Amadeus All Fares Plus Presentation Date Location Page

Amadeus All Fares Plus Presentation Date Location Page 1 © 2012 Amadeus. IT ITGroup. SA SA Better air deals for my customers

Amadeus All Fares Plus Positioning _ Empowered travellers compare the lowest fares available from the GDS with those directly on the internet. _ Many highly competitive offerings are available exclusively on the web from web only distributed airlines and low cost carriers. _ For travel agencies to compete they have to search for solutions outside the available fares from their desktop. _ Corporations are streamlining their costs. _ Web fares and Low cost carrier fares are now an integral part of the corporate Travel agents today need to be able to offer choice and flexibility to their customers in order to best match their needs and preferences Page 2 © 2012 Amadeus IT Group SA travel policy either as a booking option or as a comparison with negotiated fares.

Amadeus All Fares Plus Positioning Now Amadeus brings you All Fares Plus Page 3 © 2012 Amadeus IT Group SA Amadeus has been a pioneer and provider of low fare search solutions for over a decade and is currently market leader in Europe and Asia Pacific

What I require as a travel agent… to respond to the buying behaviour of demanding and knowledgeable travellers to reduce costs and improve efficiency The best air deals for my customers Page 4 © 2012 Amadeus IT Group SA to overcome competition from direct distribution

Amadeus can help you What about… directly via your Amadeus Selling Platform? Page 5 © 2012 Amadeus IT Group SA … accessing and comparing low fares from GDS and non-GDS sources

Amadeus All Fares Plus Overview Amadeus All Fares Plus is the graphical low-fare search and comparison solution fully integrated at the point of sale in Amadeus Selling Platform _ Offers choice and flexibility to best match needs and preferences _ Provides access to Find, compare and book low-fares from multiple sources and beat the price already booked in a customer’s PNR Page 6 © 2012 Amadeus IT Group SA multiple content sources, comparing prices in an instant for the best available offer

From Amadeus All Fares to Amadeus All Fares PLUS Amadeus All Fares Plus brings you all the key benefits you’ve come to expect with Amadeus All Fares classic and more… Amadeus All Fares Plus Benefiting from common technology and improved synergies Amadeus All Fares Plus enables rapid deployment of new features and quicker User Interface modification supporting Low Cost Carrier requirements. Amadeus has invested heavily in usability research. The result is a design and behaviour which follows the travel agents way of working. Page 7 © 2012 Amadeus IT Group SA Amadeus All Fares Plus is the fourth Amadeus Selling Platform option to become Web based.

From All Fares to All Fares PLUS Plus Functionality Plus Productivity _ New options with the _ Enhancements to simplify _ Additional features: _ Prompts: business traveller in mind: a central offer of essential features to fulfill the most common business booking needs including speedy boarding and business website credential management including contextual result filtering, and search panel personalisation user experience: clearer screens and faster three step workflow will help novice and expert users improve productivity and provide an even better service to customers Technical Speed _ Web based technology: no installation/upgrade required Instant access to new functionality concise error messages and auto complete for encode/decode save valuable search time and move the user rapidly through the workflow Find, Compare and Book the best air deals Plus in an instant Page 8 © 2012 Amadeus IT Group SA Plus

With Amadeus All Fares Plus Enhance your competitiveness. . . by offering the best air deals to your customers . . . by making faster bookings Increase your productivity. . . Page 9 . . . by streamlining your internal processes © 2012 Amadeus IT Group SA . . . by enhancing your customer service

Offer the best air deals to your customers Find a wide range of fares directly from your Amadeus Selling Platform _ Capture the content of 40 web-only distributed airlines in addition to the 500+ GDS carriers display: low cost carrier, corporate, public and private fares Page 10 © 2012 Amadeus IT Group SA _ Access multiple fare content in a single

Offer the best air deals to your customers Compare easily the best deals for a given date _ Up to 230 flight recommendations returned in a single _ Simple viewing and comparison: • GDS/Non-GDS and merged displays • One way combinable fares (GDS and non-GDS) • Results grouped by price • Lowest combinable routes highlighted • Airlines blacklisted by the European Commission are flagged _ Offer more choice and best deals for price sensitive and flexible travellers • Unique calendar view 18 most competitive deals over a 3 -day range Page 11 © 2012 Amadeus IT Group SA click

Enhance your customer service Customise the search to better fit traveller preferences Powerful search and filter engines _ Benefit from both GDS and non GDS content _ Optimise preferred airlines including/excluding up to 20 _ choices per segment Efficient handling of multiple business website credentials per website +/-1 day calendar search _ _ Localise airport radius settings in either Kms or miles _ Provide time saving itineraries using non stop flights only _ Complex itineraries up to 6 segments one way or round Easy navigation with contextual filters: _ Price _ Provider _ Airport _ Booking class _ Number of stops _ Duration trip + Page 12 Beat the price already booked in the customer’s PNR © 2012 Amadeus IT Group SA Search panel preferences :

With Amadeus All Fares Plus Enhance your competitiveness. . . by offering the best air deals to your customers Increase your productivity. . . Page 13 . . . by making faster bookings. . . by streamlining your internal processes © 2012 Amadeus IT Group SA . . . by enhancing your customer service

Make faster bookings Find and Compare accurately with all data at your fingertips _ Save valuable search time with intuitive prompts • Concise error messages and auto complete encode/decode • Fare breakdown (GDS), fare • Non combinable flights are greyed out in display • Speedy navigation of results with contextual filters Page 14 © 2012 Amadeus IT Group SA conditions (GDS/non GDS) and country tax just a click away

