Are you taking full advantage of your Unified

Are you taking full advantage of your Unified Communications? Modernize with the latest releases of Cisco Unified Communications Manager September 2017

Are These Top of Mind? Business Considerations • • Getting even more productivity from your teams, while reducing costs Responding quickly to change via an agile, learning workplace Easily engaging your remote workers, partners and customers Staying competitive by leveraging the latest technology © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential IT Considerations • • Optimizing on-premises investments with cloud applications and benefits Reducing operating costs and administrative burden Ensuring security in your Unified Communications deployment Supporting employee BYOx and mobility trends

Cisco Collaboration Evolution Provide a platform for building custom solutions Digitize Your Business Deliver the best of both worlds Accelerate Unify communication foundation Enhance productivity with cost reduction Create ubiquitous appeal to ensure adoption Innovation with Hybrid Enable Converge Voice, Video, & Data Simplify Simple & Seamless Experiences Collaboration Infrastructure PAST © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential FUTURE Agility

Cisco Collaboration Strategy Experience Centric © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cloud Connected Value Extended

Cisco Positioned a Leader for the 10 th Year in a Row in Gartner’s 2017 Magic Quadrant for Unified Communications Cisco positioned highest on “ability to execute” and furthest on “completeness of vision” axis Leaders have a full UC offering and strong market presence, and can demonstrate success in the field. They have a strong presence in related markets to help them expand their UC footprint. These vendors and their channel partners have experience of delivering UC to a broad range of enterprise types and to most geographic regions. Gartner Magic Quadrant for Unified Communications by Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, July 2017. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Highest Scores In All Uses Cases Gartner UC Critical Capabilities Report Full UC with Strong Telephony Full UC with Strong Collaboration Ability to Offer Hybrid Solutions Integration to Contact Center Solutions Full UC for Midsize Organizations Gartner: Critical Capabilities for Unified Communications Mike Fasciani, Megan Marek Fernandez, Steve Blood, Rafael A Benitez, July 2017 This graphic was created from data published in a larger research document by Gartner, Inc. and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

How can Cisco Unified Communications Manager Help Your Business? © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Comprehensive UC and mobility capabilities Trusted security and compliance Cisco Unified Communications Manager Scalable, reliable and efficient to operate Seamlessly integrated HD audio, video and web meetings Key Benefits + © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Flexible premises, cloud and hybrid consumption

Get innovative and delightful user experiences Form the pocket to the boardroom Any room Cisco Spark Room Kit Plus Cisco Spark Room Kit SX Series Cisco Spark Room 55 MX Series Any desktop 7800 Series IP phones 8800 Series IP phones DX Series Cisco Spark™ Cisco Web. Ex® Any pocket Cisco Jabber® Mobile © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential PC/Mac Tablet

Mobility Address mobile worker needs • Powerful mobile apps • Jabber for IM, voice and video communications • Web. Ex for web conferencing • Spark for team workspace and collaboration • Employee BYOx support • PC, Mac, Mobile i. OS and Android device support • Easy access • VPNless endpoints for easy remote worker onboarding • Enhanced experiences • Intelligent Proximity for integrated calling, content viewing and content sharing • Apple+Cisco Integrating Voice and Collaboration in i. OS 10 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Enterprise Voice Integration with Apple Take your desk phone with you Cisco Spark Hybrid Deployment • Intuitive - use the i. OS native dialer for calls • Convenient – consolidated contacts view, call history, and favorites • Control - call waiting allows user to screen and prioritize calls • Multi-functional - extends hands free using Siri, Bluetooth and mobile accessories © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential • Users never miss a call • Reliable, high-quality calling with reduced costs • Improved compliance for calls through the corporate PBX • Accelerated user onboarding Cisco i. Phone Collaboration Cloud PBX Desk Phone Telco Switch Requires CUCM 10. 5. 2+

Security and Compliance Protect your communications with the latest IP Phones and UC Manager releases Stronger Security • Latest cryptography • Strongest authentication • Secure infrastructure Simple & Secure Deployments • Single Sign-On • Secure auto-registration & provisioning • Enhanced certificate management Compliance & Standards • • © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Federal Information Processing Standard 140 -2 Commercial Solutions for Classified Systems (CSf. C/CC) Do. D Unified Capabilities Approved Products List (IA / IO) Federal Risk and Authorization Management Program*

