APPLICATION Provisioning Management made EASY EASY to Manage

APPLICATION Provisioning & Management made EASY • EASY to Manage • EASY to Market

Table of Contents n abridean: The Company n Provisioning & Management Challenges n abridean’s Value Proposition n abridean. Provisor Management Platform n abridean Solution Sets n abridean Support Program n Partners

abridean: The Company n The category leader in Application Provisioning and Management Platforms § n abridean. Provisor 1. 0 released in Fall of 2000 § § n Established customer base of SPs – first customer deployed in 2000 Partnering with industry leaders § n abridean. Provisor 1. 0 was first commercially available provisioning solution for Exchange 2000 Current version of abridean. Provisor is 2. 5 Focusing on Service Providers (SPs) § n Strong commitment to MS & E 2 K Citrix, HP, Lucent, Microsoft Industry-recognized product § Chosen by ASPNews as one of the world’s Top 30 Enablers § Microsoft “Best Use of XML” finalist § ASPire “Delivery and Enablement” finalist

Why abridean? n Product architecture § § Team § n Experienced & committed Customer Focus § n Robust; flexible; easy to use, customize, extend, deploy Responsive and dedicated account management Business Strategy § Focused product growth; direction mapped by market § Build – Prove - Scale

Provisioning & Management Challenges n Ongoing cost and complexity of technical and operational support n Need for predictable and repeatable transactions n Tiered software license management n Extensibility to meet all provisioning needs n Integration with other data center systems n Servicing channel re-sellers n Service bundling

abridean Value Proposition Reducing costs and driving efficiencies n Maximize efficiencies § § n Delegated administration § § n Multiple administrative roles with appropriate views and controls In-depth resource management of application resources Easy to Extend § § n Complete automation of provisioning events Predictable and repeatable transactions XML ubiquity Easily integrates with other OSS products Simplified implementation & deployment § § Deployment Ready - Time to deploy measured in hours; every version No need for expensive, long, repetitive system integration

abridean Value Proposition Increasing revenue opportunities n Wallet share § § § n abridean Provision Anything Framework § § § n abridean has always been focused on driving end-customer adoption Delegated admin drives adoption & increases customer loyalty abridean. Suite – a collection of Application Agents that enable Service Providers to provision a wide range of enterprise applications Single platform from which to provision multiple applications Easily add provisioning for applications Easily integrates to end-customers unique UIs Fully exploit provisioning opportunities § § Granular tiered software license management Service Packaging/Bundling Support

abridean Value Proposition Focusing on our Customer’s business and success n Customer driven product strategy and product development § § n Alternative licensing models § § § n Full access to product management team Input into product roadmap and requirements building Three models per user; per release; software-as-a-service Will supply volume discounts Will support tiered licensing Service and Support § § § 24/7 support with service level guarantees Highly skilled field engineering team Dedicated account management

Multiple Users + Multiple Apps + Multi-tiered Licensing + Multiple Devices = Complexity Customers Co. 1 – 2, 000 users Applications Marketing Sales Finance Co. 2 – 50 users Co. 3 – 300, 000 users Subsidiary A Subsidiary B Subsidiary C Co. 4 – 8, 000 users Marketing Sales Production Marketing Sales Finance Company 250 – 25, 000 users App # 50 Devices

Automated Provisioning + Compelling Offerings + Usage Metering + Reduced Costs = Simplicity & Efficiency Applications Customers Co. 1 – 2, 000 users Marketing Sales Finance Co. 2 – 50 users Marketing Sales Production Co. 3 – 300, 000 users Subsidiary A Subsidiary B Subsidiary C Co. 4 – 8, 000 users Marketing Sales Finance P R O V I S O R Company 250 – 25, 000 users App # 50 Devices

abridean. Provisor Overview abridean's package of software and services is designed to give Service Providers the provisioning power and control they need to manage and grow their business.

abridean. Provisor: Key Characteristics n Application Provisioning and Management Platform n Enables Service Providers to administer and manage all enterprise applications n Tremendous operational efficiencies n Provides connectors to other essential elements of the Service Provider’s infrastructure § n Billing, SLA Management, Customer Care, etc. Customizable and extensible XML-based § Ability to Provision Anything in the data center n Provisor’s XML-base and “pluggable” Java UI design makes adding applications easy n Built in script agent provides simple method to initiate programs

Why Provisor for Exchange 2000? n Experience § n Features § n No other provisioning product offers as much granularity for Exchange 2000 management Ease of Use § § n abridean originated out of the box Exchange provisioning Intuitive user interface Completely wizard based approach with workflow controls Speed to Market § Provisor is ready to use and can be deployed in under one day

Provisor & Multiple Applications Provisor Supports n Multiple Desktop Applications § Provided through support of Citrix n Multiple Enterprise Applications n New Versions § n abridean works closely with leading software vendors, such as Microsoft, on new product and feature development Specialized Applications § Easy integration makes centralized provisioning management of custom applications feasible

Market Ready Solution Sets n Manage the key elements of a Service Provider’s service management infrastructure to ensure interoperability between all systems and software § n Flexibility is key § n i. e. desktop, OSS, billing, network management, etc. The Service Provider has the option to use the vendor of their choice for each data center component Existing solution set currently available: abridean (application provisioning & management), Metra. Tech (billing) and Digital Fuel (SLA management)

Support Program n Materials § § § § n Sales Collateral Implementation Guide Deployment Guide Best Practices White papers Training materials Acceptance Test Plans Technical Support Desk § § Standard Support 8 x 5 Optional Select Support 24/7

abridean Partners

abridean Account Contacts n North America § § n Sharon Davis Toll Free: 877. 520. 8061 Sales outside North America § § Allan Mc. Naughton Toll Free: 902. 442. 5075

APPLICATION Provisioning & Management made EASY • EASY to Manage • EASY to Market