Artificial Intelligence Chatbots and Global Mobility Robby Wogan

Artificial Intelligence, Chatbots and Global Mobility Robby Wogan Move. Assist International

Perceptions…

t No ry! a c S Convenient, Functional and FUN!

What is Artificial Intelligence? the science of making computers do things that require intelligence when done by humans.

Brief History Turing Test Explanation Based Learning Deep Blue beats Kasparov 1997 1981 1950 1966 Goggle’s Alpha. Go wins 1995 Eliza (NLP) Amazon Recommends for you 2016 2013 Watson wins at Jeopardy

Why now? ü Increase in available data ü Increase in computing power ü Research funding

How AI is used Expert Systems – Big Data Predictive Analytics Recommendation Services Security Fraud Detection Chatbots

What is a Chatbot? a computer program designed to simulate conversation with human users Chatbots use Artificial Intelligence to produce ‘sensible’ answers to questions

Chatbot Applications for Mobility • Assignee support • • Policy details Contacts Relocation Service updates Personal assistant • Family support • Management reporting

Predictive Analytics How AI works Not Magic! Training Data + Machine Learning + Human-in-the-Loop (HITL) Machine Learning = Patterns + Iterations

AI + Predictive Analytics Should we send a married, grade 9 male who does not speak Japanese on a three year assignment to Tokyo? Historical Data Grade G 9 G 9 G 9 G 1 G 2 G 9 G 1 Gender Male Female Male Male Female Male Family Size M 0 M 2 S M 0 S M 2 M 2 M 0 M 0 Home London London London Chicago Host Chicago Tokyo Tokyo Tokyo Speaks Language Duration Policy Yes 3 LT EXEC Yes 2 LT EXEC Yes 3 LT EXEC No 2 LT EXEC No 3 LT EXEC No 1 LT STD Yes 2 LT STD Yes 3 LT EXEC No 3 LT EXEC Success Rate % 30 50 80 80 60 65 20 70 50 35 80 70 55

Predictive Analytics + Chatbots What will my spend be at the end of the year? Based on your current population your spend will be £ 10 million. However, typically your Long Term population increases by 10% in Q 4 which revises the figure to £ 10. 5 million. Applying the latest COLA figures will further increase costs to £ 11 million.

AI in the real world Customer Service Health Care Hospitality Manufacturing Transportation Finance

Applications in Mobility Assignee Selection On-boarding assistance Assignment success forecasting Talent retention Cost Forecasting Trend analysis – tax, immigration, compensation

Machines complement Humans = Strategic = Transactional AI – Artificial Intelligence IA – Intelligence Augmentation

Any Questions?