Alcatel Omni PCX Enterprise for Large Enterprises Overview

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Alcatel Omni. PCX Enterprise for Large Enterprises Overview Version 5. 0 Lx The reference

Alcatel Omni. PCX Enterprise for Large Enterprises Overview Version 5. 0 Lx The reference in openness

Market trends Analyst vision > > Convergence is becoming a reality • IP and

Market trends Analyst vision > > Convergence is becoming a reality • IP and Convergence evaporating distance, enabling real time decision making • “ 73 percent of Global 2000 enterprises are already migrating or planning to migrate to a converged network…” Employee resource management is critical • > “To make knowledge work more productive will be the great management task of this century, just as to make manual work productive was the great management task of the last century. “ Peter Drucker Enhanced customer interaction becoming imperative • Through 2005, enterprises that deploy multi-channel service & self-service will improve customer loyalty, stabilize personnel costs and lower their costs of service Enterprise Large Segment Overview Version 5. 0 Lx — 2 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Business communication Challenges for enterprises > Move to application networkability E-Business Applications Branch ATM/FR

Business communication Challenges for enterprises > Move to application networkability E-Business Applications Branch ATM/FR IP Campus networks TDM PBX PSTN KS Network Services Single Network RS Workgroup Communication Applications KS Any terminal Anywhere Anytime Multiple communication tools Multi terminal and multi modal communication Dedicated communication applications with optional client integration Portal integration, thin client access E-business dedicated applications Integration of communication functions in e-business applications Real time telephony call handling Multi-media, multi-protocol communication control Separated infrastructure Enterprise Large Segment Overview Version 5. 0 Lx — 3 Edge Converged Qo. S enabled Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Our vision to fulfill Business communication needs Applications e-Business applications Enabled by Open APIs

Our vision to fulfill Business communication needs Applications e-Business applications Enabled by Open APIs Open Communication Suite Open Standard s Communication software suite, independent from the infrastructure & enabled with Internet technologies Supported over A single, highly available, standards based, networking infrastructure Network Foundation Enterprise Large Segment Overview Version 5. 0 Lx — 4 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Open, powerful and modular > Enterprise complexity demands a diverse

Alcatel Omni. PCX Enterprise Open, powerful and modular > Enterprise complexity demands a diverse set of applications • Communication control to manage connections throughout your enterprise • Communication applications to enhance employee resource management Communication Applications Communication Control M. I. S Web E-mail Single access Unified applications soft phone distribution point Messaging Personal Multi Web CRM Campaign Personal terminal mgt. distribution connectors info manager routing TDM & IP Call handling Context/ cost routing ARS/Ubiquity Enterprise Large Segment Overview Version 5. 0 Lx — 5 Multi protocols management 500+ features multi-tenant mobility ACD Distribution supervision Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Transparent network ABC DHCP/TFTP Server Qo. S L 2/L 3 SNMP agent LDA P Data base Open Communications Suite and customer interaction

Business challenges driving enterprise's decisions > The top six challenges for our customers: •

Business challenges driving enterprise's decisions > The top six challenges for our customers: • Evolve the communication architecture while protecting investment To enable network innovation and renovation • Optimize network infrastructure To support real time networked applications • Customer Interaction Secure the network To ensure that the network is available • Agile Workplace Enable flexible and multimedia customer interaction To optimize customer loyalty • Intelligent Networking Personalize employee communication tools To increase productivity & job satisfaction for all users • Architectural Flexibility Highest Reliability Optimize network and application management To control operations and TCO Simplified Management Alcatel Enterprise Survey Q 4 2001 Enterprise Large Segment Overview Version 5. 0 Lx — 6 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Introducing Alcatel Omni. PCX Enterprise Architectural Flexibility Value Proposition Enterprise Large Segment Overview Version

Introducing Alcatel Omni. PCX Enterprise Architectural Flexibility Value Proposition Enterprise Large Segment Overview Version 5. 0 Lx — 7 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Architectural Flexibility means > Cost effectively match your communication network to company size, topology,

Architectural Flexibility means > Cost effectively match your communication network to company size, topology, and business needs as they evolve. > “ 80/20 rule”: Get maximal ROI by applying investments where they make most sense > Minimize CAPEX by leveraging existing voice network infrastructure investments > Minimize CAPEX by leveraging existing data network infrastructure investments > Preserve your new investments with future proof, standards-based solutions > Quickly realize the benefits of future innovations by openning up your network Enterprise Large Segment Overview Version 5. 0 Lx — 8 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel “ 73 percent of Global 2000 enterprises are already migrating or planning to migrate to a converged network…” Meta. Group

Alcatel Omni. PCX Enterprise Multi-OS, multi-platform > Architectural Flexibility • > H 323 SIP

