ARDEN MEDICAL CENTRE PATIENT SATISFACTION 2016 SURGERY VISITS

  • Slides: 24
Download presentation
ARDEN MEDICAL CENTRE PATIENT SATISFACTION 2016

ARDEN MEDICAL CENTRE PATIENT SATISFACTION 2016

SURGERY VISITS 44%

SURGERY VISITS 44%

BOOKING APPOINTMENTS 72% 55% 66% 58%

BOOKING APPOINTMENTS 72% 55% 66% 58%

BOOKING APPOINTMENTS

BOOKING APPOINTMENTS

TELEPHONE ACCESS

TELEPHONE ACCESS

RECEPTIONISTS

RECEPTIONISTS

BOOKING CONVENIENCE

BOOKING CONVENIENCE

CONSULTATIONS 35% 33% 32% 31% 63% 64% 21% 57% 33% 75%

CONSULTATIONS 35% 33% 32% 31% 63% 64% 21% 57% 33% 75%

WAITING TIME

WAITING TIME

I WAS GIVEN ENOUGH TIME

I WAS GIVEN ENOUGH TIME

I FELT LISTENED TO

I FELT LISTENED TO

MY TREATMENT AND TESTS WERE EXPLAINED TO ME

MY TREATMENT AND TESTS WERE EXPLAINED TO ME

INVOLVED IN DECISIONS

INVOLVED IN DECISIONS

OVERALL MY EXPERIENCE AT AMC HAS BEEN POSITIVE

OVERALL MY EXPERIENCE AT AMC HAS BEEN POSITIVE

TEXT MESSAGING 44% 56%

TEXT MESSAGING 44% 56%

TEXT MESSAGING 29% 71%

TEXT MESSAGING 29% 71%

TEXT MESSAGING 33% 67%

TEXT MESSAGING 33% 67%

VERBATIM COMMENTS • I have been with the surgery since 1990 & have been

VERBATIM COMMENTS • I have been with the surgery since 1990 & have been & still are delighted at all times. Thank you so much • I think antibiotics should be carefully monitored • I work in Birmingham so find it hard sometimes to pre-book late appointments. Often am told to call on day. • Excellent service • Very helpful and friendly • Had no problems with appointments, always helpful. • Don't change anything! • Very good service • We moved from another surgery - to receive better service and we have! • I do not use a computer or smart phone • Should open Wed pm - why do you close!

VERBATIM COMMENTS • Improve, review your letter, they cost money to send are sent

VERBATIM COMMENTS • Improve, review your letter, they cost money to send are sent unnecessarily. I have been to my appointment, but still get letters to go! Waste of money to send. • Brilliant service - thank you • Brilliant service • Thanks for the service you all provide • I find my experience here (compared to others I hear about from other GP practices extremely positive. Thank you! • I find the whole experience very helpful. The best surgery and doctors! • We really appreciate all support given to us • Great surgery staff • Great service

VERBATIM COMMENTS • I am extremely impressed with all aspects of Arden Medical Centre

VERBATIM COMMENTS • I am extremely impressed with all aspects of Arden Medical Centre Waiting time at surgery can sometimes be horrendous, however having been the cause of others having to wait, I know it is unavoidable at times. If patients are made to wait it is usually because someone else is having a terrible time! • Maybe health promotional talks • Very satisfied with everything • Happy • More weekend / evening hours • 6 day a week surgery including Weds pm • So far I have had good care from the practice. Can't think of anything more you can d • I feel very lucky to be a patient at this surgery. Press & friends confirm this!

DEMOGRAPHICS 58% 42%

DEMOGRAPHICS 58% 42%

DEMOGRAPHICS 94%

DEMOGRAPHICS 94%

DEMOGRAPHICS 13% 24% 23% 41%

DEMOGRAPHICS 13% 24% 23% 41%

DEMOGRAPHICS 30% 66%

DEMOGRAPHICS 30% 66%

ARDEN MEDICAL CENTRE PATIENT SATISFACTION 2016 SURGERY VISITSARDEN MEDICAL CENTRE PATIENT SATISFACTION 2016 SURGERY VISITS
Arden Medical Centre Patient Satisfaction Questionnaire 2015 IArden Medical Centre Patient Satisfaction Questionnaire 2015 I
Arden Medical Centre Patient Satisfaction 2017 Questionnaire ResponsesArden Medical Centre Patient Satisfaction 2017 Questionnaire Responses
Arden Medical Centre Patient Satisfaction Questionnaire 2015 IArden Medical Centre Patient Satisfaction Questionnaire 2015 I
Sumrio 1 Arden Syntax 2 Arden Syntax naSumrio 1 Arden Syntax 2 Arden Syntax na
Arden Objects Proposal Arden SIG Meeting Jan 14Arden Objects Proposal Arden SIG Meeting Jan 14
ARDEN ELEMENTARY SCHOOL ESCUELA ELEMENTAL ARDEN Staggered StartARDEN ELEMENTARY SCHOOL ESCUELA ELEMENTAL ARDEN Staggered Start
Satisfaction and Loyalty Customer Satisfaction versus Loyalty SatisfactionSatisfaction and Loyalty Customer Satisfaction versus Loyalty Satisfaction
CATOR MEDICAL CENTRE PATIENT SATISFACTION SURVEY 2019 CATORCATOR MEDICAL CENTRE PATIENT SATISFACTION SURVEY 2019 CATOR
Patient 1 Patient 3 Patient 5 Patient 6Patient 1 Patient 3 Patient 5 Patient 6
Client Satisfaction Customer Experience OccupantTenant Satisfaction Patient ExperienceClient Satisfaction Customer Experience OccupantTenant Satisfaction Patient Experience
Patient Compliance With Medical Advice Patient compliance patientPatient Compliance With Medical Advice Patient compliance patient
Gainford Surgery Patient satisfaction surveys GP Survey forGainford Surgery Patient satisfaction surveys GP Survey for
Site Visits Planned Site Visits n Ideas forSite Visits Planned Site Visits n Ideas for
Site Visits Interviews and observations Site visits WhatSite Visits Interviews and observations Site visits What
Study Visits Institutional Visits ICM Porto Roundtable DiscussionStudy Visits Institutional Visits ICM Porto Roundtable Discussion
Visits to DELPHILHCb Ph Charpentier 181104 DELPHI visitsVisits to DELPHILHCb Ph Charpentier 181104 DELPHI visits
NATIONAL MEDIA VISITS Visits for print radio agencyNATIONAL MEDIA VISITS Visits for print radio agency
Study visits to Nordic countries 1 Study visitsStudy visits to Nordic countries 1 Study visits
Coding OB Visits Objectives Accurately code Prenatal VisitsCoding OB Visits Objectives Accurately code Prenatal Visits
No of Visits Noin Previous of Visits inNo of Visits Noin Previous of Visits in
ALTERNATIVE VISITS PROVIDER DIABETES MANAGEMENT GROUP VISITS HEPALTERNATIVE VISITS PROVIDER DIABETES MANAGEMENT GROUP VISITS HEP
Patient Blood Management Blood Loss Surgery Cardiac surgeryPatient Blood Management Blood Loss Surgery Cardiac surgery