amazing value simple and fair meet amaysim 2020

amazing value, simple and fair

meet amaysim 2020 2017 2016 2015 2011 2010 amaysim launches Listed on the ASX Disrupted the mobile market with simple, fair plans with no lock-in contracts 1 million customers Acquired Click Energy Hello ACN!

90% 0. 002% +53 Customers who would recommend us to their friends Lowest number of Ombudsman complaints We have the 2 nd highest telco Net Promoter Score

why amaysim? No credit checks International calls inclusions Optus 4 G Plus network which covers 98. 5% of the Australian population Free SIM delivery No lock-in contracts Award-winning customer service Unexpected surprise and delights for our customers

how our plans work

let’s talk prepaid no lock-in contracts no credit checks Freedom to switch plans Simply pay upfront and switch no bill-shock no nasty surprises Prepaid means you’re in control Only good ones

how prepaid works pick your plan and pay upfront plan auto-renews every 28 days choose to add data if you run out ($10 for 1 GB)

Correct as at 1 April 2020 pick your perfect plan Your customers can choose their plan, and either bring their own number or pick a new one We also offer monthly deals – check out your personal IBO website for the latest info

Correct as at 1 April 2020 international calls unlimited talk & text 300 additional mins On $30, $40 and $50 plans On $40 and $50 plans To landlines and mobiles in… Full details available on amaysim. com. au/international-calls

the customer journey

before you start… Make sure your customer checks their network coverage Go to amaysim. com. au/about/coverage Customers must complete their online application and order themselves. IBOs are not permitted to submit an order on behalf of a customer under any circumstances. Customers will not receive ACN exclusive offers if they do not follow these steps. IBOs will not receive points and commissions if they have not completed CAC and amaysim accreditation.

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification Pick from our range of prepaid SIM plans

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification Review your plan info and choose a new number of bring your own

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification Create your account and pick your delivery details. Please note that your amaysim account needs to be in the same name as your payment method.

customer journey IBO website Picking a plan Pick your payment method. Checkout - Plan info Then read and agree to the terms and conditions - About you - Payment Purchased Number transfer ID verification If you pay by Pay. Pal you will need to complete ID verification (see slide 26). To help this process make sure the name on your amaysim and Pay. Pal accounts match.

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification Enter your payment info and complete your order. Please note that your amaysim account needs to be in the same name as your payment method. It is not permitted to create multiple accounts under different names using the same credit card. High volumes of accounts and or services using the same credit card details will be flagged for review.

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification Amazing! You’re signed up!

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification If you’re transferring your number you’ll need to follow these steps…

customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification Simply confirm your current info and start the transfer process

Need screenshot customer journey IBO website Picking a plan Checkout - Plan info - About you - Payment Purchased Number transfer ID verification If you’re paying via Pay. Pal, AMEX or with an international bank then you’ll need to complete an ID check. You can choose to verify your ID using your driver’s license, Medicare card, or your passport (Australian or international).

switching time 5 mins Customer chooses their plan and completes checkout 2 -6 days SIM is dispatched and delivered to the customer Activation is immediate for new numbers, or 1 -3 days if you transfer an existing number

easy to manage Once your customers have purchased their plan they can selfmanage and track their usage… - Online at amaysim. com. au - With our app for

ACN exclusive offer

ACN exclusive offer normally 40 GB Unlimited talk & text in Australia Optus 4 G Plus network Unlimited international talk & text to 19 countries No lock-in contracts No credit checks BYO number or pick a new one

let’s do this

ACN & amaysim

ACN IBOs will need to complete CAC & Mobile Accreditation training to refer customers to amaysim Customer Acquisition Code CAC Training and Quiz to be completed (approx. 20 mins) Mobile Accreditation Training and Quiz to be completed (approx. 15 mins)

O Only sell to your warm market DO’S DON’TS No cold calling Only use the ACN amaysim sign-up journey Only customers are to submit application Customers must sign up themselves O Never submit orders on behalf of customers Do not collect or retain personal customer information O

IBOs should not hold Personal Information is defined as “any information that can identify an individual”. Examples include but are not limited to: • Name • Address • Date of birth • A photo of their ID

The Roll-Out 2 April – Phase 1 Soft Launch o Sign-up of IBOs own services recommended o Sign-up page link provided Thursday morning, 2 April o Email notifications o Points will appear in PCL upon full launch o Feedback: amaysimmobilesupport@acnpacific. com. au Mid-late April – Phase 2 Full Launch o o Sign-up of customers & IBOs Customers allocated to IBOs in PCL Sign-up via Personal IBO Website available Missing Customer Claims process

