Ariba Light Account Supplier User Guide Contents Slide

Ariba Light Account Supplier User Guide

Contents Slide 3 Slide 4 -7 Slide 8 -18 Slide 19 -41 Slide 42 Light Account In Ariba Create Ariba Network Account Begin Transacting - Purchase Orders Begin Transacting – Invoicing Additional Information Page 3 4 -7 8 -18 19 -41 42

Light Account in Ariba Sectio n 1 : Intr od uc tion Ariba Network, Light Account allows Buyers and Suppliers to transact electronically for Purchase Order and Invoice transactions. Your company may register for your Ariba Light Account by visiting http: //supplier. ariba. com and click the ‘Register Now’ link, this is Western Powers preferred method for registration. Once you click the Register Now link you will be taken through the registration process. Suppliers that transact with Western Power by Contract Service Orders Only will need to pre-register for Ariba Light Account via http: //supplier. ariba. com. Registration may also occur through an Interactive Email in the form of a Purchase Order that initially triggers the Supplier’s Ariba Network Light Account Set-up. Detail for registration via Purchase Order email available https: //uex. ariba. com/auc/node/71089 The purpose of this document is to provide work instructions to those suppliers who transact with Western Power through Ariba Network using Light Account. This document provides instructions for working with Purchase Orders received from Western Power, including sending Order Confirmations and Invoices. Please note: not all suppliers will be required to send Order Confirmations. If Order Confirmations are required you will be advised by Western Power. 3

Se ctio n 2: C rea te Ar iba Network Ac count Create Ariba Network Account Process to set up an Ariba Network Account The following will direct you to video instructions for creating an Ariba Network Account and Order Confirmations. https: //uex. ariba. com/auc/node/71089. Please also see following slides. After go-live with Light Account, once the first Purchase Order is raised by Western Power you will receive an email (see screenshot next page). 4

Secti on 2 : Cr eate A riba Netwo rk A cc ount Create Ariba Network Account You will receive an email from Western Power entitled “Western Power sent a new order”. Open email and click on the Process Order button to create your Ariba Network Light Account. 5

Se ctio n 2: C rea te Ar iba Network Ac count Create Ariba Network Account The following screen will appear. Please complete all relevant fields. 6

Se ctio n 2: C rea te Ar iba Network Ac count Create Ariba Network Account Once registration is complete you will be directed to the Ariba Network Home page (below) and you can begin to transact. As Purchase Orders are sent via email they will begin to list in the tile below titled ‘New Purchase Orders’. 7

Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Begin Transacting – Purchase Orders Begin Transacting Once your Ariba Network account has been successfully set up you can begin transacting. Ariba Network displays documents from the last 31 days or last 50 documents. It is strongly recommended that all emails notifying of a new or revised Purchase Order are filed for future reference. Transactions are created from the emails you receive or by resending to yourself from the ‘New Purchase Orders’ tile in the Ariba Network. 8

Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Begin Transacting – Purchase Orders Email received with notification of new Purchase Order – click Process Order to create an Order Confirmation or Invoice. 9

Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Begin Transacting – Purchase Orders Things to note: • This is an interactive email. All processing for Order Confirmations and invoicing occur from a copy of this document. It is highly recommended all emails are filed for future reference. • By selecting the Process Order button this allows you to create transactions – Order Confirmations, Invoices – to electronically send to Western Power. • Order Confirmations are to be sent on completion of requested service/work where you have been advised by Western Power that this is required. • Supporting documentation must be supplied as an attachment to the order confirmation. • Purchase Order status - in this instance it is a ‘New’ Purchase Order being received. • There is also a document attached to this email which is a HTM copy of the Purchase Order you see within the email. • If attachments are sent with the Purchase Order they will be attached to this email. • Any comments sent with the PO, see below: 10

Section 3: Begin Tr ansa cting – Pur ch ase Or de rs Begin Transacting – Purchase Orders 11

