Annual Questionnaire February 2014 281 Questionnaires were handed

Annual Questionnaire February 2014.

281 Questionnaires were handed out. Each Doctor, excluding Dr Woodall and Dr Reva, had 55 questionnaires handed out each.

4. We Have Two Nurse Specialists Available, Did you Know That They are Able to Treat a Lot of Acute Illnesses? 200 150 Number of Patients 100 Asked 50 0 170 Yes 1 Answer Given 111 No

5. We Have Introduced A Check in Machine at Stone Cross, Have You Found This Useful? 200 Number of 150 Patients 100 Asked 50 0 175 90 Yes 16 1 No Answer Given Have Not Used It

6. How Would You Rate Your Service From our Staff Today? 200 150 Number of Patients 100 Asked 50 0 181 1 1 0 0 0 2 3 4 2 1 51 6 Answer Given 11 33 52 7 8 9 10

9. How Would You Rate Your Consultation With Dr Tim Tran Today? 40 35 30 38 25 Patients Asked 20 15 10 5 0 0 0 1 2 3 11 1 1 0 0 51 6 4 0 4 Answer Given 7 8 9 10

10. How Would You Rate Your Consulation With Dr Woodall Today? (Only 21 patients asked as Dr left before all handed out) 10 9 8 7 Number of Patients Asked 10 6 5 4 3 2 1 3 0 0 0 1 2 3 4 51 4 3 1 0 6 Answer Given 7 8 9 10

11. How Would You Rate Your Consultation with Dr Reva Today? (Only 40 patients asked due to Dr going on maternity leave) 30 25 20 26 Number of 15 Patients Asked 10 1 5 0 0 0 1 2 3 4 51 0 8 1 3 6 Answer Given 7 8 9 10

12. How Would You Rate Your Consultation With Dr Maung Today? 35 30 25 31 Number of 20 Patients Asked 15 10 5 11 1 0 0 0 1 2 3 4 51 9 3 0 6 Answer Given 7 8 9 10

Nice Comments: • Reception staff always helpful • Always excellent service • Staff is always helpful, efficient and friendly • Patient over 80 years old states that this is the best surgery they have ever attended, all staff and Doctors are excellent and caring • Helpful and clean environment • Accommodating • First Class service • Staff very considerate, give good advice • Reception welcoming • Always first class despite pressures of heavy workload • Friendly and always smiling • 10 out of 10 service • Very Pleasant • Phone system had definitely improved

Suggestions of improvements: • More disabled parking • Recorded message too long • Reception are helpful but always seems understaffed • Appointment times too short • Hard to pre book appointments • Difficult to see same GP again • Difficult to get appointments at Pevensey Bay • More nurse and GP appointments at Pevensey Bay • Check in machine doesn’t tell patients if at wrong surgery

Comments made about AB: • Always been a kind and interested Dr • Thorough and caring • Lovely Doctor • Thorough and reassuring • Credit to the surgery Comments made about RT: • Never let down a patient, been their GP for 15 years • Extremely good • Efficient • Polite and thorough • Helpful patient and kind

Comments made about TT: • Very helpful Doctor, does all that’s necessary • Listens well and gets things done quickly • Empathetic and understanding • Good bedside manner and attentive • Very thorough, Lovely man Comments made about NW: • Takes patients needs seriously • Considerate • Efficient

Comments made about RS: • Always brilliant • Reassuring and friendly • Always takes the time to listen • Thorough and interested Comments made about SM: • Explains everything clearly • Excellent manner • Easy to talk to, caring and kind • Very calm • Good and Straight to the point • Treats with respect and dignity