Make faster bookings Book in few clicks and save time _ Provide extra service at booking time: Purchase low cost carrier ancillary services including speedy boarding and baggage _ Real-time availability: flight recommendations can be booked instantly as availability is checked upfront _ Automatic PNR data transfer allowing automatic population of pricing and booking page with data from existing PNR _ _ Single page for pricing and booking Mandatory information highlighted and updated depending on the type of carrier _ _ _ Fast 3 step booking flow (search and results, pricing and booking, confirmation) Multi credit card payment with pre-population of credit card and billing address Automatic update of PNR (ghost segment creation for non-GDS bookings) Booking confirmation sent by the non-Amadeus website Website booking reference returned in the confirmation page Page 15 © 2012 Amadeus IT Group SA Rely on a seamless booking flow whatever fare type is selected

Streamline internal processes Smooth integration with your mid and back office system _ Amadeus All Fares Plus information is automatically transferred into the AIR message, avoiding time-consuming manual re-work _ Amadeus All Fares Plus is web based. No need to upgrade to new Amadeus Selling Platform client version _ No need to subscribe to a 3 rd party provider to provide access to non-GDS fares _ Reduced training costs: Inexperienced users can acquire booking skills easily Page 16 © 2012 Amadeus IT Group SA Control your costs

Our Competitive Advantages Available globally Amadeus All Fares Plus is available globally and translated into local languages Sort search results Highest number of options on how to sort the search results: sort the results according to price (access to lowest fares), fare type, time, flight duration, cabin type Book one way fares for round trips Amadeus All Fares Plus enables travel agents to find the most convenient one way fares for a round trip Number of search results Amadeus All Fares Plus returns 230 results in a merged display © 2012 Amadeus IT Group SA Calendar view with merged display Unique calendar view (integrated to GDS front office) displays the lowest fares available for a 3 day period and allows instant booking without modification of initial request Complex itinerary search Unparalleled comparison of itineraries and prices with up to six city pairs and nine passengers in a single search Page 17

FAQs 1/2 1. Does Amadeus All Fares Plus provide all the content that the travel agent needs? _ Amadeus All Fares Plus gives access to the 500 airlines in our GDS and over 40 web-only distributed airlines. _ We are constantly working to increase the content, and requests for extra content may be approved. 2. Is Amadeus All Fares Plus customisable by the end user? _ It is a ready-to-use, integrated application in Amadeus Selling Platform that provides travel agents with relevant and aggregated content to overcome current challenges. Nevertheless, it can be customised in terms of content, as it can be connected to extra providers Can bookings made on non-Amadeus fares, be cancelled or modified directly in Amadeus Selling Platform? _ All bookings can be done seamlessly in Amadeus Selling Platform whichever the fare type selected. After booking of non-GDS fares the travel agent receives a confirmation from the provider website that will be integrated into the PNR. As for all ghost segments, post-booking changes must be done directly on the provider’s website and the travel agent has all the information needed to modify or cancel the booking. Page 18 © 2012 Amadeus IT Group SA 3.

FAQs 2/2 4. Can the calendar view and the alternate airports be displayed at the same time? _ No. However Amadeus All Fares Plus offers the competitive advantage of different displays for the search results. With the Calendar View, search results can be compared over a 3 -day range to find the best date combination at the lowest fare for a given airport. Even more choice and flexibility is provided with the Alternate Airports option to offer the best deals for a given date to price-sensitive customers. 5. Can the travel agent process bookings according to passenger type codes? _ Amadeus All Fares Plus supports all passenger type codes (military, © 2012 Amadeus IT Group SA government, handicapped, etc. ) Page 19

Summary of benefits and features (1/2) Rapid deployment of new features _ Web based technology -no install upgrade required _ Rapid user interface modifications to support new features Access to multiple fare content in a single display _ GDS and non-GDS content: low cost carrier, corporate, public and Easy comparison of best deals _ _ _ Page 20 Results grouped by price Different views : GDS , non-GDS, merged display One way combinable fares (GDS and non-GDS fares) Lowest combinable fares highlighted Unique calendar view: 18 most competitive deals over 3 day period _ Contextual result filtering, search panel personalisation preference _ Beat the price already booked in the customer’s PNR © 2012 Amadeus IT Group SA Enhanced customer service private fares

Summary of benefits and features (2/2) Improved productivity _ Fast 3 step booking flow whatever the fare content: 1. Search and results 2. Pricing and booking 3. Confirmation _ Auto complete (encode/decode) error handling _ Automatic update of PNR _ Progressive display of recommendations: no action required Improved functionality _ Purchase of speedy boarding _ Business website credential management _ Multiple credit cards and pre-fill of credit card and billing address details Defined radius of alternate airports (KM/miles) Reduction in cost of training Page 21 _ Inexperienced users (Newcomers, temps, consultants, etc. ) can acquire booking skills rapidly © 2012 Amadeus IT Group SA from the user to update list of recommendations

Roadmap July 2012 November 2012 © 2012 Amadeus IT Group SA March 2012 Page 22

Ordering procedure © 2012 Amadeus IT Group SA For more details on pricing and ordering procedure please contact your Amadeus sales representative Page 23

Contacts Or visit our website: www. amadeus. com/travel agencies/x 212274. html? P RO=33 Page 24 © 2012 Amadeus IT Group SA Contact your local Amadeus representative to learn more about how Amadeus All Fares Plus can help your business

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