APNIC New ISP Request Parser ISP Request Web
APNIC New ISP Request Parser & ISP Request Web Form APRICOT 2001, Kuala Lumpur George Kuo ASIA PACIFIC NETWORK INFORMATION CENTRE
Overview w Parser & validator for APNIC-065 w Why parse requests? w Parser & its features w ISP request work flow w Demonstration of the parser ASIA PACIFIC NETWORK INFORMATION CENTRE
ISP Address Request Parser w Software application checking syntactic and semantic errors w Format required by APNIC-065 w Database validation (cust-network) w Supports both e-mail and web interfaces w Same validation applies ASIA PACIFIC NETWORK INFORMATION CENTRE
Why Parse? w Improve the quality of the request w No syntactical errors w Accurate assignment registration w Efficient w Fast real time response w Save member and hostmaster time spent on clarifying errors ASIA PACIFIC NETWORK INFORMATION CENTRE
ISP Address Request Parser Features w Real time feedback on errors w Syntactical -all fields infrastructure: 202. 12. 32. 0 255. 0 YES 254 70/150/180 Admin workstations network-plan: 0. 0 255. 0 PART 254 120/180/240 XX POP dial-up customers network-plan: 0. 0. 1. 0 255. 224 YES 30 12/20/26 Name based web hosting network-plan: 0. 0. 32. 0 255. 240 YES 14 8/12/14 Technical support workstations w Database -all assignments cust-network: APNIC-AP-JP-TKY 202. 12. 28. 0 255. 0 75/150/180 2/3/4 19990209 w Feedback on usage rate w Warning if utilisation is less than 80% ASIA PACIFIC NETWORK INFORMATION CENTRE
Existing ISP Request Work Flow Member completes APNIC-065 Submits form APNIC evaluates after two working days Errors Feedback on syntactical and semantical errors ASIA PACIFIC NETWORK INFORMATION CENTRE Ok APNIC approves request
New ISP Request Work Flow Feedback on syntactical and semantical errors Errors Submits form Member completes APNIC-065 Parser checks the request & give real time feedback on syntactical and semantical errors Ok Questions answered APNIC evaluates after two working days Questions ASIA PACIFIC NETWORK INFORMATION CENTRE Ok APNIC approves request
Overview w Why new web form? w New ISP address request web form & features w Benefits of using the form w Demonstration of the web form w Parser & web form implementation w Questions or comments ASIA PACIFIC NETWORK INFORMATION CENTRE
New Address Request Web Form w Replace existing ISP address web form w Detailed online help w Contextual help w Improved interface web form ASIA PACIFIC NETWORK INFORMATION CENTRE
Why New Web Form? w Providing better member services w In response to problems encountered by members w Easier to understand w Improve request quality w Less email exchanges between members and APNIC ASIA PACIFIC NETWORK INFORMATION CENTRE
Web Form Features w New & user-friendly interface w Detailed help information w Better form design w Step by step sub-forms w Each sub-form parsed before next form ASIA PACIFIC NETWORK INFORMATION CENTRE
Web Form Features w Navigation Bar w Quick access to different sub forms w Text file upload w w Existing cust-network Existing infrastructure Future network plan Additional Comments w Save request w Store on server w Delete after 5 days w Security/password protected ASIA PACIFIC NETWORK INFORMATION CENTRE
Benefits of using the web form w Pro-active correction w Member makes change after receiving feedback online w Reduced number of emails exchange w Overall request lifecycle reduced ASIA PACIFIC NETWORK INFORMATION CENTRE
Implementation w Still under testing w Usability testers for parser, please mail to <test-isp-request@apnic. net> w Feedback to <hostmaster@apnic. net> ASIA PACIFIC NETWORK INFORMATION CENTRE
Thank you! George Kuo george@apnic. net http: //www. apnic. net ASIA PACIFIC NETWORK INFORMATION CENTRE
- Slides: 15