Creating Order Confirmations Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Click on ‘Process Order’ from email received which takes you into Ariba Network (you may be required to log in if AN has timed out from previous session), where you can begin confirming the Purchase Order. In this example it is a ‘New’ Purchase order that requires confirming. The following will be displayed: - 12

Creating Order Confirmations Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Select ‘Create Order Confirmation’ a list of options displays, select ‘Update Line Items’. The following then displays: - 13

Creating Order Confirmations Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Suggest you populate the following fields: • Confirmation # • Supplier Reference • Shipping and Tax Information ‘Comments’ field to be used to advise additional requirements • Add required attachments (supporting documentation). Documents may be attached at the header level of Purchase Order Confirmations. • Please DO NOT attach documents at item level on Purchase Order Confirmations, any attachments at item level will not be received by Western Power. • Confirm each line item. • Line item quantities may be increased or decreased as necessary. • You may reject an entire purchase order if required. 14

Creating Order Confirmations • • • Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Review and if okay select ‘Submit’. You are returned to the original screen where you selected ‘Create Order Confirmation’, select ‘Done’ and you will be returned to your Ariba Network Home Page. This order will now have moved from the ‘New Purchase Orders’ tile to the ‘Orders to Invoice Tile’ in your Ariba Light Account. Assuming no modifications to Purchase Order are required this Purchase Order can now be invoiced when work is complete. Supporting documentation to support invoice to be attached with invoice. Confirming a Purchase Order advises Purchase Order Requestor via email that you have completed service/works and variations are required. You also receive an email to advise the confirmation has been sent to Western Power. 15

Creating Order Confirmations Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s A Purchase Order may also be rejected if required as follows: - 16

Creating Order Confirmations Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Add comments to dialogue box and select ‘Reject Order’. Process now complete. 17

Creating Order Confirmations • • • Se ction 3 : Begin Tra nsa c ting – Purc hase Or der s Western Power will review requested variations from the Order Confirmation and attached supporting documentation. If appropriate a ‘Changed’ Purchase Order will be sent, this changed Purchase Order is the acceptance of any variations to the original (‘New’) Purchase Order. Please note the Purchase Order number is unchanged. Once changed Purchase Order received suppliers may proceed to invoicing. Please see below: - 18

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders An invoice can be produced from the ‘Purchase Order’ email you received by selecting ‘Process Order’ on the original email received. The following will direct you to video instructions for creating an invoice https: //uex. ariba. com/auc/node/79096. Please also see following slides: - 19

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders Select ‘Create Invoice’. A list of options displays, select ‘Standard Invoice’. The following then displays: - 20

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders Once invoice template is displayed you will then be required to populate the following fields: • Invoice # - please submit exactly as appears on Company invoice • Enter Supplier Tax ID (ABN) *Note this can be defaulted when setting up Ariba Light Account, see Additional Information slides. * 21

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders You can also add comments and attachments at header level to the invoice. **It is a Australian Tax Office requirement that you attach a PDF copy of your company invoice at this point in the Ariba invoice creation process. ** Refer Slide 85 for invoice numbering format. 22

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders Note: Do not select the ‘Information only. No action is required from customer. ’ box. • This creates and sends a pro-forma invoice to Western Power. No action is taken on pro-forma invoices. 23

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders • • Select the Purchase Order lines you wish to invoice. You can select all Purchase Order lines to invoice, or only select some of the Purchase Order lines, by using the “Include” option. You are also able to part invoice a Purchase Order line if required as per example below: - 24

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders Revised quantity 25

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders When required fields and invoice lines have been added select ‘Next’, the following screen will appear: - 26

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders 27

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders • • • Review invoice and select ‘Submit’. The invoice is now sent directly to Western Power via Ariba. You are also able to print a copy of the invoice at this point. See below: - • • Select ‘Exit’ and you will be returned to a copy of the invoice just submitted. You are able to save a PDF copy at this point. See below: - 28

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Purchase Orders • Select ‘Done’ and you will be directed back to your Ariba Light Account home page where you will be able to track the status of the invoice via the ‘Invoices Pending Payment’ tab. Snapshot below of status’ you may see: - 29

