ASE Technician Certification An Inside Look Presentation to

ASE Technician Certification: An Inside Look Presentation to: Arkansas Truck Association – Maintenance Council Springdale, AR January 9, 2007 Chuck Roberts Executive Director, Industry Relations

Agenda ASE Background Certification Program Features Value Proposition Questions

ASE Mission Established in 1972 as a non-profit organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive service professionals.

ASE Background Founded as alternative to mandatory technician licensing NADA/MVMA “founding fathers” Voluntary program Supported and endorsed by OE manufacturers and aftermarket

30+ Years of Growth 1972 4 Tests 163 Test Centers 1 Test Area 2006 49 Tests 750 Test Centers 11 Test Series

Test Series Automobile Medium/Heavy Truck Collision Repair / Refinishing and Estimating Engine Machinists Parts Specialists Alternate Fuels School Bus Truck Equipment Specialty Series Service Consultant Transit Bus

Certification Defined Passing Score 2 Years Work Experience Good For 5 Years

Industry Involvement Definition / Design Development Maintenance Passing Score Technical Competence Job-related Credibility

Workshop Profile 15 -20 Subject Matter Experts (SME) 40% working practitioners Facilitated by ASE Technical Staff

Test Question Development Questions Address Diagnosis & Repair No Product-Specific Questions No Theory Questions

Test Question Validation Consensus of Workshop Group Embedded in ASE Exams Not Considered in Scoring Performance Tested Difficulty Level Established Discrimination Ability Determined

It’s More than a Patch NATEF – Certification for Vocational Education Programs CASE – Certification for Training Providers; CEUs for Training Blue Seal of Excellence Recognition Program Team ASE

ASE Value Proposition 2005 Validation Study: Ongoing validation studies show positive correlations between the number of ASE certifications held by a technician and each of these indicators. Accuracy Productivity Performance Compensation

Value - Accuracy

Value - Productivity

Value - Performance

Value - Compensation

Other Value Metrics Total Parts Cost Returned Parts Breakdowns Overtime Turnover Other?

Parts Effect City of Salisbury, NC

Success Story “…vehicle maintenance costs have dropped 32% while fleet quality has improved by 40% on chassis audit scores and 11% on equipment scores…At the same time, breakdowns have decreased from an average of two per truck, per year, to one every four years. ” Florida Power & Light

Success Story “[We are] able to attract better caliber technicians, resulting in fewer comebacks. Our ASE program is a morale builder for technicians. Our Fleet size has increased by 1/3 over the last ten years, without any increase in staff size. ” Montgomery County (MD) Department of Public Works

Success Story Department Arizona of Transportation $130 - $700 Monthly Stipend Turnover Decreased from 35% to less than 5% Comeback Rate Dropped from 65% to less than 1% Overtime Reduced by 35%

WIIFM Opinions from a recent survey of Fleet Managers Preference in hiring ASE Technicians Works more accurately More Likely to FIR, the 1 st Time Better Attitude Toward Work Can Handle More Difficult Jobs Better on-the-job Skill Better Work Habits 96% 85% 81% 80% 76% 75% 62%

Paper & Pencil Test Administration Two Test Sessions per year - May and November Three nights @ 4¼ hrs. each Session 750+ U. S. locations Lowest Cost Professional Credential Registration Fee - $32 Test Fee - $27 (most tests)

Test Registration - PPT Registration Deadline: March 31, 2007 Online @ www. ASE. com* Mail payment & registration form to: ASE/ACT P. O. Box 4007 Iowa City, IA 52244 Toll free @1 -866 -427 -3273* Open March 1, 2007 * Visa, Master. Card, American Express or Discover required

Computer-Based Test Administration Two Test Sessions per year January – February July – August Five Week Testing by Appointment 230 U. S. locations Convenient, Flexible, Instant Results

Test Registration - CBT Registration Deadline: February 22, 2007 Test Session Runs to August 22 Telephone Registration Only 1 -877 -526 -6929 Cost: Registration Fee - $70 Test Fee - $37 (most tests) * Visa, Master. Card, American Express or Discover required

Thank you! For more information visit our website www. ASE. com