Phase 1 Soft Launch Email Notifications Hi Joe, Congratulations, you have referred a customer to amaysim. Congratulations, your amaysim customer is now active! Your customer is now on their way to enjoying an awardwinning prepaid mobile plan! Account Name: [Customer Name] Mobile Number: [Mobile Number] What to do now: - Refer them to amaysim's Help page for everything they need to know about activating their SIM. - Tell them about their My Amaysim account where they can view their bills and check their balance. Please note: Your customer will not be visible in your Personal Customer List (PCL) during the phase 1 amaysim mobile pilot launch period. Not to worry, they will be live in your PCL before the end of the month. Account Name: [Customer Name] Mobile Number: [Mobile Number] Please note: Your customer will not be visible in your Personal Customer List (PCL) during the phase 1 amaysim mobile pilot launch period. Not to worry, they will be live in your PCL before the end of the month. Great work! That's one more customer enjoying an award -winning prepaid mobile plan! Regards, ACN amaysim Mobile Team

Unpaid Account & Churn Notifications Hi Joe, amaysim has advised that your customer's account is still active but is no longer commissionable. This usually means the service recharge hasn't been successful. amaysim has indicated to us that your customer's account has been cancelled. Unfortunately, this means that we can no longer provide customer points or commissions for this service. Account Name: [Customer Name] Mobile Number: [Mobile Number] What to do now: - Tell your customer to access their My amaysim app and update their payment details or pay for the next recharge themselves. We also recommend selecting direct debit as a payment option to auto-renew for the best customer experience. - Or, alternatively, your customer can contact amaysim via their Contact Us page and an amaysim specialist will help them progress to the next step. Once your customer's account is resolved, we'll update your customer in your Personal Customer List (PCL). Account Name: [Customer Name] Mobile Number: [Mobile Number] What to do now: - We suggest you follow up with your customer and ask them about their experience – you may be able to help resolve any issues they may have had. Remember, if your customer returns to amaysim, we'll be able to reinstate the points and commissions for this service. Best of luck!

amaysim Customer Sign Up Journey Online sign up Welcome email Day 1 SIM card shipped Day 2 SIM card arrives Complete porting Day 3 -8 Typical sign up period – customer experiences may vary. Activate SIM card

Common Application Issues o Credit card details incorrect o Expired credit card o Incorrect porting details o Incorrect email supplied o Incorrect mobile number

Porting Process Explained Sign-up Sim delivered Complete port Up & running Step 1 Step 2 Step 3 Step 4 Enter current number and provider during sign-up Log into your amaysim account and start number transfer Authorise port using six-digit code sent to you via SMS Most ports are completed within a few hours (except Optus)

Types of amaysim Sign-Ups New Numbers These are services where a customer is getting a mobile service for the first time ever in Australia, and they will be able to choose a number from a list of provided options during the online sign-up process. Ported Numbers A ‘port’ is a telecommunications term that describes moving an existing phone number from one provider to another. In this case it means a customer has an existing service number with a provider other than amaysim, and the customer is moving that number across to amaysim. Switched Numbers This is the term ACN will use to describe the scenario where an existing ACN mobile customer ports their service across to an alternative ACN mobile partner. For example, an existing ACN Vodafone customer who signs up and ports their number to amaysim.

Recognising IBOs for Sales Type of Service Qualification Customer Bonuses Residuals New Numbers N N Y Ported Numbers Y Y Y Switched Number N N* Y *If the service with the original ACN provider was cancelled more than 90 days ago, this service will be treated as a ported number.

Please note: IBO’s cannot sign up existing amaysim mobile services. amaysim Compensation Plan Service Type Ported numbers: Points count immediately following activation New numbers: Points count following 45 days of service Monthly Customer Duration of Points and Commissionable Points Commission Revenue Order Type Contract Term Monthly Plan Fee Connection Month-to-month $50 2* 50% of monthly plan fee Customer Tenure up to 36 months Connection Month-to-month $40 2* 50% of monthly plan fee Customer Tenure up to 36 months Connection Month-to-month $30 1* 50% of monthly plan fee Customer Tenure up to 36 months Connection Month-to-month $20 1* 50% of monthly plan fee Customer Tenure up to 36 months Connection Month-to-month $10 0* 50% of monthly plan fee Customer Tenure up to 36 months ACN Switched Numbers: Points count following 45 days of service *Customer will need to use their service, make calls, send texts or use data before an IBO is allocated points. As You Go (AYG) Plans and Data-Only plans are non-commissionable.

Customer Sign-Up Scenarios Scenario 1 – Existing Mobile Customer Transfers Simone, an existing Vodafone SIMOnly customer Simone is coming off contract with her i. Phone and doesn't need a new phone but wants to continue to support her IBO Mandy. If a customer has been an ‘active’ ACN mobile customer for an IBO in the last 90 days, then they will be considered a ‘Switched Service’ Customer. Mandy suggests amaysim to Simone, who signs up to amaysim’s great value pre-paid plans once her Vodafone contract ends. In this scenario Mandy’s customer has moved across from Vodafone to amaysim to support her IBO, and Points will count from day 45 onwards. This service won’t count for any ‘in-month’ customer acquisition bonuses. Scenario 2 - Recently Departed Customer Re-joining ACN Andrea, a previous ACN Vodafone customer under her IBO Anthony, left Vodafone to join TPG Mobile 1 month ago for a very cheap plan. Anthony tried to retain Andrea as his customer, but Vodafone did not offer a $20 plan through ACN which is what Andrea wanted. After showing Andrea the amaysim plans, she switches to amaysim after 1 month to support Anthony. In this scenario Anthony’s customer has moved from Vodafone to TPG, then back to amaysim within 1 month. In this case, ACN would consider the sale a ‘Switched Service’ which means points would count from 45 days, and this service wouldn’t count towards in-month customer acquisition bonuses.

