An eGovernment Business Model Management Solutions Public Sector

An e-Government Business Model Management Solutions Public Sector Diegem, 2001

The New e-Government Business Model: basic portal model This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: the portal • Changes the way Public Sector operates • Provides a community view into government for information and transaction processing • Facilitates B 2 G, G 2 B, C 2 G, G 2 C, G 2 G • Leverages the use of legacy systems • Improves citizens’ access to government • Improves vendors’ access to their government customers This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: to be successful Governments will need to anticipate: • the process • human resources • organisational changes Portals are governments’ blueprint to a new paradigm of operation This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: e-customer This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: interaction, government - citizen e-citizens do not care about which department they have to submit their e-payments, e-forms, e-requests, etc. ; their only concern is locating the appropriate place in the portal to fulfil their needs. e-citizens no longer should have to deal with multiple entities in multiple ways. This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: e-marketplace This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: simplifying the means e-government should simplify the means in which goods and services are acquired across the entire organisation. Using internet portals, government procurement officers can have: • direct, centralised electronic access to vendors’ product information • performance ratings and customer service capabilities which allows them to derive more benefits from market competition This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: e-enterprise This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: the portal value proposition • Value to Government • Value to Business - Automate current manual or paper intensive processes - Improve access to public sector operations - Reduce staffing and operational costs - Automate processes that interface with public sector entities (real property closes and recordings) - Provide immediate access to information - Improve services to the public, business and other customers - Improve overall operating efficiency - Potentially reduce staffing costs - Reduce overall costs to consumers (property buyer) - Enhance responsiveness to changing market needs - Gain operating efficiency This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: portal functions - capabilities This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: enterprise transformation For governments to equip their portals for optimum service to e-citizens and to realise optimum economic value from the emarketplaces, they will need to effect fundamental changes in service orientation to become e-enterprises. e-government has to include the four major attributes of a customer-centric portal/organisation: 1. appeal 2. aggregate 3. fulfil 4. connect This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: enterprise transformation APPEAL: e-government has to appeal to the citizens enough to get them to use it, not only initially but also to ensure that they return to it on a regular basis This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: enterprise transformation AGGREGATE: e-government has to aggregate information about how to access services across the entire enterprise. This is how e-citizens locate the content they desire with “one-stop shopping” and what governments refer to when they claim that “all information and services will be online by 200 x. This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: enterprise transformation FULFIL: e-government has to fulfil the citizens demands for service in the form of downloads, monetary and non-monetary transactions or instructions for obtaining further information, etc. e-citizens get the most value when they can complete the entire process/transaction through one portal. This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: enterprise transformation CONNECT: e-government provides governments with the most value when they connect portal services to databases integrated in the back office. Hence greatly enhancing the management of citizen/customer information. This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: implications for e-transformation This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: is the organisation ready? This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: sample website • Governments’ Homepage • Personalised Homepage • e-City Services This information is confidential. Do not disclose outside DTT.

GOVERNMENTS’ HOMEPAGE C This information is confidential. Do not disclose outside DTT. C B B

PERSONALISED HOMEPAGE This information is confidential. Do not disclose outside DTT.

E- CITY SERVICES HOMEPAGE This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: some sample references Existing clients include: In the USA - State of Arkansas - State of Georgia - State of California - State of Indiana - State of Kansas - State of Maine - State of Nebraska - State of Utah - State of Virginia - State of Hawaii - State of Idaho - City of Chicago This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model FUTURE POSSIBILITIES FOR A PORTAL ENTERPRISE This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: one enterprise This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: one account This information is confidential. Do not disclose outside DTT.

The New e-Government Business Model: one customer This information is confidential. Do not disclose outside DTT.

e. Xpedite : e-Government Methodology Operational Transformation Design & Build Strategy e-Diagnose 6 to 24 months This information is confidential. Do not disclose outside DTT.

Our Mission better government, better society Contact Names Leslie Moodley lmoodley@deloitte. co. za