Lower TCO Operating Expense Savings for IT Reduced Operating Expenses • Virtualization for smaller server footprint and reduced data center costs • Improved scalability and performance • Less VPN Concentrator requirements with Collab Edge architecture • SIP Trunking for even lower TCO over Switched Services Trunk Services Easier Administration • Simplify your upgrade with Prime Collaboration Deployment (PCD) • Provision, monitor, manage, and troubleshoot through Prime Collaboration • Reduce time to deploy endpoints with Self Provisioning or Migration. FX Fewer Help Desk Calls • Intuitive user experiences, easy to schedule and join meetings • Fewer password reset requests as a result of Single Sign On (SSO) • User self-service through Cisco UCM self-care portal • VPN-less endpoints for simple remote worker set-up © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Integrated Meeting Experiences Easy-to-Use with the Richest Experience Part of a Complete Collaboration Experience • Web, audio, video, IM/Presence and content sharing • High fidelity audio with high definition, Speaker. Track and Presenter. Track video • Team workspaces and collaboration Ease of Use • Simple and intuitive user interfaces • Easy to schedule, easy to meet • Accessibility from any device Seamless Integrations • Calendaring, Directory, and API integrations • Interoperability with 3 rd Party endpoints • Recording & playback capabilities © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Cisco Collaboration Architecture Flexible Deployment Models. Tight integration with existing investments Cisco Spark Flex Plan Hybrid Services Cisco Spark / Web. Ex Hosted Collaboration Solution Unified Communications Manager / Business Edition Cisco APIs, SDKs, Integrations Calling © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Meeting Messaging Care

Cisco Spark Flex Plan Flexible UC deployment options. One subscription. Meetings Cisco Spark™ Meetings Calling Cisco Web. Ex® OR OR AND OR Cisco Spark Calling Cisco HCS* Cisco Unified Communications Manager* Cisco® Meeting Server INCLUDES Cisco Spark Messaging OR / Cisco Jabber IM&P (HCS/UCM) +Leverage Cisco Spark Hybrid Services to enable seamless team collaboration experiences © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

cloud-connected magical experiences connecting people, teams, spaces and workflows through Cisco Spark © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Cisco Spark Hybrid Calling Seamless Calling and Collaboration Call Service Aware and Connect Instant Desktop Sharing Enhance calls with easy content sharing by clicking a single button to share your screen. Mobile Calling Unified Call History Make and receive calls in Spark. Click-to-call from device contacts or company directory. Common contacts & call history. Desk phone & Jabber call history is made available across the Cisco Spark service © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Calendar and Directory Services Simple Meeting Scheduling Easily Connect with Coworkers Connects to Microsoft Exchange to easily schedule and join meetings. Add @webex to schedule or @spark to create a room Call, schedule a meeting or add people to Spark rooms using company directory

What’s New in Cisco Unified Communications Manager 12. 0? © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Key Themes Benefits Enhanced mobile experiences Prepared for future i. OS releases; Deliver better user experience Security and compliance TLS support helps customers prepare for PCI compliance audits IPv 6 support Reduces IPv 4 address exhaustion Smart licensing Better visibility of licensing for compliance and planning © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Enhanced mobile experience with Unified CM 12. 0 and Jabber 11. 9 • • Upgrade Before June 2018 Push Notification OAuth Offline Login Fast Login Improved Login flow Enhanced Authentication Better Reliability Optimized for Mobile © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

APNS Apple Push Notification Service for voice and video calling New Apple Push-Kit method for incoming call notifications i. OS devices Deliver a better mobile user experience • More reliable, better battery life Be prepared - upgrade your UC environment • UC Manager 12. 0 / 11. 5 (1) SU 3 • Expressway 8. 10 Upgrade before • Jabber for i. OS 11. 9 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential June 2018

Enhanced Security and Compliance TLS 1. 0 / 1. 1 TLS 1. 2 Be ready for your PCI compliance audits Payment Card Industry Data Security Standards (PCI DSS) mandate: Secure TLS (not SSL or early TLS) deployed no later than June 30, 2018 CSR 12: Control minimum allowed TLS version across key UC Interfaces © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Organizations standardizing on IPv 6. Important for initiatives like Io. T Free-up thousands of IPv 4 addresses Enterprises and Service Providers running out of IPv 4 addresses CSR 12. 0 Supports deployments of IPv 6 -only phones (78 xx/88 xx) © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Smart Licensing for Unified Communications Cisco Smart Software Licensing (CSSM) Better visibility for planning and compliance Simplified administration process Cloud repository for viewing purchased licenses and utilization What do I have? What am I using? Replaces Prime License Manager (PLM). Easy registration. No PAK. Start planning your migration to Smart licensing now © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Additional Unified Communications Manager 12. 0 Feature Enhancements Instant Messaging and Presence Server Extension Mobility Login • • Primary Direct Number Self-service ID / PIN Device Last Seen Report • • Locate devices Recover unused licenses © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential • Simplified user and admin experiences Centralized IM&P architecture • Database cleanup utility Cisco Spark Hybrid Services Enhancements • • More efficient call routing Better resource utilization

