Alpha Kappa Alpha Sorority Incorporated Lambda Phi Omega

Alpha Kappa Alpha Sorority, Incorporated Lambda Phi Omega Chapter 2016 Member Survey Results Preliminary Report October 4, 2016 – October 15, 2016 Designed and administered by the Strategic Planning Committee: Sorors Romona Davis, Loretta Embry, Jean Johnson, Diana Jones, Robynne Sherrill, Belva Denmark Tibbs (chairman), Jackie Whatley, Deann Wheeler, Deborah Willis, and Wendy Batch-Wilson Powered by

Introduction/Methodology To assist in the development of the 2017 -2019, Lambda Phi Omega Chapter's Strategic Planning Committee designed an internal chapter survey to gather information about member demographics, knowledge/skills/abilities (KSAs), and engagement in programs/fundraising activities as well as chapter strengths and opportunities for improvement. The survey consisted of 37 multiple-choice and 9 open-ended questions. The survey also included the standard Net Promotor Score (NPS), which was question 40 (see page 28 for an explanation); NPS is a recognized proxy for overall satisfaction and brand loyalty in the industry. Responses were solicited through email and collected via Survey. Monkey. com or hard copy. Chapter members were encouraged to participate in the survey from October 4 -15, 2016. On three separate occasions during this period, Soror Romona Davis, Basileus, sent all chapter members an email, which included an introductory statement about the survey, a web link to the survey as well as a hard-copy (PDF) of the survey for members who prefer not to use the on-line version. The email also included the one-page 2017 -2019 Lambda Phi Omega (LPO) Chapter Strategic Planning Update to provide needed context for the survey questions. Consequently, a total of 58 chapter members (or 46% of the total membership) responded to the survey; 45 members used the web link and 13 submitted paper surveys, which were later manually entered into Survey. Monkey. com. As many as 49 Sorors responded to the nine open-ended questions; select responses (i. e. , "no comments, "n/a" or "don't know“) were excluded from this count. Powered by

Q 1: How many years have you been a member of Alpha Kappa Alpha Sorority, Incorporated? Please select one answer. Answered: 58 Skipped: 0 Eighty-four percent of (49) respondents have been a member of Alpha Kappa Alpha Sorority, Incorporated for at least 11 years – nearly one third of the respondents have been members for 26 years or more. No respondents fell within the 6 -10 year category. Powered by

Q 2: What is your age group? Please select one answer. Answered: 58 Skipped: 0 Nine out of 10 respondents are at least 40 years old. Notably, no one under 30 completed the survey. Powered by

Q 3: What is your current employment status? Please select the category you feel best describes you. Answered: 58 Skipped: 0 Nearly 60% of respondents are employed full time. Nearly 33% of the respondents are retired or not employed. Powered by

Q 4: I was initiated into Alpha Kappa Alpha Sorority, Incorporated as… Please select one answer to complete this sentence. Answered: 58 Skipped: 0 Approximately 67% of the respondents were initiated in a graduate chapter. Powered by

Q 5: Are you a Legacy member? Answered: 58 Skipped: 0 Seventeen percent (10) of the respondents are Legacy members. Powered by

Q 6: Are you a Life Member? Answered: 58 Skipped: 0 Approximately one fourth (15) of the respondents are a Life Member. Powered by

Q 7: What is the primary reason you have remained connected with Alpha Kappa Alpha Sorority, Incorporated? Please select one answer. Answered: 53 Skipped: 5 Over half of the respondents selected Sisterhood/ Sisterly Relations as the primary reason they have remained connected with Alpha Kappa Alpha Sorority, Incorporated; Programming/ Community Service received the second highest votes at 43%. Both choices are aligned with the chapter’s mission, vision and guiding principles. Powered by

Q 8: What is your CURRENT highest level of involvement in Lambda Phi Omega Chapter? Please select one answer. Answered: 58 Skipped: 0 Nearly all the respondents are involved in Lambda Phi Omega Chapter. Over half of the respondents serve as a chapter officer or committee chairman/co-chairman; 45% serve as a member of a committee. Interestingly, only seven chapter officers took the survey. Powered by

Q 9: Do you have other CURRENT roles in Alpha Kappa Alpha Sorority, Incorporated? Please select one answer. Answered: 58 Skipped: 0 Nearly 30% of the respondents are involved in AKA activities outside the chapter – 19% are chairing or cochairing a committee for the 86 th Great Lakes Regional Conference and 10% are serving in a leadership role at the Cluster or Regional level. Please note that only 46% of the total membership completed this survey. Powered by

Q 10: What is your FUTURE (within the next three years) interest in a leadership role? Please check the highest level position. Answered: 58 Powered by Skipped: 0 Half of the respondents (29) are interested in serving in a leadership role within in Lambda Phi Omega Chapter or at the cluster or regional level. Sixteen individuals provided recommendations on how to help prepare them for a future leadership position.

