES Status = [Approved] NO Pass all Condition? Status = [Rejected] NO Buyer buys. YES Choose Submit and Create New Refer to Order process Status = [Under Review] Save Simple Product NO Keep Current Page END 1 “Attributes Set” determined by Category • General Properties(Origin of Product, . . ) • Attribute Properties(Color, Size, . . ) • Other Attributes Properties(Material, . . ) 12 Page

Edit a Simple Product Flow Map Seller office Click Edit Button Open Edit Product Screen START Seller SKU and Product Name fields empty Set/Change Category? YES Back office (MD) Front office Confirm Products information Display Products Display Attributes set Out of Stock? NO NO Fill in the Form B Save and Create New B Duplicate Show Error Message Approve? YES Status = [Approved] NO Status = [Rejected] Duplicates this product to new product NO Pass all Condition? Buyer buys. YES Refer to Order process Status = [Under Review] Save Simple Product Choose Save and Create New NO Keep Current Page END YES Open New Product Screen 13 Page YES

Add a Configurable Product Flow Map Seller office Add a Configurable product Back office (MD) Open New Product Screen START Set/Change Category? Front office Display Products Confirm Products information YES Display Attributes set 1 Out of Stock? NO YES NO Fill in the Form & Select Simple Products(N) B Submit and Create New Show Error Message YES Approve? Status = [Approved] NO Status = [Rejected] Pass all Condition? NO Buyer buys. YES Choose Submit and Create New Refer to Order process Save Configurable Product & Simple Products(N) Status = [Under Review] NO Open Current Product’s Edit Page END 1 14 Page “Attributes Set” determined by Category • Add a Simple Product’s Attributes Set + "Select Simple Products" option

Edit a Configurable Product Flow Map Seller office Click Edit Button Back office (MD) Open Edit Product Screen START Tab Associated Product? Front office Display Products Confirm Products information YES 1 Display Associated Products Screen Select Simple Products Out of Stock? NO Set/Change Category? YES Display Attributes set NO Approve? Fill in the Form & Select Simple Products(N) B Save and Create New B Duplicate NO Status = [Rejected] Show Error Message Pass all Condition? Buyer buys. NO Status = [Under Review] YES Duplicates this Product to new Product YES Status = [Approved] Refer to Order process Seller SKU and Product Name fields empty NO Save Configurable Product && Simple Products(N) NO Choose Save and Create New YES Keep Current Page END Open New Product Screen 15 Page YES

Apply Filter to Product List Flow Map Filter area Product List area * Clear Filter Initialize Top Filter and Search Criteria START Click Products Menu Top Filter Open Manage Products Screen NO Click Out of Stock NO Click Under Review YES Clear Filter & Search Stock Status = [Out of Stock] NO Click Rejected Click All YES Clear Filter & Search Product Status = [Under Review] YES Clear Filter & Search Product Status = [Rejected] NO END Clear Filter & Search All Display filtered Product List Click Open Filter Options button Display Filter Options Layer Fill in the Search Criteria I Seller SKU I Lotte SKU Top Filter = Product Status (auto set)Stock Status = Product Status > I Product Status I Product Name S Categories S Stock Status I Stock Quantity I Price B Filter B Clear Filter Search Criteria Top Filter = [Out of Stock] (auto set)Stock Status = [Out of Stock] > S per page B << First B < Previous Go to the first page Go to the previous page Search Products by Search Criteria with "AND" condition Initialize All Criteria B Next > B Last >> Paging Set up N views per page 16 Page Go to the next page Go to the last page

Product List Action Flow Map List area Click Products Menu START Product List Open Manage Products Screen Apply Filter Edit in list row Delete in list row Display filtered Product List Click Edit button in Action Column Click Delete button in Action Column 17 Page Go to the edit page for this product Delete this product and reload product list END