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders Creating an Invoice for a Contract Service Order (CSO) • An invoice can be produced for a Contract Service Order by selecting ‘Create’ from your Ariba Light Account Home Screen as follows: - 30

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • Select ‘Contract Invoice’ and you will be directed to the below screen. Select Western Power and select ‘Next’. 31

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • The following screen will display. Select ‘Contract’ from the ‘select’ button as below. A list of available CSOs will display. Select the CSO you wish to invoice. 32

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders 33

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • When you have selected the appropriate Contract Service Order the following screen will display. • Fields with * are required to be populated. Once done select ‘Next’. Refer Slide 85 for invoice numbering format. 34

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • You will see the following screen where you may begin adding items to your invoice by selecting ‘Add Items’. 35

Section 4: Begin Transacting – Invoicing Creating Invoices – Contract Orders **It is an Australian Tax Office requirement that you attach a PDF copy of your company invoice at this point in the Ariba invoice creation process. ** 36

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders When you select ‘Add Items’ you will see the following screen where you are able to select the items you wish to add to invoice by selecting ‘Add Item’. 37

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • When you have finished selecting items select ‘Done’, you will be returned to your draft invoice. If necessary, you are then able to edit the items you have selected by checking boxes as highlighted and selecting ‘Change Items’. 38

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • The following screen will allow you amend quantities and values, once complete select done and you will be returned to your draft invoice. 39

Se ction 4 : Begin Tra nsa c ting – Invoic ing Creating Invoices – Contract Orders • • Select ‘Next’. Review invoice and select ‘Submit’. The invoice is now sent directly to Western Power via Ariba. You are also able to print a copy of the invoice at this point. See below: - 40

Invoice Notifications • • Se ction 4 : Begin Tra nsa c ting – Invoic ing You will receive notifications when invoices are approved or rejected in Ariba. If an invoice is rejected, the person rejecting the invoice will provide supporting comments. Please contact this person directly if follow-up is required in regards to the invoice rejection. 41

Additional Information

Additional Information Contents Slide 44 Slide 45 -46 Slide 47 Slide 48 -49 Slide 50 -54 Slide 55 Slide 56 -61 Slide 62 -68 Slide 69 -73 Slide 74 -76 Slide 77 Slide 78 Slide 79 Slide 80 -84 Slide 85 Slide 86 -87 Setting up ABN for Invoices Light Account Tiles Attaching Documents Resending Purchase Orders Purchase Order Status Purchase Order Previous Actions Resubmitting Rejected Invoices Creating a Credit Note Cancel an Invoice Manage Users New Users Online Help Bank Account Details Multiple Ariba Accounts Invoice Numbering Format Support Page 44 45 -46 47 48 -49 50 -54 55 56 -61 62 -68 69 -73 74 -76 77 78 79 80 -84 85 86 -87

Setting up ABN for Invoices Se ction 5 : Additiona l Info rmation – Ta x ID (ABN) D efau lt Setting up ABN for Invoices Default Tax Id (ABN) field for invoicing as follows: 1. Click Company Settings in the upper right corner of the Home page. 2. Select Company Profile from the pull-down menu. 3. Access the Business tab. 4. Update the Tax Id field. 5. Click Save. This will allow you to define a default ABN that will be automatically applied every time you create a new invoice. 44

Light Account Tiles Se ction 5 : Additiona l Info rmation – Light Ac count Tiles Light Account Tiles Recommend that you work with only the following tiles displayed in AN Light Account: • New Purchase Order Tile – Lists new Purchase Orders • Orders to Confirm – Lists new and changed Purchase Orders • Orders to Invoice – List changed, confirmed and partially invoiced Purchase Orders • Invoices Pending Payment – Lists the status of the invoice ie. sent, approved etc • Invoices Rejected – Lists invoice rejected by Western Power Please Note: Confirming a Purchase Order allows the transaction to logically move through AN tiles. Purchase Orders can be confirmed as follows: • Confirm Entire Order • Update Line Items • Reject Entire Order 45