Q 11: INTEREST IN A LEADERSHIP ROLE – Suggestions for developing and supporting future leaders Answered: 16 Five respondents identified the need for leadership development/training to prepare future leaders. Four respondents suggested mentoring/ shadowing programs that would provide exposure to different leadership positions. Below are select comments: • "Protocol" • "Trainings on the individual office positions and responsibilities" • "Being able to shadow current positions" • "To be able to attend future Regional Conferences, Boules, and Leadership Conferences. " • "I enjoy the Leadership Development activities. We need to continue these efforts. " One Soror provided a very comprehensive recommendation for preparing future leaders: "Standardize documents/templates, create internal operating procedures that provide chapter-specific guidelines on how to conduct the business in Lambda Phi Omega Chapter. While there are national guidelines, these guidelines are not instructions on how specific processes in the chapter should be completed. Therefore, each subsequent chairman gets instructions from the former chairman if she's fortunate enough to get clear ones, and learns through hard knocks. Chairmen should have guidelines on how to complete succinct reports, how and when to bring motions to the chapter, how to keep tabs on her budget line item, what she can and can't purchase, what the protocol is for public announcements, how/when to properly transfer collected funds to the pecunious grammateus, and when to make announcements versus reports. Document the specific processes (yes we have national standards, but national standards do not instruct LPO members on exactly how LPO wants those national requirements carried out). Structure operations like a business, incorporate more technology to make processes easier, and train the leaders on the approved internal operating guidelines. The result might prove to be fewer mistakes along the way, shorter meetings and more people willing to step up and take the reins. “ Powered by

Q 12: Knowledge is something you have learned in school, from training or from experience. Identify your KNOWLEDGE. Please check all that apply. Answered: 56 Skipped: 2 While at least three individuals selected each of the 11 categories, the top five Knowledge areas within the chapter are: 1. Education/Training (75%) 2. Social Services (36%) 3. Business/Administration (30%) 4. Healthcare (20%) 5. Medicine/Nursing (14%) In addition to the 11 categories listed, four respondents added mental health counseling, English, Parliamentary Procedure and Philanthropy. Powered by

Q 13: A skill is something you can do. Identify your SKILLS. Please check all that apply. Answered: 56 Powered by Skipped: 2 While at least one Soror selected each of the 12 categories, the top five SKILLS within the chapter are: 1. Leadership (59%) 2. Event Planning (54%) 3. Public Speaking/Presentation Skills (45%) 4. Evaluation/Research/ Performance Management (29%) 5. Budgeting/Fiscal Management (25%) Only one person selected Graphic Arts and three people identified Social Media/Website Design as skills. In addition to the 11 categories listed, three respondents added educating young people, writing and some crafts.

Q 14: An ability is a special talent or even a personality quality that you have. Identify your ABILITIES. Please check all that apply. Answered: 56 Skipped: 2 While at least eight individuals selected each of the 8 categories, the top four ABILITIES within the chapter are: 1. Ability to inspire/motivate others (62%) 2. Organization/planning (59%) 3. Problem solving (57%) 4. Building relationships/ collaborative (50%) 5. Driving for results / getting things done (48%) 6. Humorous / fun-loving (48%) One Soror added “all of the above. ” Crafting/Decorating ability received the fewest responses with 8. Powered by

Q 15: Currently, do you feel you are able to fully utilize your Knowledge, Skills and Abilities (KSAs) within Lambda Phi Omega Chapter? Answered: 56 Skipped: 2 Eighty percent of the respondents believe that they are able to fully utilize their KSAs within the chapter. Forty-nine Sorors provided comments on the utilization (or lack thereof)of their KSAs within Lambda Phi Omega Chapter. Powered by

Q 16: Comments about Use of Knowledge, Skills, and Abilities (KSAs) within the Chapter N = 49 • • "I have had an opportunity to display some of my creative ideas at various events. I have also used my skills and abilities to create some great and lasting partnerships with the community, " "Due to the size of our chapter I feel there is always opportunity. " "There always opportunities to get involved and share ideas" "There are numerous opportunities for involvement. However I do feel that sometimes there are opportunities that are missed because only certain individuals are enlisted for their help. " "It seems the same persons are sought out for positions, some serving in multiple roles. It does not appear enough is done to encourage/support other members to take on roles of increasing leadership. " "I feel that I am not able to fully utilize my knowledge with the chapter is based on personality conflicts. It shouldn't be the case, yet unfortunately it is. “ PROGRAMMING - "Programming appears to be geared toward short results as opposed to long term success. " Powered by

Q 17: Do you feel that your Knowledge, Skills or Abilities (KSAs) have been enhanced as a direct result of your participation in the chapter? Answered: 56 Skipped: 2 Eighty-two percent of the respondents believe that their KSAs have been enhanced as a direct result of their participation in the chapter. Forty-six Sorors provided comments on how participating in Lambda Phi Omega Chapter has enhanced their KSAs. Many cited serving as an officer or committee chairman. Powered by

Q 18: LPO Involvement Enhanced My KSAs N = 46 • • • “[I]nspired by just being around sorors operating in their abilities and skills" "By being a financial and active member of this chapter, I have acquired or enhances skills from working with my Sorors at different Committee meetings. " "I have been encouraged to think outside of the box. I have also been encouraged to meet new people and start new relationships. " "My networking skills have increased personally and within a group setting. " "Being exposed to new opportunities with different programs and activities. " "My participation in different committees, either as a member or leader pushes you to do your best. Keeping active is key [to] growth. "Member mentoring is needed to enhance one's skills and or knowledge base. Openness to change and new ideas would further allow for enhanced skills and knowledge. " "Early on I was eager to serve in leadership roles but was stagnated by the "clique mentality" and lost interest; however, willing to participate and serve. " “My knowledge of chapter operations and the impact the sorority has in the community has been enhanced because LPO does a very good job of reaching into the community. The chapter is sisterly and there is always more to learn in terms of sorority operations. From a professional development standpoint (e. g. , financial oversight/budgets, personnel, professional writing, etc. ), I can't really say the chapter has "enhanced" my skills. I think those skills were learned more through school and work. " Powered by

Q 19 -Q 33: Chapter Participation and Interest in Target Programs Are High! Responses to Questions 19 through 33 Over 80% of the respondents stated that they have interest in the five Program Targets. Between 5% to 23% of the respondents actually serve on one of the Program committees. Regardless of committee involvement, over 50% of the respondents stated that they have participated in an activity related to one of the initiatives. Of the five program targets, Global Impact had the lowest interest percentage (81%) and participation rate (57%). Powered by

Q 34: Please indicate any of the chapter-sponsored Community Impact Days in which you have participated. Check all that apply. Answered: 53 Skipped: 5 While 81% of the respondents have participated in one of the Community Impact days, the top three activities are: 1. Pink Goes Red for Heart Health Day (72%) 2. Martin Luther King, Jr. Day of Service (51%) 3. 1908 Playgrounds Mobilization Day (47%) Nineteen percent of the respondents (10) had not participated in any of the six events. Powered by

Q 35: What other Chapter Committees have you actively served on in 2016? Please check all that apply. (Standing Committees are in bold text. ) Answered: 53 Skipped: 5 There are 25 committees in Lambda Phi Omega Chapter – 17 standing committees and 8 special/ad-hoc committees. Based on the number of responses, the top five committees are: 1. Membership (43%) 2. Pearl Day (36%) 3. Health (21%) 4. Scholarship (21%) 5. Founders’ Day (17%) If each committee has a chairman and co-chairman, there are 50 opportunities, excluding chapter officers, for members to serve in a leadership role. Powered by

Q 36: Do you CURRENTLY serve as Chairman or Co-Chairman on one of the committees listed above? Answered: 53 Skipped: 5 Forty-two percent of the respondents serve as a chairman or co-chairmen of one of the 25 committees listed in the survey. Powered by

Q 37: How important is fundraising to Lambda Phi Omega Chapter’s longterm sustainability? Answered: 53 Skipped: 5 Nine out of ten respondents stated that fundraising is important to Lambda Phi Omega Chapter’s long-term sustainability. Powered by

Q 38: How did you support the chapter’s 2016 fundraising activities? Please check all that apply. Answered: 53 Powered by Skipped: 5 The top three fundraising activities identified by respondents are: 1. Purchasing tickets for Autumn Affair (66%) 2. Making donations to support fundraising activities (60%) 3. Selling raffle tickets for the Autumn Affair (57%) Three Sorors added purchasing Chapter badge, soliciting ads for the souvenir booklet for the Autumn Affair and serving on the Fundraising Committee.

Q 39: Suggestions for Fundraising Activities to Support Programs and Community Service Projects Answered: 11 • • • "Having a cabaret" "Collaborate with Alpha Omega on bringing Marilyn Mc. Coo and Billy Davis in concert to Cleveland. I am a personal friend of the duo. " "Game Day" "Amish Country Bus Trip, D. C. African American History Museum Bus Trip" "More dine and donate. Bus trip to Amish country or shopping trips to outlet mall. " "Selling an Alpha Kappa Alpha Sorority Inc. product of some kind. " "Affordable social events" "Higher impact activities such as golf outing, movie fundraiser. Activities that allow the community to participate. " "Solicit sponsors for events to defray operating costs. " "Consider Autumn Affair every other year" "Not necessarily an activity, but could make recommendations for Corporate sponsorships to the Foundation to assist with chapter programming. “ It is important to note that other suggestions for fundraising were part of responses to questions 45 and 46. Powered by

Q 40: How likely is it that you would recommend joining Lambda Phi Omega Chapter to a friend or colleague? Answered: 52 Skipped: 6 Based on the 52 respondents to question 40, the Net Promoter Score (NPS) for Lambda Phi Omega Chapter is 71 -- 79% of the respondents are promoters (responded 9 or 10) and 8% are detractors (responded 0 to 6). According to the Survey. Monkey benchmark, LPO has an excellent NPS Explained “The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand. NPS can be as low as − 100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i. e. , higher than zero) is felt to be good, and an NPS of +50 is excellent. Customers are surveyed on one single question. They are asked to rate on an 11 -point scale the likelihood of recommending the company or brand to a friend or colleague: “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague? ” Based on their rating, customers are then classified in 3 categories: detractors, passives and promoters. ‘Detractors’ gave a score lower or equal to 6. They are not particularly thrilled by the product or the service. They, …could potentially damage the company’s reputation through negative word of mouth. ‘Passives’ gave a score of 7 or 8. They are somewhat satisfied but could easily switch to a competitor’s offering if given the opportunity. … ‘Promoters’ answered 9 or 10. They love the company’s products and services. They are the repeat buyers, are the enthusiastic evangelist who recommends the company products and services to other potential buyers. The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. ” Source: http: //www. medallia. com/net-promoter-score/ Powered by

Q 41: Recommend LPO to a Friend -- Why or Why Not - Responses from individuals who gave a score of “ 10” on Q 40 and “strongly agree” on Q 42 Answered: 18 Skipped: 7 • • • • • “I truly believe in the work our chapter is doing in the community and their promotion of sisterhood. ” “I think it is important that we keep our membership up so that we have enough people to do the work of Alpha Kappa Alpha. ” “Alpha Kappa Alpha Sorority is an organization that is committed to community service. ” “Sisterhood, sisterly relations” “LPO is the best. Love - sisterhood - caring leadership – knowledge” “Mission” “I LOVE MY SORORITY AND MY CHAPTER” “Our chapter is progressive and full of very talented sorors and I am very proud of our accomplishments and the dedicated leadership of our officers and committee members. As a charter member I have seen tremendous growth in our chapter. ”. “Great Chapter, Involved Sorors, 1 st Class events” “They are active in the community and there a lot of opportunities to participate and for leadership. Also, it's a friendly and welcoming chapter. ” “Lambda Phi Omega chapter is warm, friendly, community oriented, organized and fun to belong. ” “I love my chapter. It is small and mighty which allows you to get to know each other. ” “There is a lot of diversity and sisterhood within our Chapter. It's not too big and not too small. ” “I love my sisterhood and would want others to share in the wonderful opportunities we are involved in. Not to mention the sisterhood bonds that are formed!” “Our chapter is one of excellence and growth. ” “We are a friendly chapter & not too large so sorors can get to know each. ” “I highly recommend Lambda Phi Omega chapter because we are a friendly, progressive chapter. ” “I love my Chapter as well as the Sorority. I love for what we stand for, service our community, and give scholarships to high school students. ” Powered by

Q 41: Recommend LPO to a Friend -- Why or Why Not Comments continued N = 16 While many Sorors described the wonderful sisterly relations, sisterhood or community programs as the reason they would recommend Lambda Phi Omega Chapter, several respondents identified some opportunities for improvement. • “Our chapter is very welcoming and there are many varied opportunities to get in and fit in. There is something for everyone. ” • “Lambda Phi Omega is a very welcoming and friendly chapter. LPO provides plenty of community service programs and sisterly relation activities as well as taking care of sorority business. ” • "The chapter is not as solid as it should be. The members are not trained well because they have not been in the chapter long enough to have positions of leadership. Also, there are too many subgroups (cliques) not a friendly environment, especially among the newbees. “ • “There is still too much dissension within the chapter. ” • "Sometimes it gets cliquy and there is no active mentoring for new members --also only a handful of Sorors are recognized for their hard work. " • "There are some members that have performed unscrupulous acts while serving as officers and wasn't held accountable. " • “Excellent group for growth, community involvement, sisterly connection, serving others” • “We are a great chapter, but we do have somethings to work on. Meetings run too long and at times cliques. ” • “Lambda Phi Omega is very active in the community and it is just the right size where you feel valued and welcomed!” • “ There are only a select few that I feel would be truly committed to our chapter. ” • "I think Lambda Phi Omega Chapter is made up of a very motivated group of women who take their affiliation seriously. Though not every group is perfect and there may be disagreements among sorors, generally the disagreements don't become so obtuse that they get in the way of progress. The chapter is small enough to get as involved as you wish, but small enough to know the names and faces of most. LPO has a presence in the community and a presence in the region. I'm probably biased, but no other chapter or sorority in this area is going to give a candidate that small-chapter feel with a big chapter community impact as well as LPO. " • “We have more room to grow, but overall Sorors are very sweet, warm and kind. ” • “Strongly recommended my daughter join the chapter, but she moved out of state. ” • “Lambda Phi Omega has a sisterly relationship, which is its greatest asset. It glows throughout the chapter and with its members. • "I appreciate the intimacy of our chapter and knowing who my sorors are. There's a lot of love & support within our chapter. " • "There is a lot of diversity and sisterhood within our Chapter. It's not too big and not too small. “ Powered by

Q 42: Lambda Phi Omega Chapter of Alpha Kappa Alpha Sorority, Incorporated is the premier sisterhood of distinguished professional women united to serve humankind. Answered: 52 Skipped: 6 Eighty-nine percent of the respondents strongly agree or agree with this sentence, which leads the Lambda Phi Omega Chapter’s vision statement. In contrast, four percent (or two) of the respondents disagree or strongly disagree with this statement. One of these Sorors commented: “I’ve never felt the “sisterly” component personally, but have observed it to exist amongst members. ” Powered by

Q 43: Comments about LPO being the premier sisterhood to serve humankind - - Responses from individuals who gave a score of “ 10” on Q 40 and “strongly agree” on Q 42 Answered: 15 Skipped: 10 • • • • “I believe this is one of our primary goals and is what makes us so strong. We may have our differences but we put them aside to serve humankind. ” “Alpha Kappa Alpha is the first sorority established for African American women. I think it is important that Lambda Phi Omega Chapter continue that legacy as we provide "service to all mankind. “ “ “The organization is committed to goals and targets to support the community. ” “Observation” “Activities” “The above statement substantiates my reasons for strongly agreeing with the fact that Lambda Phi Omega is an outstanding and progressive chapter. ” “Hard working Sorors” “All members of Alpha Kappa Alpha Sorority represent a premier sisterhood of distinguished professional women in my opinion. ” “The chapter boasts a wide selections of educated and professional women who more times than not work well together to accomplish the goals of the sorority. ” “This is one of the principles I believe you must know from the start. ” “We are an awesome sisterhood, the 1 st and finest!” “All sorors are highly professional and accomplished women with service at the core of who they are. ” “We are the BEST and strive to improve the lives of the community with special emphasis on children. ” “I feel the camaraderie of strong, talented women. No matter what happens, we are still sisters. As I reflect on the last 35 years, I have nothing but fond memories. ” “Be this statement is so true about our sorority!” Powered by

Q 43: Comments about LPO being the premier sisterhood to serve humankind - continued Answered: 7 Several Sorors identified areas for improvement: • "I believe the majority are truly in the chapter to serve but, there are many that think this is a social club and just want to claim glory for themselves. . . not cool at all. “ • “There is still too much dissension within the chapter. ” • “Too cliquish” • "Some of the members are not sisterly and have their own self serving agendas. “ • “The chapter demonstrates and practices the above statement via chapter activities and sisterly relations. ” • “We always have room for improvement. If Sorors could get over their egos and instead handle business, we would be absolutely awesome. ” • “LPO must improve its operational processes in order to achieve premier status. ” Powered by

Word Summary from Respondents Who Gave Lambda Phi Omega Chapter High Marks! These words are from respondents who rated LPO 10 on the NPS (Q 40) and strongly agreed with the vision statement (Q 42). Powered by

Q 44: Lambda Phi Omega Chapter’s Strengths – What we do well Answered: 49 Many Sorors identified LPO’s sisterly relations, community service programs or welcoming new Sorors as strengths. This response is consistent with the primary reason Sorors remain connected to the sorority. Below are select verbatim comments. • GENERAL – "Lambda Phi Omega Chapter creates a welcoming and productive atmosphere. " • GENERAL - "In the past, LPO has been very exemplary with taking care of business. Up until about 6 years ago was when the wrong people got into office but before that it was run like a business. “ • PROGRAMMING -"While scholarship is important/wonderful. Everyone is giving scholarships. We need to do better at addressing community needs and spending our dollars there so that more students can focus on their education not their needs. “ • PROGRAMMING - "Program implementation- we have creative services projects and other community programs. “ • PROGRAMMING - "It would be nice if we could get our projects out more to the public. “ • PROGRAMMING - "Health initiatives and activities that support them are superior. “ • OPERATIONS - "Keep sorors informed of the happenings within the chapter. “ • OPERATIONS - "Documenting the chapter activities. “ Powered by

Q 45: Lambda Phi Omega Chapter's Growth Opportunities for Improvement Answered: 46 • • PEARL DAY - "I would love to see Pearl Day tickets included in our dues. We have not been very successful with our assessments, for numerous reasons, however we are always wanting the chapter to support the Pearl Day event. This "assessment" will ensure participation and bring the event to a new level. It becomes difficult to support a formal affair every year with rising costs for tickets, attire and guests. Pearl Day should be considered our signature event. Just my thoughts. " PROGRAMMING - "While scholarship is important/wonderful. Everyone is giving scholarships. We need to do better at addressing community needs and spending our dollars there so that more students can focus on their education not their needs. " PROGRAMMING - "Community outreach must be strengthened. Providing educational opportunities at no cost to the community will help us grow and receive additional community support and recognition. " OPERATIONS - "Incorporate the use of technology into more operational practices to make processes more efficient (e. g. , webex, accounting system, electronic documents that can be submitted electronically, better use of the website)" OPERATIONS - "To make sure we are being more timely when holding our Chapter meetings. " OPERATIONS - "Encourage the members to follow the 12 guiding principles and enhance them during the next 3 years. " OPERATIONS - "How we conduct Chapter meetings and give reports. " DEVELOPMENT- "Stop breaking protocol by selecting sorors for positions they are not qualified to perform. Start grooming and mentoring different sorors (succession planning) to fulfill positions they are truly qualified to perform and not just because you are friends. " Powered by

