Are games an interesting way to teach continuous

Are games an interesting way to teach continuous improvement? Julie Charron-Latour, B. Ing. , M. Sc. Ph. D Candidate at Polytechnique Montreal CEO Bambou Space

Do you like to play games? If you don’t like playing games…

The importance of the play element of culture and society. “The magic circle”

“Games are the most elevated form of investigation. ”

Session Plan • • • When and how can we use games? Why in Continuous Improvement ? WASTE : a game to train and identify waste MEETUP : a game to support CI meetings Results and Conclusions Are games an interesting way to teach CI? 5

Why Games? • 67 % of North American households play video games • 34 year’s old is the average of video games players • 48% of gamers are women. Are games an interesting way to teach CI? 6

GAME DESIGN

Why So Serious? • “[…]Active learner involvement through exploration, experimentation, competition and co-operation. They support learning because of increased visualization and challenged creativity. ” (Riedel & Hauge, 2011) Are games an interesting way to teach CI? 10

When and How Can We Use Games? • Simulation (Bardurdeen & al. , 2009) – Ex. Kaizen simulation • Training session – Ex. Identify waste opportunities • In the day-to-day activities – Ex. To support meetings Are games an interesting way to teach CI? 11

Training session • SKYBOARD : Airport. Collaborative Design Making • Support continuous performance improvement and learning • Enhance communication, collaboration and decisionmaking (Corrigan & al, 2015) Are games an interesting way to teach CI? 12

Day-to-day activities • Gamification IT solutions – Kare. Lab – Badgeville • How to create meaningful one? – Autonomy – Mastery – Purpose Are games an interesting way to teach CI? 13

WHY IN CONTINUOUS IMPROVEMENT ? Are games an interesting way to teach CI? 14

Capability of Continuous Improvement • “CI is an ongoing activity aimed at raising the level of organization-wide performance through focused incremental changes in processes” • Key elements that mostly affected CI – Teamwork for problem-solving – Strategic Alignment • Not a key element : – Goals management systems (extrinsic motivation) Are games an interesting way to teach CI? 15

More than ever • Long-lasting performance is difficult • In industries, major quality problems – Ex. 70 millions Takata airbags (Toyota, Fiat, Chrysler) were recalled • In healthcare too. – The province of Quebec reported more than 400, 000 incidents in 2015 -2016 – Number of deaths associated these events increased by 15% Are games an interesting way to teach CI? 16

Critics of Lean Games • They focus more on hard skills than continuous problem resolution • They are not rooted to the environment reality • Time is mostly spent on learning the game rules instead of playing and learning new concepts. (Badurdeen & al. , 2009) Are games an interesting way to teach CI? 17

WASTE Game : TRAIN YOUR EMPLOYEES AT IDENTIFYING WASTE IN THEIR ENVIRONMENT Are games an interesting way to teach CI? 18

Context • Employees are organizations most PRECIOUS resources. • They are the FIRST in contact with the products or the clients. • Significant impact on productivity – Reduce turnover – Increase sales – Increase exploitation benefits Are games an interesting way to teach CI? ® 19

How to engage in CI ? • Waste identification is a fundamental element to engage front-line employees Are games an interesting way to teach CI? 20

Structure learning phases • Knowledge: train employees on different types of waste • Comprehension: train employees on problemsolving aptitudes • Application: make them search for waste in their real environment Bloom’s Taxonomy Are games an interesting way to teach CI? 21

WASTE GAME Are games an interesting way to teach CI? 22

Results • 1 h session, 60 participants • We tested 2 types of opportunities (Violent/Nonviolent) – Violent communication has a significant negative impact on identification of opportunities – Further research to see the impact on identification of situation Are games an interesting way to teach CI? 23

Meet. UP Game : SUPPORT C. I. MEETINGS Are games an interesting way to teach CI? 24

Problematics • Employees considered meetings as a poor and not an optimal use of time • Meeting organizers fail to apply fundamental meeting design practices • Anderson & Kodate (2015) identified significant weaknesses at various levels in the learning process in patient safety incident meeting teams. Are games an interesting way to teach CI? 25

Best Meetings Practices • • Strategic Alignment Describe the situation (4 W) Evaluate Predict Formulate Alternatives Negotiate Decide Are games an interesting way to teach CI? 26

Collective Intelligence • “Determine whether the collective intelligence of the group as a whole has predictive power above and beyond what can be explained by knowing the abilities of the individual group members” (Woolley & al, 2010) • Evidence for the existence of a collective intelligence – Average of social sensitivity of group members – The number of speaking turns Are games an interesting way to teach CI? 27

Meet. UP Game Meeting Steps Meeting Characters Meeting Actions Are games an interesting way to teach CI? 28

Conclusions • Building a CI culture requires – Strategic Alignment (Top-Down) – Teamwork problem-solving (Bottom-Up) • Two ways Communication Channels • Meaningful games are a promising way to train and support employees into CI Are games an interesting way to teach CI? 29

Questions ? Are games an interesting way to teach CI? 30

About us We develop, integrate and support Bottom-Up Solution® in several types of organizations including hospitals. Polytechnique Montreal research group in industrial engineering directed by Pr. Samuel Bassetto. Are games an interesting way to teach CI? 31