Update Promotion Price Flow Map Seller office Back office Front office Confirm Products information Promotion Period? Select Products START Click Update Selected Items button selected items exist Display Products with promotional prices NO Approve? YES Status = [Approved] NO Open "Update Promotion Price" layer popup Fill in the Form Select Method I Discount % I Promotion Price I Promotion From Date I Promotion to Date B Approve Status = [Rejected] NO Out of Stock? NO YES Display Discount% Property Display Promotion Price Property Pass all Condition? Product Status = [Under Review] YES Buyer buys. Save Promotion Information of Selected Items Refer to Order process S Select Method = [Discount] NO Show Error Message END 18 Page YES

Upload Media Function Flow Map Upload Media area START Click Upload Media Open “Upload Image" layer popup Select Images to Upload Select images by "Upload File", "Upload Folder", "Drag And Drop" function. Display Image upload function area Tab UPLOAD IMAGES TAB Insert Selected images In Transfers image list. Click Upload Button YES Upload all images from the Transfer List to the seller's web server. YES Pause all image upload transfer. NO NO NO YES Status = [Pause] Transfer Images Transfer complete Click Resume Button YES Resume this image transfer and go Transferring status. YES Display Remove Button Display Remove and Resume Button NO Ready/Transferring Click Remove Button YES Delete it from the Transfer list Display Remove and Pause Button NO Click Cancel Button YES Cancel the image upload and delete the image from the Transfer List. Click Pause Button in List YES Pause this image transfer and go Pause status. END View Uploaded Images Tab MY PRODUCT IMAGES TAB Display Seller’s Uploaded Images List 19 Page

Download / Update CSV file Function Flow Map Function name Seller office START Click Download Button Front office Open “Download Template CSV file" layer popup Show Error Message Select Template Download Template CSV file Back office NO Exist selected template? Click Download button YES Download Template CVS file END Select CSV file by "Upload File", "Upload Folder” function. NO Approve? Upload CSV file YES Save Simple Products NO Show Error Message NO END 20 Page Out of Stock? NO YES Status = [Under Review] Status = [Rejected] Pass all Condition? Display Product Confirm Product information Open “Upload CSV file" layer popup Status = [Approved] START Click Upload Button Buyer buys. Refer to Order process YES

Export Function Flow Map SO Click Products Menu START Open Manage Products Screen Apply Filter Display filtered Product List Click Export button Export the Product List as a CSV file to Seller's Device END 21 Page

Order Business Work Flow

Order Management Work Flow Order Checkout START Order Verification Order Processing Check Out Order Buyer Online Payment? Payment Successful? System NO YES Verify Order Which Seller? Split Order NO Pass all Conditions? Is the order OK? Lotte CS Reject Order Approve Order Mart / Department Receive and Process Orders Mart/Department Product Dropship Seller / Lotte Homeshopping Receive and Process Orders Dropship Sellers Product SAP Receive and Process Orders END 23 Page Direct Buy / Consignment Order

Order Fulfillment Process Seller/Picker CS Customer Order Splited To POs Enough Qty? YES LACK OF STOCK Adjust Order NO Inform CS to Cancel Inform Customer Accept New Qty? YES Confirm Order Ship to Customer Cancel Order END 24 Page NO

Purchase Order Processing Work Flow Action outside of System Dropship Sellers Lotte CS Lotte Mart/Department Operator AS-IS action in Magento TO-BE action in Magento Direct Buy/Consignment Operator 3 PL PO Splited YES Belongs to Mart/Department? Pick NO Belongs to YES Consignment Seller / VEC Seller? Input Available Qty NO Input Available Qty Lack of Stock Purchase Order Confirmation Confirm with Customer Has enough Quantity? YES Out of Stock Confirm Out of Stock Lack of Stock Out of Stock Confirm Out of Stock Inform Customer Check/Pic Has enough Quantity? YES NO Has enough Quantity? YES Accept available Quantity? YES NO Customer Request to Adjust Qty? Confirm PO YES Update Available Qty Purchase Order Processing Create Shipment NO Confirm PO Cancel PO Create Shipment Confirm PO Create Shipment Ship Deliver END 25 Page

