Approach Infrastructure Maturity Roadmap to Real Time Infrastructure

Approach

Infrastructure Maturity Roadmap to Real Time Infrastructure (RTI) 2 1/26/2022 *

A Phased Approach Needs analysis helps identify requirements, priorities & solutions 3 1/26/2022 *

A Phased Approach Needs analysis helps identify requirements, priorities & solutions 4 1/26/2022 *

Case Study

Making it work! > Global Command Center (GCC) - CA Global Command Center is the Information Technology division supporting the corporation and over 18, 000 users worldwide in over 150 offices. 6 § PCs supported: 27, 000+ § Network Devices: 40, 000+ § Production Servers: 1, 300+ § Data Centers: 5 1/26/2022 * – Data Center locations: Islandia, NY: Lisle, IL. : Ditton Park, UK: Sydney, Australia: Hyderabad, India – Mainframes: 4 IBM, 20+ LPARs, 15 k MIPs – Voice/Data Circuits: 1, 500+ – Phone Systems: 150+ – Routers: 300+ – Switches: 465+ – Array Storage: 400 TB

GIS Command Center 7 1/26/2022 *

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ROI Productivity > Increase IT productivity by $49, 000 per 100 users > Increase end user productivity by $173, 000 per 100 users > 15 staff per shift reduced to 2 Stability / Efficiency > Reduce server downtime incidents by 75% > 99. 5% uptime for CA. COM > 99% of events filtered or fixed automatically (1. 8 million events per month processed) > 25% of events automatically corrected within 5 minutes Cost Savings > Reduce cost of downtime related to systems by 80% > Reduce cost associated with service desk calls and application downtime by 90% > 30% reduction in total service desk cost > VOIP implementation saved $1. 5 M annually 10 1/26/2022 * Global Information Services Annual Report 2007

Benefits > Increase end-to-end service visibility & availability > Reduce downtime > Reduce Mean-time-to-repair > Reduce cost associated with § § Learning Deployment Management Service Desk Calls > Increase customer satisfaction > Increase focus on Strategic, Business aligned initiatives 11 1/26/2022 *

Questions