Light Account Tiles Se ction 5 : Additiona l Info rmation – Light Ac count Tiles Please Note: Ariba Network will only display the last 50 orders/31 days of orders to invoice against. Suppliers will need to retain all PO emails until successfully invoiced. Retaining these emails will allow suppliers to create invoices when the volume of orders to invoice exceeds the 50 orders/31 days threshold. 46

Attaching Documents Se ction 5 : Additiona l Info rmation – Attach ing Do cuments Attaching Documents may be attached at the header level of Purchase Order Confirmations. Suppliers are unable to add attachments at the Purchase Order line at this stage. Please DO NOT attach documents at item level on Purchase Order Confirmations, any attachments at item level will not be received by Western Power. Documents may be attached at both the header and line level when creating an invoice from a Purchase Order that has been received. Documents may be attached at both the header and line level when creating a Contract Invoice. 47

Resending Purchase Orders Se ction 5 : Additiona l Info rmation – Resendin g Pur cha se Order s Resending Purchase Orders You are able to resend a copy of any purchase order that is visible in your Ariba Account home screen to the default email inbox as follows: 48

Resending Purchase Orders Se ction 5 : Additiona l Info rmation – Resendin g Pur cha se Order s Resending Purchase Orders As per above select ‘Send me a copy to take action’ a dialogue box will advise where the document will be sent. Select ‘Resend’. Contact the Purchase Order requestor when the Purchase Order is no longer visible in your Ariba Account home page who will be able to resend you a copy of the Purchase Order. 49

Purchase Order Status Se ction 5 : Additiona l Info rmation – Closed a nd Canc elled Purc hase Or der s Purchase Order Status Please Note: If a Purchase Order that has already been transmitted to AN is closed by Western Power no email notifications are sent to supplier. Once PO closed for invoicing/all actions AN will allow you to create an invoice however a rejection email is produced as below advising order is closed. Contact order requestor if required. 50

Purchase Order Status Se ction 5 : Additiona l Info rmation – Closed a nd Canc elled Purc hase Or der s Purchase Order Status If a Purchase Order that has already been transmitted to AN is cancelled by Western Power an email notification is sent to supplier, see example below: - 51

Purchase Order Status Se ction 5 : Additiona l Info rmation – Pur cha se Orde r Status Purchase Order Status The status and Version # of Purchase Orders you receive will change if modifications to Purchase Orders are required. See below: New Purchase Order 52

Purchase Order Status Se ction 5 : Additiona l Info rmation – Pur cha se Orde r Status Changed Purchase Order 53

Purchase Order Status Se ction 5 : Additiona l Info rmation – Pur cha se Orde r Status Please note that once a Purchase Order is amended and a ‘Changed’ Purchase Order is produced, the original Purchase Order document becomes obsolete and you are unable to generate transactions (order confirmations or invoices) from this obsolete document. You will need to locate the ‘Changed’ Purchase Order email that was sent or resend the Purchase Order from your Light Account Tiles. 54

Se ction 5 : Additiona l Info rmation – Purc hase Or der Pre vious Ac tions Purchase Order Previous Actions When opening previously (confirmed, invoiced etc) actioned Purchase Orders you will find history of previous actions taken in the right hand corner as per below. By hovering over related documents you are able to open and view. 55

Se ction 5 : Additiona l Info rmation – Rej ec te d Invoic es Resubmitting Rejected Invoices Invoice Rejections You are able to resubmit a rejected invoice once all issues are resolved. You will receive an email notifying you of rejection as below. You will also be able to view in Ariba Light in your ‘Invoices Rejected’ tab as below. 56

Se ction 5 : Additiona l Info rmation – Rej ec te d Invoic es Resubmitting Rejected Invoices • From the email you have received advising rejection, select ‘View Invoice’. You will be directed to the invoice you created in Ariba Light Account. 57

