Analysis of Network Outage Reports 1 Cybersecurity and

Analysis of Network Outage Reports 1 Cybersecurity and Communications Reliability Division – Public Safety & Homeland Security Bureau John Healy September 2014

Frequency of Outages by Month 2

Standards for Outage Frequencies 3 Took average of January 2011 through December 2011 as the standard

Outage Index – For All Outages Except DS 3 -Simplex 4 See ATIS-0100021 Analysis of FCC-Reportable Service Outage Data for a description of the method used to calculate the outage index.

Procedural Events 5 § Many of these events are related to Planned Maintenance. § The NRSC agreed to set up a team to review planned maintenance outages. § In June we sent data on these events from the NRSC companies. Procedural events are ones which have a procedural root cause.

Procedural Events by Source 6

New Planned Maintenance Cause Codes 7

Fiber Cut 8 The NRSC agreed to set up a team to review these events with a report by December, 2014.

DS 3 -Simplex 9

E 911 10

Very Large E 911 Outages 11

E 911 – Phase 2 Events 12

Phase 2 vs. All Other E 911 Outages 13

Wireline 14 Wireline outages are all outages for which the Reason Reportable was at least 900, 000 wireline user-minutes.

DS 3 (Non-Simplex) Events 15

Big DS 3 Outages 16

Wireless 17

Environmental – External 18

SS 7 19

Malicious Events 20

Malicious Activity 21 1334 outage reports where malicious activity was indicated (188 in 2007, 188 in 2008, 83 in 2009, 138 in 2010, 222 in 2011, 207 in 2012, 222 in 2013 and 86 thru June 2014) About 36% (79) mention vandalism in 2011, 35% of the reports (74) mentioned vandalism in 2012, 37% (83) in 2013 and 39 (45%) thru June 2014. About 4% of the reports (9) mentioned gun or shots in 2011, 7% (15) in 2012, 9% (22) in 2013 and 16 (18%) thru June 2014 About 7% (17) mentioned cable theft in 2011, 8% (18) in 2012, 4% (9) in 2013 and 3 (2%) thru June 2014

VOIP Reporting 22

Duration Trends: DS 3 Non-Simplex 23

Duration Trends: E 911 24

Duration Trends: Wireline 25

Duration Trends: Wireless 26

Test for Trend in Event Duration Non-DS 3 -Simplex Outages Data from 1/12 thru 6/14 Rank Correlation of duration with date is. 007 and is not significant Conclusion: Non DS 3 Simplex Outages are unchanged in duration from 1/12 to 6/14 DS 3 -Simplex Events Only Data from 2/12 thru 6/14 Rank Correlation of duration with date is. 008 and is not significant Conclusion: DS 3 -Simplex Events are unchanged in duration from 1/12 to 7/14 27

Changes to NORS/DIRS 28 Changes to NORS/DIRS: ü Added ability to send text messages when DIRS is activated. Comments and suggestions are greatly appreciated

NRSC Activities 29 Current Teams Best Practices Team Outage Reporting Advisory Team Ø Ø Improvements to the NORS System Improvements to the template Recommended ways to communicate information Improvements to NORS/DIRS manuals Fiber Cut Team IP Transition Team Planned Maintenance Team: Examine planned maintenance events; recommend ways to upgrade the system without affecting service