Don’t Get Left Behind © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Does this describe you? Software Hardware Devices System release 9. 0 or earlier? Have legacy MCS servers? Endpoints are End of Life? © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Communications Manager End-of-Life Dates Version End-of-Sale Date Last Date of Support 4. 3* January 25, 2011 January 13, 2014 5. 1 February 13, 2009 February 29, 2012 6. 0 May 2, 2009 May 1, 2012 7. 0 April 12, 2010 April 11, 2013 7. 1 June 22, 2012 June 30, 2015 8. 0 April 25, 2011 October 31, 2014 8. 5/8. 6 July 26, 2014 July 31, 2017 9. x December 29, 2015 December 31, 2018 Source: www. cisco. com/c/en/us/products/unified-communications-manager-callmanager/eos-eol-notice-listing. html *Final Windows version © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Summary: Cisco Unified CM Key Feature Matrix 4 -7. x 8. 0. x 8. 5/8. 6 9. 1(2) 10. 5 11. 0 11. 5 12. 0 Virtualization X BYOD (Jabber for Voice/Video/IM&P) X X Video (Unified Voice/Video Call Control) X X X Mobility (SNR for Voice and Video) X X X B 2 B (SIP URI-Dialing and Expressway) X X X Collaboration Edge X X X Prime Collaboration (Deployment + Standard) X X Self Provisioning and Self Care X X Video Enabled Contact Center (CVP, GW Recording) X X Single Sign-On X X Cisco Spark Hybrid Call Service X X Video on Hold X X X VPN-Less Support for DX/78/8800 Series (CSR 11. 0) X X X Enhanced Lync 2013 Interop (CSR 11. 0) X X X Jabber Apple-Push Notification Support (CSR 12. 0) X X X IPv 6 Endpoint Support X X X X Enhanced Security & PCI Compliance (Secure TLS) X X X X Smart Licensing X X X X Features © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

How Do I Modernize? Migration Tools & Services © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Collab Upgrade Scanner Quickly Plan for your Upgrade! Includes VCS to UCM and UC Endpoint Assessment Readiness Assessment • Evaluates CUCM environment • Recommends corrective action needed before upgrade • Provides key upgrade data such as License Counts • Generates upgrade procedures specific to scenario for ble ® a l i ft a Av roso s™ c i w M do n Wi * Support for CUCM 10. x and 11. x today, with CUCM 12. x coming soon © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Download site: http: //Collab. Upgrade. cisco. com

Prime Collaboration Deployment • Virtual Appliance included since UCM 10. 0 • Direct Migration Support from UCM versions to UCM 10. x - 12. x (From 6. 1(5), 7. 1(3/5), 8. 0(1 -3), 8. 5(1), 8. 6(1 -2), 9. X, 10. X, 11. x, 12. x) • Cluster-wide Scheduling or Orchestrating Features. Simplifies your upgrade process! • Upgrades, Reboots or Switch Version, IP and/or hostname changes* • Various Tasks Support for CUP, IM&P, UCCX, Unity Connection* © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential *See Administration Guide for versions & tasks supported.

Why Use Cisco Advanced Services for Your Collaboration Upgrade Drives High Success with Low Risk • • AS methodology greatly reduces surprises and risks AS engineering expertise ensures proper design and deployment results AS efficiencies accelerate project completion AS knowledge transfer enables Partner or Customer to continue the work Proven Delivery of Services • AS has completed complex collaboration and UC upgrades for Fortune 100 accounts • AS experience with the latest versions for collaboration deployment upgrades • AS expertise and experience integrating Cisco collaboration into many diverse Customer environments and platforms Delivers on Business Outcomes • • Successful project outcome and delivery Confidence on having best practices deployment for growth Ability to immediately leverage new/additional collaborative technologies Adoption of solution accelerates ROI © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential