Altiris Workflow Overview Duane Newman Director Product Management

Altiris Service-Oriented Management Fabric Request security audit Tools run audit OK? Remediate Record, report

The Need for Workflow Service Desk CMDB Inventory/Asset. Systems Management Tools © 9/25/2021 Altiris

Align Business and IT Business Staff Speaks Business Process Communication Barrier IT Staff Speaks

Altiris Workflow –Common Tool and Paradigm Business Staff © 9/25/2021 Altiris Inc. IT Staff

How is Altiris Workflow different? Traditional Code/Scripting Language public class Genome. Comparer : IComparer

Enforce Accountability • Timeouts • Escalations • Delegations © 9/25/2021 Altiris Inc.

Features Self-Documenting! © 9/25/2021 Altiris Inc.

Automation & Workflow Highlights • Altiris toolset – Ease of creating workflows – Leverages

How Can I do That? 1. Identify the process you want to automate 2.

Business Process Examples • Automation of: – Service requests – Correction of configuration errors

Altiris Solutions • Altiris Workflow Designer – Tool to design the process, forms and

Contact Information • If you have questions or need additional information, please contact: –

THANK YOU Altiris and Manage. Fusion are registered trademarks of Altiris, Inc. in the

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Altiris Workflow - Overview Duane Newman | Director, Product Management | Symantec Heath Oderman | Developer, Architect | Transparent Logic

Altiris Service-Oriented Management Fabric Request security audit Tools run audit OK? Remediate Record, report and notify © 9/25/2021 Altiris Inc.

The Need for Workflow Service Desk CMDB Inventory/Asset. Systems Management Tools © 9/25/2021 Altiris Inc.

Align Business and IT Business Staff Speaks Business Process Communication Barrier IT Staff Speaks Bits & Bytes Tools • Visio • Code Editor(s) • Word • Database Engines • Excel • Web Page Builders • Etc. © 9/25/2021 Altiris Inc.

Altiris Workflow –Common Tool and Paradigm Business Staff © 9/25/2021 Altiris Inc. IT Staff

How is Altiris Workflow different? Traditional Code/Scripting Language public class Genome. Comparer : IComparer { public Genome. Comparer() { } public int Compare( object x, object y) { if ( !(x is Genome) || !(y is Genome)) throw new Argument. Exception("Not of type Genome"); if (((Genome) x). Fitness > ((Genome) y). Fitness) return 1; else if (((Genome) x). Fitness == ((Genome) y). Fitness) return 0; else return -1; } } © 9/25/2021 Altiris Inc. Altiris Workflow

Enforce Accountability • Timeouts • Escalations • Delegations © 9/25/2021 Altiris Inc.

Features Self-Documenting! © 9/25/2021 Altiris Inc.

Create Forms © 9/25/2021 Altiris Inc.

Automation & Workflow Highlights • Altiris toolset – Ease of creating workflows – Leverages Task server – Integrates with Altiris solutions • • Native Altiris Solutions OEM Partner Third-party • Process management drives the business. Altiris has the tools and the engine to deliver. © 9/25/2021 Altiris Inc.

How Can I do That? 1. Identify the process you want to automate 2. Write it down, document the interactions 3. Design forms to capture information 4. Design the process in Workflow Solution 5. Leverage Symantec configuration management execution tools (tasks, reports, collections, Helpdesk etc. ) 6. It’s THAT SIMPLE! © 9/25/2021 Altiris Inc.

Business Process Examples • Automation of: – Service requests – Correction of configuration errors – Responses to monitoring alerts – Hardware/Software Requests • Advanced change management process/approvals • Notification of configuration drift • Complete run book automation • Complete Business Process Automation © 9/25/2021 Altiris Inc.

Altiris Solutions • Altiris Workflow Designer – Tool to design the process, forms and interactions – Build integrations • Altiris Workflow Server – Server for the built workflows and process • Altiris Workflow Packs – Out of the box workflows © 9/25/2021 Altiris Inc.

Contact Information • If you have questions or need additional information, please contact: – Duane Newman © 9/25/2021 Altiris Inc. Duane_Newman@symantec. com

THANK YOU Altiris and Manage. Fusion are registered trademarks of Altiris, Inc. in the U. S. and in other countries. The other company names or products mentioned are or may be trademarks of their respective owners. © 9/25/2021 Altiris Inc.