Customer Sign-Up Scenarios Please note: IBOs cannot sign up existing amaysim mobile services. Scenario 3 - Previous ACN Customer from 12 Months Ago Ahmed, a previous ACN Vodafone customer under his IBO Trevor, left Vodafone to join Telstra 12 months ago. Trevor approaches Ahmed to see if he would be interested in a new ACN exclusive offer via amaysim that offers better value than his current plan. Ahmed decides to move to a great value amaysim plan and once again support Trevur’s ACN Business. In this scenario Trevor’s customer Ahmed left Vodafone 12 months ago and is not a current ACN Vodafone Customer. This sale would count as a ‘ported number’ and count towards Trevor's monthly Customer Acquisition Bonus. Scenario 4 - Existing amaysim Customer Sign-up Krissy, a current amaysim customer is approached by IBO Neil to become a an ACN amaysim customer. Krissy signs up a new service under Neil, and plans to port her current amaysim number across at the end of the month. Krissy tried to move her existing amaysim number onto her new amaysim service under Neil, but cannot do this, even after contacting amaysim Customer Support. ACN IBO’s cannot move an existing amaysim customer across to sign up under their team ID. This can’t be done online, and the customer will need to cancel the new service they tried to sign up under ACN.

Customer Sign-Up Scenarios Currently active customers with any ACN Mobile Partner cannot be transferred under a new IBO when switching. Scenario 5 - Previous ACN Customer Moving to a New IBO Bonny, a previous ACN Vodafone customer under her IBO Stephanie, left Vodafone 6 months ago to ‘Belong Mobile’ because there wasn’t good network at her new home. Bonny is later approached by a different IBO, Samantha, in their same group of friends to sign up to amaysim and take advantage of an ACN exclusive offer. Bonny isn’t currently an active ACN customer when she signs up to amaysim under Samantha’s Team ID. In this scenario Samantha will be allocated Bonny’s service (because she wasn’t an active ACN customer at the time of moving across to amaysim or within 90 days of leaving), and the service will be counted as a Port-In as the service is moving back to ACN from Belong Mobile. Scenario 6 - Current ACN Mobile Customer Can’t Move to Different IBO Trinny, a current ACN Vodafone customer under her IBO Sujith, left Vodafone to join amaysim. However Trinny signed up through Sujith’s brother Sandeep’s ACN Personal IBO Website under a different Team ID Because Trinny was active and a current Vodafone customer of Sujith’s, her service will be re-allocated back to Sujith (rather than under Sandeep). In this scenario Trinny is a current Vodafone customer of Sujith (currently active in his PCL) so regardless of which Personal IBO Website she signs up through, this service will always be allocated back to Sujith as the IBO that originally referred this specific mobile service through to ACN.

Points in PCL When will customers appear in my Personal Customer List? o Once an amaysim customer submits their application and the order is approved o Points load into your PCL within 24 -48 hours o PCLs updated twice daily o MUST complete Accreditation, otherwise the order will be marked “Incomplete” o Any issues contact IBO support (after 5 business days) Customer places order Order approved by amaysim Loaded into PCL without Points *Customer will need to use their service, make calls, send texts or use data before an IBO is allocated Points loaded in PCL as ‘Incomplete’ status within 24 -48 hours

Objection Handling Q I’ve never heard of amaysim, how do I know if they are reliable? A amaysim are Australia’s largest MVNO ‘pre-paid’ mobile provider and have won countless awards for their first class customer service! Q I’m not sure that I want to switch. A With no lock in contracts or fixed terms, you can always switch back if you’re unhappy, but I think you’ll really enjoy the great value and awesome network that amaysim provide. Q What network does amaysim use, I'm not sure they are as good as my current provider? A All amaysim mobile plans are powered by the superfast Optus 4 G Plus network which covers 98. 5% of Aussies. Let’s do a coverage check on your home and your work to see what the network is like in the areas you spend the most time! Plus you can always give it a shot, and leave if it’s not great as amaysim have ‘no-lock-in’ plans!

Standard amaysim Plans

ACN Available amaysim Plans o Exclusive 200 GB plan only available to ACN Pacific customers o Customers will receive bonus data as long as they remain on the same plan with amaysim! o For IBOs – where a customer changes plan, their residual commission and points will change for as long as the customer stays on the new plan.

Support ACN IBO Support line Training and resources Missing Customer Points claim form Feedback email address during launch phases: • amaysimmobilesupport@acnpacific. com. au