APAC Confidential and proprietary information of Verint Systems
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Давайте знакомиться! Ирина Колесникова Консультант по бизнес решениям и тренер Россия, СНГ, APAC Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide. 2
Объемы взаимодействий по различным каналам коммуникаций Dimension Data’s 2015 Global Contact Centre Benchmarking Report, © Dimension Data 2009 -2015 Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
Почему телефон по прежнему самый богатый источник информации? 1000 900 Tweet Кол-во слов в 5 минутах телефонного разговора Чат 800 700 600 1000 500 400 300 200 15 22 100 0 Words per Tweet Words Per Sentence Words Per Call Богатый и беспристрастный источник информации Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide. 6
Узнайте, кто я и что я хочу. . . Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
Не заставляйте меня ждать!!! Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
Не ожидайте, что я буду ориентироваться внутри вашей организации. . . Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
Не просите меня, повторяться Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
Клиенты хотят простых и понятных сервисов Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
Модель оптимизации процессов предприятия Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
23 Confidential and proprietary information of Verint Systems Inc. © 2015 Verint Systems Inc. All Rights Reserved Worldwide.
ие! н а им вн а з рю а com. д t о n г i ver Бла @ a ov k i n les o K. a Irin © 2015 Verint Systems Inc. All Rights Reserved Worldwide. 2014 Verint. Inc. Systems Inc. All Rights Reserved. Worldwide. Confidential and proprietary information of Verint Systems Inc. © 2015 Verint©Systems All Rights Reserved
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- This document contains confidential information
- This document contains confidential information
- Confidential and not for distribution
- Confidential not for circulation
- Strictly private and confidential
- Confidential for internal use only
- Strictly private and confidential
- Strictly private & confidential
- Private and confidential in bahasa malaysia
- Strictly private and confidential
- Strictly private and confidential
- Private and confidential