ANTHONY MARTIN Managing Director Southeast France OPERATIONS OPERATIONS

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ANTHONY MARTIN Managing Director Southeast France

ANTHONY MARTIN Managing Director Southeast France

OPERATIONS

OPERATIONS

OPERATIONS AT THE HEART OF OUR BUSINESS Ø Operations is linked to all group

OPERATIONS AT THE HEART OF OUR BUSINESS Ø Operations is linked to all group functions: § Finance & Legal: reporting, contracts, improve financial performance… § HR: recruitment, management, safety… § Technical: maintenance, repairs… § Marketing and Communications: operate new routes, crisis management… § New business development: undertake new airports / concessions Ø Discussed scope: ramp/ground handling, safety, security VINCI Airports Convention 2014

BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND Ø Improve the passenger experience: § Deal

BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND Ø Improve the passenger experience: § Deal with disruptive operations (delayed / cancelled flights) § Provide additional assistance (peak season / hours) § Cross Training (involve non-operations staff) Ø Know how in the organization of special events: § Major sport events (football, rugby) § VIP meetings VINCI Airports Convention 2014

BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND Ø Synergies between airports: § Rerouting Ø

BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND Ø Synergies between airports: § Rerouting Ø Cooperation with all airport players: § Handlers § Airlines § ATC § State Authorities VINCI Airports Convention 2014

BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND Ø Organization of contingencies: § Partnerships with

BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND Ø Organization of contingencies: § Partnerships with hotels, bus / taxi companies § Emergency plans VINCI Airports Convention 2014

IMPROVE THE OPERATIONS PROCEDURE Ø Sharing Information: § Operations Committee § Exchange operations practice

IMPROVE THE OPERATIONS PROCEDURE Ø Sharing Information: § Operations Committee § Exchange operations practice within VA Group § Cooperation with other airport players Ø Work together with carriers: § Exchange feedback § Set common KPI’s VINCI Airports Convention 2014

IMPROVE THE OPERATIONS PROCEDURE Ø Improve safety performance: § Health & Safety (action plans

IMPROVE THE OPERATIONS PROCEDURE Ø Improve safety performance: § Health & Safety (action plans to reduce cases of accident/injury) § Aviation Safety Ø Exchange best practice between airports: § Group Airports § Professional Institutions § Airports with same core business § Manager mobility VINCI Airports Convention 2014

IMPROVE THE OPERATIONS PROCEDURE Ø Implement internal audit: § Ensure that best practice is

IMPROVE THE OPERATIONS PROCEDURE Ø Implement internal audit: § Ensure that best practice is applied everywhere § Better preparation of external audit (airlines, civil aviation authority) Ø Ensure that basic and specific rules are well known: § Summary for newcomers § Documentation easy to find § Check understanding (especially for temporary staff) VINCI Airports Convention 2014