Ann Taylor Hilton Nursing Partners A Manager View

Ann Taylor: Hilton Nursing Partners A Manager View on Digital Solutions in care

Going Digital From a Manager’s Perspective HILTON NURSING PARTNERS

About Hilton Nursing Partners HOSPITAL DISCHARGE AND ADMISSION AVOIDANCE SERVICES OVER 20, 000 PATIENTS SUPPORTED TO DATE HAVE USED TECHNOLOGY SINCEPTION TO ASSIST STAFF TO DELIVER AN ENHANCED SERVICE OVER 200 STAFF, INCLUDING NURSES, THERAPISTS AND PNA’S ALL STAFF USE TABLETS AND MOBILE PHONES TO RECORD, REPORT AND MONITOR PRODUCE LIVE DATA TO INFORM, RECORD, REPORT, MONITOR AND EVALUATE OUR PERFORMANCE

Bespoke software developed by NOURISH Our Digital Platforms Essential tool used by all frontline staff to record and inform HEARTBEAT Hilton Master database Feeds into the master database for performance and KPI management Live Data to inform staff Information downloaded of individual case from Heartbeat management Comprehensive information tailored for organizational reports Formatted to produce data for and KPI reports Collates formats Power BI A Microsoft product collected data Produces live dashboards of essential information accessible through an app or web

Hilton Heartbeat

Master Data Base Week ending: 1/1/2020 Suffolk staff Contact Time by Role Row Labels PNA Assessor TL Grand Total Average No. of Patient Calls Length Patient Contact Time (Hours) Meeting Contact Time (Hours) No. of Meeting Calls Average Total Meeting Calls in Patient Length Week Utilisation Total Utilisation of Shift 380. 3 641 0: 55 4. 30 2 3: 39 643 66% 77% 69. 9 97 1: 23 1. 15 1 1: 08 98 55% 66% 0. 9 2 0: 25 0. 00 0 0: 00 2 8% 8% 451. 1 740 0: 36 8. 45 3 2: 49 743 36% 67%

Staff Utilisation Report Week ending: 1/1/2020 PNA calls starting within each hour On Shift 7 -8 AM 8 -9 AM 9 -10 AM 10 -11 AM 11 AM-12 PM 12 -1 PM 1 -2 PM 2 -3 PM 3 -4 PM 4 -5 PM 5 -6 PM 6 -7 PM 7 -8 PM 8 -9 PM Kent 0% 6% 16% 7% 2% 10% 9% 5% 0% 6% 13% 11% 10% 5% Essex 0% 0% 17% 22% 8% 8% 6% 6% 0% 4% 11% 10% 8% 0% Suffolk 0% 8% 10% 11% 4% 11% 8% 4% 3% 7% 10% 11% 10% 2% Hampshire 0% 8% 13% 10% 8% 11% 7% 3% 2% 6% 6% 11% 3% London 1% 5% 12% 10% 5% 8% 10% 5% 6% 8% 10% 6% 10% 5% Sussex 1% 12% 11% 10% 7% 11% 12% 4% 1% 1% 5% 15% 5% 5% Grand Total 0% 7% 13% 11% 6% 10% 8% On Shift 4% 3% 6% 9% 10% 3%

Master Database

Master Database

Power BI

So as a Manager… Going Digital means I can See clearly at any point in time Who is receiving a Hilton service in any area of the business Where the staff are and who they are supporting The progress of each patient’s Hilton Journey Monitor my service contracts Utilise staff to ensure we focus on our patient needs Understand where we need to improve our services Manage incidents and issues immediately with accurate data Produce accurate reports, Maintain and further develop a Well Led service