Q 45: Lambda Phi Omega Chapter's Growth Opportunities for Improvement continued Answered: 46 • • • DEVELOPMENT - "Make sure the expertise and talents of every soror are used" DEVELOPMENT "Encouraging and assisting members in developing an Individualized Leadership Plan to help prepare them to grow into leadership positions within the chapter and at other levels of the sorority. " DEVELOPMENT - "Work on identifying talents and skills of sorors , then match to projects so more participation will be possible" FUNDRAISING - "think of more creative ways to fundraise collectively as an organizations" FUNDRAISING - "Establish projects that will increase funds and grow the foundation. " RECRUITMENT-"Identifying skills needed to move the chapter forward then seeking out individuals with those skills and who may have an interest in considering becoming members. RECRUITMENT- "Get the correct people in office and recruit better level-headed members not just any female who wants to be in the org. " MEMBERSHIP - "Continue with sisterliness" MEMBERSHIP - "Provide more opportunities for sorors to get to know each other. More practical training such as the CPR training at the retreat. " MEMBERSHIP - "Increase membership of strong, hardworking and dedicated women that will work to accomplish the mission and goals of the chapter. " MEMBERSHIP - "Having more activities for inactive sorors that are not always about reactivating, fundraising or community service but a true sisterhood activity. This would allow the sorors to remember the love. " MEMBERSHIP - "More Sorors need to become more involved in the initiatives put forth by the chapter. I feel like many of the same Sorors carry the load with volunteering, fundraising, and supporting programs and activities. Many time Sorors rather write a check instead of actively raising funds and participating in activities, projects, etc. We need support from all of the Sorors, not just a few. " Powered by

Q 46: ADDITIONAL COMMENTS Answered: 10 • • • GENERAL - "I am very proud of our chapter and will continue to help as long as I am able. " GENERAL - "Continue to provide meaningful service to all mankind!" GENERAL - "Overall, I believe our chapter is one of the best chapters in AKA history!" FUNDRAISING - "I think we need to be careful that we do not overlap fundraising initiatives and that we remain mindful of Sorors financial responsibilities---increase of dues at the national level, regional assessment and chapter dues payments occurring within months of each other and during two of the chapter's big funding initiatives. I also feel that when initiatives are made the membership is asked to decide quickly and without sufficient information to make an informed decision. " FUNDRAISING - "Start building partnerships that can be financially advantageous, i. e. , sponsorships, donations and/or money draw due to their name or cause. Start writing and seeking grants for our community outreach or community workshops/services. " MEMBERSHIP - "I think it is important to pay more attention to our more seasoned Sorors (Golden, Silver and soon-to-be diamond Sorors)" OPERATIONS - "keep better records for deadlines; keep current and keep communicating" OPERATIONS - "I love being able to complete the survey this way. It would be a good way to complete in the chapter meeting. Very green!" PROGRAMMING - "As a chapter we need to focus on impactful projects as opposed to a lot of little projects. Larger projects would also allow participation by a larger number of members. " PROGRAMMING - "There a lot of activities going on and it is hard to be able to participate in them all. After doing this survey, I'll do a better job in participating. " Powered by

NEXT STEPS IN THE CHAPTER'S STRATEGIC PLANNING PROCESS: (This timeline allows for continued member involvement throughout the process. ) 1. Soror Romona will distribute the 2016 Member Survey to the Chapter by October 21, 2016 – COMPLETE 2. Soror Romona will ask chapter members to volunteer to serve on subgroups to finalize the S. M. A. R. T. goals and action plans to achieve the six strategic goals (membership, programming, financial, membership/leadership development, chapter operations and AKA brand) by October 31, 2016. 3. The Strategic Planning Committee will provide an update at the November Executive Board and Chapter Meetings – November 1, 2016 and November 19, 2016, respectively. 4. Subgroups develop S. M. A. R. T. goals and action plans to achieve the strategic goals by December 1, 2016. 5. Executive Board reviews our 2017 -2019 Strategic Plan by December 6, 2016. 6. Chapter reviews and approves our 2017 -2019 Strategic Plan by December 17, 2016. 7. Soror Romona will send our 2017 -2019 Strategic Plan to AKA Corporate Headquarters before the December 31, 2016 deadline. Powered by

THANK YOU Greetings, Sorors! Thank you for supporting Lambda Phi Omega Chapter's strategic planning process. We appreciate your engagement and value your input. These results are informing our 2017 -2019 Strategic Plan. Special thanks to the 58 Sorors who participated in this 2016 Member Survey and all the respondents who took time to provide written comments. In sisterhood, The Strategic Planning Committee Sorors Romona Davis, Loretta Embry, Jean Johnson, Diana Jones, Robynne Sherrill, Belva Denmark Tibbs (chairman), Jackie Whatley, Deann Wheeler, Deborah Willis, and Wendy Batch-Wilson Powered by