Order Status Transitions Diagram Sales Order (SO) Is Online Payment? Placed Purchase Order (PO) Shipment Pending Payment YES Ready to ship YES NO Pass auto validation? Pending Pass manual approval? NO YES L-Point Transaction succeed? YES Picking Payment Successful? NO NO Order Failed Payment Failed Creates Shipment [LO] Remove Shipment? YES Shipped [CS/Cust cancel SO] Cancel Shipment? Delivering YES Processing System to Splits SO to PO’s Waiting Confirmation Confirm Lack of Qty Is Mart/Dept. PO? NO YES Cancelled All PO’s are Completed Processing At least 1 PO is Partial Completed Lack of Qty YES Accept Adjust Order? Ready to Pack Delivered Ship Failed by 3 PL Processing Cancel Being Failed Lost Package Auto update Status NO Pick Failed Confirm Manual Confirm? Removed Cancelled NO YES Returned Confirmed Pick Failed [Seller] Confirm lost with in 2 Working days Partial Completed At least 1 PO is Partial Completed NO All PO’s Status = Cancelled YES Lost Package Confirm Completed END Status? Cancelled [LO] Verify if lost? NO Ship Failed END 26 Page YES Refer to final State/Status NOT Confirmed to be developed

Order/Shipment Status Values Sales Order Status Description Status of Seller office Definition Status of Back office Pending Sales Order will be changed to Pending status if Sales Order matches with one of below cases: • SO failed Auto Validation Processing Sales order will be changed to Processing status if sales order matches with on below cases: • SO passed auto validation. • Order is marked as verified by CS. • After sales order is adjusted successfully. Processing Cancel Sales order will be changed to Processing Cancel status if sales order matches with on below cases: • CS/Customer cancel it but there are in-progress shipments. • This status will be auto changed to final status once these shipment are finished (updated to final status). Cancelled Sales order will be changed to Cancelled status if Sales Order matches with one of below cases: CS rejects this sales order that all of POs status is - Pending - Waiting Confirmation Partial Completed Sales order will be changed to Partial completed status if SO contains PO in multiple statuses. Completed All PO’s status = Delivered. 27 Page

Order/Shipment Status Values Purchase Order Status Description Status of Seller office Definition Status of Back office Waiting Confirmation After sales order is split to POs of corresponding sellers, the current status of PO is “Waiting Confirmation”. Pending Seller confirms lack of quantity. Ready to Pack After scanning barcode, VEC Picker clicks “Submit” button these POs are changed to “Ready to Pack”. This status is used for Lotte Mart and Department Store. Processing If seller is Drop-ship Seller (C 2 C seller) type, then PO status is changed to Processing after seller Confirm Order that has enough quantity. If Seller is Lotte Mart or Department Store then PO status is changed to Processing after VEC packer confirm to complete moving from Picker Office to Hub Completed All products status = Delivered Partial Completed PO contains shipment in multiple statuses. OR All of products’ status = ship Failed. 28 Page

Order/Shipment Status Values Shipment Status Description Status of Seller office Definition Status of Back office Ready to Pick When PO’s status = Waiting Confirmation then relevant Product’s Status = Ready To Pick if seller type is Lotte Mart or Lotte Department Store. Pick Completed VEC Picker take responsibility to submit relevant products in PO. After submitting, these products’ status = Pick Completed. Waiting Confirmation When PO’s status = Waiting Confirmation then relevant Product’s Status = Ready To Pick if seller type is C 2 C seller (Drop-ship Seller). Ready to Pack After PO’s status is changed to Processing status then relevant products’ status = Ready to Pack. Ready to Ship After creating shipment, user change product’s status = Ready to Shipped Once Magento get Shipped status information from 3 PL successfully then will system update corresponding products’ status = Shipped. Delivered Once Magento get Shipped status information from 3 PL successfully then will system update corresponding products’ status = Delivered. Ship Failed Once Magento get Shipped status information from 3 PL successfully then will system update corresponding products’ status = Ship Failed. 29 Page

