Amity School of Business ADVANCES IN TECHNOLOGYBASED TRAINING

Amity School of Business ADVANCES IN TECHNOLOGY-BASED TRAINING

Environmental Factors Influencing Technology-Based Training Amity School of Business • Globalization • Economic pressures • Work/Life Issues

Globalization Amity School of Business • Training costs can be prohibitive for highly decentralized organizations • Centralized classroom training is not an efficient means of delivering timely training to a global workforce • Technology is more responsive to training needs in this environment

Economic Pressures Amity School of Business • Organizations must rely on workplace learning and continuous improvement to remain successful • Companies face tremendous economic pressures to cut costs and increase shareholder value

Economic Pressures Continued Amity School of Business • Significant upfront costs • Helps organizations reduce variable costs associated with the classroom • Cost savings in other areas, such as program updating and employees’ time off the job

Work/Life Issues Amity School of Business • Employees increasingly desire flexible work arrangements, such as telecommuting • Technology-based training can address the logistical problems of the flexible and telecommuting workforce

Technological Advances Amity School of Business • Recent advances in computing power and connectivity • Greater bandwidth increases the multimedia capabilities of technologybased training

Technological Advances Cont. Amity School of Business • Today’s high-end technologies can increasingly approximate conventional, instructor-led classroom training • Media that support these advanced technologies have become more costefficient, reliable, and accessible

Training Technologies Amity School of Business • CD-ROM, DVD, and Interactive Video systems • Web-based training • Electronic performance support systems (EPSS) and intelligent tutoring systems • Distributed interactive simulation (DIS), gamebased training environments, and distributed mission training (DMT)

Benefits of Training Technology Amity School of Business • • • Cost Reduction in Training Time Pedagogical Capabilities Diversity and Accessibility Other Benefits

Cost Reduction Amity School of Business • Technology-based training can deliver a training program for lower cost than more traditional training methods • Reduces or eliminates many of the variable costs associated with the classroom • The up-front costs associated with technologybased training are significant

Reduction in Training Time Amity School of Business • Technology-based training often leads to a reduction in the time that individuals spend in training • Less time off the job and greater employee productivity • Employees can learn precisely what they need to know

Pedagogical Capabilities Amity School of Business • Highly personalized learning experience • Competency assessments can provide trainees with personalized feedback that is immediate • Training technology can give employees an opportunity to practice using their skills and knowledge in realistic situations

Diversity and Accessibility Amity School of Business • Online learning can level social barriers • Increased access to individuals who otherwise may be unable to attend training or classes

Other Benefits Amity School of Business • Makes it possible to deliver a consistent message companywide to all trainees or employees • Technology-based training can help create an environment in which learners have more responsibility for their personal success

Costs and Challenges of Training Technology Amity School of Business • Learner Choices • Social Environment and Collaboration

Learner Choices Amity School of Business • Trainees exit training prior to achieving mastery of the subject • Trainees continue too long and become inefficient • Unwillingness to participate in online courses

Social Environment and Collaboration Amity School of Business • Minimal interactivity and communication capabilities • Does not provide employees with opportunities to socialize and network with their colleagues

Factors Affecting Effectiveness Amity School of Business • Training content • Trainee characteristics

Training Content Amity School of Business • Content may repeat classroom information (not effective) • Content may be heavily cognitive ignoring other types of training • Content may be a mix of classroom and technology (more flexible)

Trainee Characteristics Amity School of Business • • • Cognitive ability Goal orientation of the trainee Prior achievement and knowledge Conscientiousness Openness to new experiences

Guidelines Amity School of Business • Leverage the Unique Instructional Capabilities of Technology • Adopt a Learner-Centered Perspective • Create a Supportive Learning Environment

Conclusion Amity School of Business • Technology-based training offers the potential to revolutionize training effectiveness • Companies that realize this potential will be better positioned to leverage their human capital for sustained competitive advantage