Se ction 5 : Additiona l Info rmation – Rej ec te d Invoic es Resubmitting Rejected Invoices • Select ‘Copy This Invoice’ or ‘Edit & Resubmit’. 58

Se ction 5 : Additiona l Info rmation – Rej ec te d Invoic es Resubmitting Rejected Invoices • You will then be taken to a copy of the existing invoice which may be amended and resubmitted. You will notice that Ariba Light Account advises that the ‘Invoice or Credit Memo # already exists’, you will need to add an ‘A’ to the end of invoice number before you resubmit. If additional resubmissions are required please then use ‘B’, ‘C’ etc. 59

Se ction 5 : Additiona l Info rmation – Rej ec te d Invoic es Resubmitting Rejected Invoices • Amend invoice number, make changes as required and select ‘Next’. 60

Se ction 5 : Additiona l Info rmation – Rej ec te d Invoic es Resubmitting Rejected Invoices • Review Invoice and select ’Submit’ 61

Creating A Credit Note Section 5: Additional Information – Credit Notes A credit note may be raised within your Ariba Account against an invoice that has been approved for payment by Western Power. This can be done via the ‘Invoice Submitted’ email or by resending a copy of the invoice to yourself. From the email submitted or resend email. Select ‘View Invoice’ as below: - 62

Creating A Credit Note Section 5: Additional Information – Credit Notes You will be directed to the Login Screen of your Ariba Light Account, Login. Select ‘Create Line-Item Credit Memo’ as per below: - 63

Creating A Credit Note Section 5: Additional Information – Credit Notes The entire original invoice will be replicated as a credit memo. You are able to raise a credit against the entire invoice or individual lines within the original invoice. Enter the ‘Credit Memo #’ as below: - 64

Creating A Credit Note Section 5: Additional Information – Credit Notes Add ‘Reason for Credit Memo’ and attach copy of Credit Note as per below: 65

Creating A Credit Note Section 5: Additional Information – Credit Notes All line items that have the ‘Include’ button in green will be credited. If you wish to exclude line items move the ‘Include’ button to the left which will make the button grey as per below, then select ‘Next’: - 66

Creating A Credit Note Section 5: Additional Information – Credit Notes Review credit memo details and select ‘Submit’ as per below: - 67

Creating A Credit Note Section 5: Additional Information – Credit Notes Once submitted you may print a copy of credit note or select exit to return to Ariba home page. You will be sent an email confirming the Credit Note has been sent to Western Power. 68

Cancel an Invoice Section 5: Additional Information – Cancel an Invoice An invoice may be cancelled within your Ariba Account prior to you being notified it has been approved for payment by Western Power. This can be done via the ‘Invoice Submitted’ email or by resending a copy of the invoice to yourself. From the email submitted or resend email select ‘View Invoice’ as below: 69

Cancel an Invoice Section 5: Additional Information – Cancel an Invoice You will be directed to the Login Screen of your Ariba Light Account, Login. Select ‘Cancel’ as per below: - 70

Cancel an Invoice Section 5: Additional Information – Cancel an Invoice Select ‘Yes’ as below: - You will be sent an email advising invoice cancellation has been sent. Cancellation then requires approval by Western Power Accounts Payable. 71

Cancel an Invoice Section 5: Additional Information – Cancel an Invoice You can access sent invoices from your ‘Invoice Pending Payment’ tile by selecting ‘Send me a copy to take action’ from your Select button as per below: - 72

Cancel an Invoice Section 5: Additional Information – Cancel an Invoice When selected you will see the following which will advise where the invoice will be sent to: - Follow the actions from slides 59 -61 to successfully cancel invoice. 73

Manage Users Se ction 5 : Additiona l Info rmation – Mana ge Users Manage Users You can update the email address of the destination Email where Purchase Orders will be sent. It is recommended to advise Western Power of email address changes to ensure our records remain current. Log in to your Ariba Light Account and select your User Name and select My Account: - 74

Manage Users Se ction 5 : Additiona l Info rmation – Mana ge Users Update email address and select ‘Save’. 75