Buyer Order Work Flow (SO -> PO Split Process) NEW Step 2. Delivery Information Step 1. Cart Buyer • Name 1 ~ N SET Step 3. Delivery • Order product info Step 4. Payment • Discount Coupon • Phone Number - Vendor • L-Point - Product Name • E-mail - Product image/Name • Payment Method - Product Thumbnail • Address - Number - COD - Delivery Method - Credit Card • Product info. • Vendor / Shipping Duration - Home • Price - Office • Qty (Update) • Note • Delivery Info - ATM • Total Order - Contribution • Account(Price X Qty) • Delivery Info • Delivery Area * • Total Order • Payment Info - Total account Online Payment? Receive Order Email Payment Successful? Buyer END Auto Validation Check - Shipping charge * - Total calculation (in VAT) Seller 1 • Order - Purchase Order Pass all Conditions? Vendor Membership • Lotte VEC • Lotte Mart Vendor Preferred Carrier • Lotte Department • . . . • Lotte Homeshopping • Seller Direct Delivery Shipping • Dropship Seller 2 • Order Split Order Approve Order - Purchase Order • … Seller N • Order - Purchase Order Front Office 30 Page Back Office Seller Office

Order Expend Menu NEW Order Seller • Filter Option • Confirm multi PO • PO List - Check box - [+] Button - PO ID - PO Date PO Detail • Shipping Address - Name / Phone / E-mail • Red invoice - SO ID • Track ID - SO Date • Add Comment - Qty • Change Status Order Qty • History Comment Stock Qty • Product Not delivered Qty PO Status Sent - Cancel - Confirm - Update - Product Name - Total Account - Seller SKU - PO Status - Qty - Shipping method - Available Qty Shipment Detail • Shipping Address - Not Delivered Qty - Name / Phone / E-mail • Create Shipment • Upload proof of delivery - Shipment ID • Track ID - Qty • Add Comment - Tracking ID APDF Download Image Upload Pop-Up • Change Status - Packing Slip Shipment Status • History Comment - Delivered • PO List - Canceled - Product Name - Shipped–Waiting Confirmation - Seller SKU - Ship Failed - Qty - Remove Front Office 26 Page Back Office Seller Office

Order Seller Work Flow _ PO Detail : Change Status (Cancel / Confirm) NEW BO SO Approve Order Seller Status : Pending Status : Waiting Confirmation • Change Status - Cancel - Confirm - Update Show Create Button B Cancel POPUP Submit X Choose Reason • Product List - Product Name • SELLER – Out of Stock • SELLER – Can not issue invoice - Seller SKU - Order Qty B Create Shipment I Available Qty • SELLER – Out of stock • SELLER – Wrong product Infomation • SELLER – Wrong Price Create Shipment Status : Processing • SELLER - Other I Cancel reason B Submit • Shipment List - Shipment ID - Qty - Tracking ID - Packing Slip Status : Canceled END 32 Page Front Office Back Office Seller Office

Order Seller Work Flow _ PO Detail : Change Status (Update) NEW BO SO Approve Order Seller Status : Pending Status : Waiting Confirmation • Change Status - Cancel - Confirm - Update • Product List - Product Name - Seller SKU - Order Qty I B Submit Status : Waiting for Confirmation of missing good Status : Processing B Available Qty Check Update qty result END Front Office 33 Page Back Office Seller Office

