Amadeus Iran April 2009 2006 Amadeus IT Group

Amadeus Iran April 2009 © 2006 Amadeus IT Group SA Amadeus Automated Refund

Steps to refund an e-ticket: Step 1 : Displaying the refund record Step 3 : Process auto refund © 2006 Amadeus IT Group SA Step 2 : Update the refund record; if required

Example 1: The ticket number 235 -2490000010 needs to be fully refunded on TK stock with cancellation penalty IRR 500000. © 2006 Amadeus IT Group SA PNR (Before refund):

Example 1: © 2006 Amadeus IT Group SA Query report (Before refund):

Displaying the refund record Using the ticket number: TRF 235 -2490000010/T-TK Using the query report: TRF /I-13/T-TK © 2006 Amadeus IT Group SA Using the FA or FH from PNR: TRF/L 6/T-TK

Displaying the refund record © 2006 Amadeus IT Group SA System response:

Update the refund record Update cancellation penalty, enter TRFU/CP 500000 A © 2006 Amadeus IT Group SA System response:

Process Auto refund To process automated refund, enter TRFP © 2006 Amadeus IT Group SA System response:

Query report (After refund): To display query report, enter TJQ/SOF/T-TK © 2006 Amadeus IT Group SA System response:

© 2006 Amadeus IT Group SA Congratulation…

Example 2: The ticket number 235 -2490000011 needs to be partially refunded with used amount 11000000 IRR and 500000 IRR as refund charge. Also taxes IR and AV are used totally and YR used amount is 902000 IRR. © 2006 Amadeus IT Group SA PNR (Before refund):

Example 2: © 2006 Amadeus IT Group SA Query report (Before refund):

Displaying the refund record Using the ticket number: TRF 235 -2490000011/T-TK Using the query report: TRF /I-14/T-TK © 2006 Amadeus IT Group SA Using the FA or FH from PNR: TRF/L 9/T-TK

Displaying the refund record © 2006 Amadeus IT Group SA System response:

Update the refund record Update cancellation penalty, Enter TRFU/CP 500000 A © 2006 Amadeus IT Group SA System response:

Update the refund record Update the Used fare field, enter TRFU/U 11000000 © 2006 Amadeus IT Group SA System response:

Update the refund record To display tax record, enter TRFT. © 2006 Amadeus IT Group SA System response:

Update the refund record To delete IR and AV, enter TRFU/TX 2 -3 To update YR tax, enter TRFU/TU 1 -742000 © 2006 Amadeus IT Group SA System response:

Process Auto refund To process automated refund, enter TRFP © 2006 Amadeus IT Group SA System response:

© 2006 Amadeus IT Group SA Thank You ; -)