Manage Users Se ction 5 : Additiona l Info rmation – Mana ge Users Manage Users Ariba allows you to create additional users that will have specific roles/access within your Ariba Light Account. The following will direct you to video instructions for creating additional role specific users https: //uex. ariba. com/auc/node/100348. 76

New Users Section 5: Additional Information – New Users If a new user has not received emails advising user name and temporary password. Your account administrator has the ability to reset the new user password which reinitiates the emails. Please follow the steps below: • Account Administrator Logs into Ariba Network • Click on Company Settings • Select Username in question • Click Edit • Click Reset Password An Ariba Account Password Reset Information email is sent to user. 77

Online Help Se ction 5 : Additiona l Info rmation – Online He lp Online Help Ariba Network Light Account has online help functionality which can be found at your Ariba Account Login Screen or Home Page as per below: - 78

Bank Account Details Section 5: Additional Information – Bank Account Details • Your Bank Account details for payments are contained in an internal Western Power System. Any amendments in your Ariba Account will not update Western Power’s internal records. • If your bank account details require amending please forward an email to the address below: - procurement. operations@westernpower. com. au • Documentation to support the request to amend bank account details will need to include one of the following: - Current Invoice - Company Letterhead signed by Director, Secretary or Accountant 79

Multiple Ariba Accounts Section 5: Additional Information – Multiple Ariba Accounts • If you have more than one Ariba Account, you can link these accounts to consolidate your company's account management tasks. • You can create a parent-child account hierarchy. For example, link one parent account to any number of child accounts. Creating an account hierarchy allows parent account administrators to manage settings for all accounts. After an account hierarchy is created, parent account administrators can log in and access child accounts with a single click. • You can link Ariba Full Accounts and Ariba Light Accounts together. Linking an Ariba Light Account to an Ariba Full Account together does not impact the account type ie. If an Ariba Light Account was created at registration it will remain an Ariba Light Account even when linked to an Ariba Full Account. 80

Multiple Ariba Accounts Section 5: Additional Information – Multiple Ariba Accounts Administrator to Login to Ariba Account and select their name as below: - 81

Multiple Ariba Accounts Section 5: Additional Information – Multiple Ariba Accounts Select ‘Link User IDs’ as below: - 82

Multiple Ariba Accounts Section 5: Additional Information – Multiple Ariba Accounts As per below you have two options to link Ariba Network Accounts. 83

Multiple Ariba Accounts Section 5: Additional Information – Multiple Ariba Accounts Approval Needed - Send a link request to another account. After the request is approved by the other account, the two accounts will be linked. An email will be sent to the administrator of account for approval. No Approval Needed - Enter the username and password of another account to which you want to link. An dialogue box will appear confirming your accounts have been linked as per below: - 84

Invoice Numbering Format Section 5: Additional Information – Multiple Ariba Accounts Invoice Numbering • • When creating an invoice in your Ariba Light Account, please ensure that the invoice number you enter matches exactly to that of the internal copy of your invoice that you are required to attach. For example if your invoice number is 0000 TA 17235/Y* this is exactly how it should be loaded in your Ariba Account. 1. Do not load as TA 17235/Y* 2. Do not load as TA 17235/Y 3. Do not load as INVTA 7235 Y 4. Do not load as 00000 TA 17235/Y* (Albany) 5. Do not load as 0000 TA 17235/Y* REV 1 Western Power will reject invoices where the invoice number loaded does not match that of the internal invoice attachment. The only exception is when resubmitting a ‘Rejected’ Invoice, please see slides 55 -60. 85

Support Se ction 5 : Additiona l Info rmation – Online He lp Support Select the “Support” option in the bottom right of the screen. 86

Support Se ction 5 : Additiona l Info rmation – Wester n Power Suppor t Additional support for the process can be provided by Western Power. Email: ariba. specialist@westernpower. com. au Invoice Payment Queries Email: am. accountspayable@westernpower. com. au Uncontrolled Document 06/12/18 87

Head office 363 Wellington Street Perth, WA 6000 westernpower. com. au