Adjust Order _ Confirm Purchase Order Diagram Confirm Purchase Order 3 2 -1 Out of Stock Confirm Online Payment Or COD with reward points applied Action shall be done NO - PO Status = Cancelled - Send email notification to receivers YES Action shall be done 5 4 - RAM Type = SO Cancellation - Cancel saved and used points 1 Start 2 -2 PO Status = “Waiting Confirmation” 6 In Stock Confirm 8 PO status = Processing END 2 -3 Lock of Stock Confirm Display from inputting Available quantity 7 1 When PO status is Waiting for Confirmation, the actor should choose 1 in the 3 options: • Out of Stock Confirm • In Stock Confirm • Lack of Stock Confirm to confirm stock for the specific PO. 5 Actions should be done: • PO status is changed to Cancelled and actor cannot take further actions on this PO • System sends email notification to receiver If PO is the only PO in SO, cancel the SO → Move to step 8 2 2. 1 If choosing “Out of Stock Confirm, ” (Xác nhận hết hàng) move to step 3. 2. 2 If choosing “In Stock Confirm, ” (Xác nhận còn hàng) move to step 6. 2. 3 If choosing “Lack of Stock Confirm, ” (Xác nhận thiếu hàng) move to step 7. 6 PO status is changed to “Processing” and have further process as it is. → Move to step 8 7 3 Check whether the payment is applied with reward points (BR 001) • If No, move to step 5. • If Yes, move to step 4 Enter available quantities for each item. • Enter Qty=” 0” on the only item of the PO consider as “out of stock as Step 5 Submit available quantities, PO Status changes to "Lack of stock confirm” (Xác nhận thiếu hàng) → Move to step 8 4 Actions should be done: • Create RMA: type = SO Cancellation, approve refund for all online payment Items. • Cancel reward points (used and saved) → Move to step 5 8 The use case ends. 34 Page

Adjust Order _ Manage Lack of Stock Diagram – View of Picker 1 Start 2 PO Status = “Waiting Confirmation” Update No. of Available Qty. < Order Number 3 Lack of Stock Confirm 4 Status change from Customer Service 4 Status = “Process” Status = “Cancel” No. = 0 for all item Out of Stock Confirm 1 When PO status is Waiting for Confirmation, the actor should update Available Qty to confirm stock for the specific PO. 2 Picker update available Qty: • If Available qty is lower than Qty: move to step 3. • If Available qty = qty: Move to step 4 • If Available qty = 0 for all items: Move to Step 5 3 → Set PO status to “Lack of stock confirm” → After CS confirm qty, PO status is “Ready to pack” → Move to Step 6 4 → Enough qty, the process is moving as is, 5 All Qty = 0: → PO status is changed to Cancelled and actor cannot take further actions on this PO → System sends email notification to receiver → If PO is the only PO in SO, cancel the SO → Move to step 6 6 The use case ends. 35 Page 5 PO “Ready to Pack” 6 END

Adjust Order _ Manage Lack of Stock POs Diagram – View of VEC Customer Service(CS) View of VEC Customer Service NO 1 Start 2 Lack of Stock Confirmed by Seller Review Lack of Stock requests 3 Agreement with Customer, Manually 4 Cancel Lack of Stock 5 Cancel PO 8 9 Inform Customer YES 1 PO has hold status Lack of Stock Confirmed 2 Customer Service needs to view and review request of “Lack of Stock Confirm” and do mass action on BO(s) 3 Customer Service needs to have an agreement with customer. • If customer agrees, move to step 6. • If customer doesn’t agree, move to step 4. 4 Cancel request of Lack of Stock Confirm → Move to step 5 5 Cancel PO (BR 003) → Move to step 8 6 Confirm request of Lack of Stock → Move to step 7 7 Confirm PO with Lack of Stock Confirm request 8 Inform customer the agreement by email and information of the new PO 9 The use case ends. Confirm Lack of Stock 36 Page 6 Confirm PO To Continue END 7

Adjust Order _ Manage Lock of Stock SO Diagram – View of VEC Customer Service 2 1 Start Order information : View and update 3 Recalculate View or Update Summary updated order totals - Total Amount - New total order amount - Shipping Fee - Refund amount - Promotion Applied - Link to RMA - Seller Fee - Original and recalculated info. View 1 Customer Service could • View the updated information after adjusting order quantity, move to step 4. • Updates an order information clicking to button “Check update Qty result”, move to step 2. 2 CS to communicate with customer and they can: • Update “Adjust qty” based on “Available qty” • Cancel PO if customer want to. The system automatically recalculates: • Total amount • Shipping fee • Promotion applied • Seller fee When the quantity has been adjusted regarding PO is lack of quantity. 3 The system displays the summary of adjustment with information listed: • New total order amount • Refund amount • Link to RMA • Original and recalculated information 4 End of the Use Case 37 Page 4 END

Adjust Order _ Shipment Creation Diagram Shipment Create YES 3 Shipment Created 1 Start PO Status = “Processing” Create Shipment 5 Confirm Shipment Creation? 2 NO 1 When PO Status = Processing, Actor can create a shipment with available quantity confirmed 2 After input number of shipping Item, Actor confirm shipment creation. If Yes: Move to Step 3 If No: Move to Step 4 3 Shipment is created with number of shipping Item provided, Shipment status is “Ready to ship” Move to Step 5 4 Cancel all current input and not create any shipment. Move to Step 5 5 End of the Use Case Discard input information 38 Page END 4

Shipment Business Work Flow

SDD Shipment Verification Seller Update Shipment Status to Delivered Shipment status Delivered Confirm Verify Actual Status of Shipment Operator Customer received? NO Update shipment to Cancelled / shipment Failed YES Update Shipments to Delivered Accountant Shipment status Delivered Proceed Payment 40 Page

RMA Business Work Flow

RMA Simplified Process Buyer(FO) Admin(BO) Seller(SO) Default Magento Mart/Department (BO) View u. RMA List START View u. RMA List Default Magento Create RMA in My account Create RMA View Exchange RMA Detail Fill RMA Qty and Submit RMA View Refund/Store Credit RMA Detail View Exchange RMA Detail View Refund/Store Credit RMA Detail Authorize, Update Qty and Change status Authorized Create Shipment Authorize Items? Number of Authorized items=0 Update received Qty and Change status No of received item > 0 Received Items? Update Qty and Change status No of received items=0 Approved items>0 Approve Items? No item END 42 Page Change RMA Status Create Shipment Change RMA Status

RMA Status Transitions Diagram START All items are authorized Pending At least 1 item is denied And not all item is denied And there is no authorized item Partially Denied All items are received At least 1 item is authorized And not all item is authorized At least 1 item is authorized Partially Authorized Not all items are received Return Partially Received At least 1 item is authorized All items are received Return Received All are rejected At least 1 item is rejected And not all item is denied And there is no authorized item At least 1 item is Approved and not all item is approved Partially Approved Authorized ? ? Partially Rejected All items is denied Rejected All are rejected All items are approved All items status are [approved] or [rejected] Closed Processing All Seller RMA Statues are reaches and node Processed & Closed END 43 Page All Seller RMA Statuses are Reaches and node

Seller RMA Statuses Diagram Seller RMA Statues Diagram Pending u. Returns is Acknowledged Processing Lack of Quantity All Shipments are Completed Processed and Closed END 44 Page Cancelled

SDD u. RMA Work Flow Request Create u. RMA SDD Seller RMA Type = RMA Standard Authorization Authorize u. RMA Authorize? Shipment YES Update Resolution Receive Products NO Accept? NO Return Product Refund YES Refund Resolution? Confirm Refund YES NO Return exchanged Product Request SDD u. RMA Verify Refund ? ? CS / Customer NO Refund Resolution? YES u. RMA change to “Processed and Closed” status u. RMA change to “Closed” status Auto create RMA System RMA Type = RMA Standard RMA change to “Closed” status END 45 Page NO

Refund Business Work Flow

Refund Process Work Flow(RMA Standard) Customers 1 CS 2 Customers contact with CS to refund START Logistics Accountant Vietin. Bank 3 CS create request for refund based on demand of customer Logistic pick & receive products for refund request and check and QC NO Approve 4 CS create RMA for refund request YES 9 a International card (API) Refund 5 Classify type of transaction to domestic card, international card, store credit and COD Classify refund by internet banking or Vietinbank payment gateway Store Credit 6 14 END CS contact with customers to inform completed refund Pass to refund procedure for store credit 9 7 Vietinbank 9 b Internet banking 8 Transfer data to Vietinbank to refund for bank payment method Pass to refund procedure for COD payments Domestic card (Sent to Vietinbank by email) 12 Update status on “Refund ready” Acc check the list sent by Vientinbank’s email and update status on Magento 13 Update status on refund report 47 Page 10 Vietinbank refund to customer 11 Update status for refund transaction : - API for international card - By email for domestic card

Refund Process for COD Payment CS Accountant Sinhan Bank BOD 1 Export refund list from the System (Magento) START T 2 3 Checking and fulfil the necessary information After approve, Print the refund list to Submit to Accountant for Process refund 4 NO After receive documents from CS, Accountant login system for Checking and approve T+1 5 YES Approve After approving, system transfer the data to SAP for recording and process refund by firm banking NO 6 Process refund by firm banking. T+2 8 T+3 END 7 After completed Refund, accountant Update status on Refund report CS feedback to Customers Completed refund 48 Page YES Approve

Report Business Work Flow

Sales Report Work Flow SO (Seller Office) BO (Magento) START Request Data Sales Report Statistics Updated every 10 minutes ? ? ? View Report Result Statistics Data Export Ordered Products Best Selling Products Click on ‘export’ button Download excel file List of Best Selling PRODUCT 50 Page

Seller Information Business Work Flow

Seller Information Work Flow FO (lotte. vn) BO (Magento) SO (Seller Office) Rejected START Registration View & Save the Seller Info Details Seller Registration Update information and click Save Send SO login inform to the seller email. Pending Approve Submit Change Confirm By MD Confirmation NO YES <Seller Status Definition> MD Confirm NO Status Confirm By Accounting YES Active Inactive END 52 Page Seller can sell products? Active Seller is approved Yes Pending Approve Waiting for approving information Yes, only see account information No Submit Change Seller has updated information and waiting for review Yes, only see account information No MD Confirm Waiting for final approval Yes, only see account information No Inactive New registered seller OR can not sell Yes, only see account information No Disabled/ Rejected Seller is rejected or No No Disabled Seller Registration Result Seller can log in? Description

Notification Business Work Flow

Notification Work Flow SO (Seller Office) BO (Magento) START Request Data Notification View Notification Result Notice Data List of Notification Click on ‘View more’ Redirect user to Notice detail page END 54 Page

Customer Reviews Business Work Flow

Customer Reviews Work Flow SO (Seller Office) BO (Magento) START Request Data Customer Reviews View Customer Reviews Result Review Data List of Customer Reviews Click on ‘Shipment ID’ Redirect user to Shipment detail view END 56 Page

Dashboard Business Work Flow

Dashboard Work Flow SO (Seller Office) BO (Magento) START Request Data Dashboard Statistics Updated every 10 minutes ? ? ? View Dashboard Order Status in Last 7 days Sales statistic Result Statistics Data Best Selling Products in Last Week Summary Amounts Customer Reviews Main works in Last 7 days Click on PO statuses Click on ‘View more’ Notification 58 Page Redirect user to ‘Order’ Page. Redirect user to ‘Sales Report’ Page Redirect user to ‘Customer Reviews’ Page Redirect user to ‘Notification’ Page.

Seller Portal Business Work Flow

Seller Portal Overview BO (Magento) SP (Seller Portal) SAP API (SAP to SP) CSV (SP to Magento) Magento Seller Master CTAD Bank Branch Master s. FTP CSV (Magento to SP) Sync APP Posting Data Seller Portal SO confirmed Delivery list SO, PO, Shipment YES Transaction info Approved by VEC NO promotion info Report / View (from Magento) Seller’s Expenses Start Seller / VEC 60 Page Payment Request API (SP to SAP) SAP Firm Banking

Seller Portal Log-in SP (Seller Portal) BO (Magento) START Log In Member Verification Account NO Verification Complete YES SP (Dashboard) Log In Complete END 61 Page Member

Seller Portal Dashboard Work Flow SP (Seller Portal) BO (Magento) START Request Data Dashboard View Dashboard Result Statistics Data Statistics Dashboards are organized differently depending on your membership account. Open Payment Requests Seller Master Data Sale Orders Yesterday Sync not available Click on ‘More info’ Click on ‘Send Email’ Redirect user to Purchase Orders List page Redirect user to Seller Infor List page Send an email to the person in charge. Quick Support Email 62 Page Calendar

Administration User Management Work Flow SP (Seller Portal) BO (Magento) START Request Data User Management Member Result User Data Add New For VEC Office Reset Password Reset View List of User Active / Inactive Change User Activation Permission Change User Permission Enter User Information I User Code I Full Name I Password I Retype Password I Group Code 63 Page Update User Information Member

Transaction/Form Payment Request List Work Flow SP (Seller Portal) SAP Payment request data be automatically generated START Request Data Payment Request List Select Date Range Confirm by Seller Cancel What happens to this data if I cancel the Confirmation? YES List of Payment Request Confirmed Confirmation Approve by MD NO Rejected 1 YES Approved 1 Approve by Accounting Details Order Click on ‘Export’ Downloaded Order List YES NO How is the approval process handled after rejected? Rejected 2 Approved 2 Post to SAP END 64 Page

Transaction/Form Import Seller’s Expenses Work Flow SP (Seller Portal) Excel Template START Import Seller’s Expenses Ready to document for seller’s expenses Download Excel Template Add to the seller’s expenses other than the sales commission. I Seller Code I Seller ID I Seller Name I Qty I Price I Amount I Period. Code I From. Date I To. Date MD will fill in the form and upload Import List of Payment Request Add to seller’s expenses Date of Expenses Expense Type S 15 d_Charge 2 Seller_Sh ooting Fee S 15 e_Charge 2 Seller_Co ntent Fee S 15 l_Charge 2 Seller_Pe nalty P Add Calendar Picker END 65 Page Seller’s Expenses Seller Service List

Transaction/Form Seller Service List Work Flow SP (Seller Portal) Request Data START Seller Service List Seller’s Expenses List of Seller service Open Confirm by Seller No YES Approve by MD Confirmation YES Canceled Confirmed No Rejected approved Approve by Accounting Details Click on ‘Export’ YES Downloaded Order List Final approved Post Data to SAP END 66 Page

Administration Closing Summary Adjustment Work Flow SP (Seller Portal) START Request Data Closing summary adjustment View List of Closing Summary adjustment Add new record Fill in to new record and save Result Closing Summary Adjustment Data Export to Excel Click on ‘Export’ Downloaded Order List END 67 Page Update Closing summary

Report / View Work Flow SP (Seller Portal) BO (Magento) START Request Data Report/View will be authorized by user log in Report / View Statistics View Report Result Report List of order-Lotte Mart List of order-Shipment RMA List Payment Transaction Seller Info List Seller Reconciliation Lotte Dept. Reconciliation 3 PL Shipping Fed Closing Summary 01 Sale-Top Selling Items Sale-Top Selling Sellers Click on ‘Export’ Export to Excel END 68 Page Downloaded Excel Report Statistics