Alcatel Omni. PCX Enterprise Multi-OS, multi-platform > Architectural Flexibility • > H 323 SIP Seamless integration with any network Reliable, secure and future-proof O. S – Dominates in e-Business (ERP, CRM…) – Reduced kernel latency, 30 ms response guaranteed Qo. S • Optimized for small/medium configurations Dissociate HW & SW, fit purchasing agreements Enterprise Large Segment Overview Version 5. 0 Lx — 9 • IP Media Handling • Voice Processing • 4645 MIB 2 SNMP traps CPU-GD LAN/ WAN Non Alcatel hardware (“Appliance server”) – www IP Qo. S Alcatel hardware – server H 323 SIP Server independent • TFTP DHCP Robust Operating System: Linux and Unix – (DHCP) server Operating system independent • > IP Address Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel ISDN/ PSTN • Analog or FAX • Conferencing • Compression • Voice guidance

SIP: adding new Internet services to existing voice services and applications > Wireless Support

SIP: adding new Internet services to existing voice services and applications > Wireless Support for SIP ADSL • SIP clients Windows XP, Pingtel phones. POTS lines • SIP access to distributed application • SIP Gateway: • Inter-working with legacy phones: H 323, Reflexes. TM, e-Reflexes. TM, POTS, DECT/PWT, cellular • 3 rd Party Sip, Networks Sip-T SIP: Message bus conveying presence notification deployment of customized services SIP Proxy (registrar, location) SIP Proxy servers for better scalability and easier • SIP Applications Business Applications Enterprise SIP+ Proxy Interworking Advanced services (call barring & billing for PSTN access, transfer, conference, voice mail access & notification…) Enterprise Large Segment Overview Version 5. 0 Lx — 10 H. 323+ Softphone Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel IP phones Digital phones SIP Softphone

One platform for a variety of profiles > Customer profiles IP centric architecture Pure

One platform for a variety of profiles > Customer profiles IP centric architecture Pure IP • Hybrid environment • Traditional telephony • Traditional voice architecture Appliance server IP LAN/WAN network Hybrid architecture pockets of convergence Remote shelf TDM network PSTN ISDN Enterprise Large Segment Overview Version 5. 0 Lx — 11 PSTN ISDN Media Gateways Edge Switch Access Switch Media Gateway PSTN ISDN IP LAN/WAN network Media Gateway Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Visionary and practical > Various migration strategies • • Investment

Alcatel Omni. PCX Enterprise Visionary and practical > Various migration strategies • • Investment protection Architecture and management simplification Alcatel Omni. PCX Enterprise PSTN ISDN CPU 5 5 INT-IP CPU 6 6 CPU ACT LIOB INT-IP Leased Line IP Network Media Gateway INT-IP INTOF*4 ACT Fiber INT-IP ACT Leased Line ACT Enterprise Large Segment Overview Version 5. 0 Lx — 12 INTOF Fiber Applications/services • • Switch/Routeur Unified Communications Contact Center Network Management Network Services Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Introducing Alcatel Omni. PCX Enterprise Intelligent Networking Value Proposition Enterprise Large Segment Overview Version

Introducing Alcatel Omni. PCX Enterprise Intelligent Networking Value Proposition Enterprise Large Segment Overview Version 5. 0 Lx — 13 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Intelligent Networking means > Delivering consistent features and applications across the total enterprise •

Intelligent Networking means > Delivering consistent features and applications across the total enterprise • > Providing intelligent call routing for efficient business operations • > LCR, branch survivability Offering new capabilities while migrating from existing voice environments in a non disruptive manner • > Virtual system with distributed intelligence IP or legacy TDM Connecting all locations using the full choice of networking technologies • Voice over x Enterprise Large Segment Overview Version 5. 0 Lx — 14 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise distributed architecture > Media Gateways & traditional telephony Small &

Alcatel Omni. PCX Enterprise distributed architecture > Media Gateways & traditional telephony Small & medium size 10 - 200 users Alcatel Omni. PCX Enterprise • • 5000 users (IP phones, DECT/PWT, analog, soft phones), 2. 000 Trunks, 90 Media Gateways (racks) Bandwidth management: IP domains Switch/router Application servers IP WAN Switch/router Switch/routeur Alcatel Omnipcx Enterprise Switch/router Switch PSTN ISDN OA 512 for very small branch offices 1 - 10 users Enterprise Large Segment Overview Version 5. 0 Lx — 15 Media Gateways and IP phones Small & medium size 10 - 200 users Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Virtual configuration > Scaling & adapting to any topology with

Alcatel Omni. PCX Enterprise Virtual configuration > Scaling & adapting to any topology with multiple call servers PSTN ISDN Alcatel Omni. PCX Enterprise Alcatel Omni. PCX Entreprise Alcatel Omni. PCX Enterprise IP LAN WAN ATM Leased lines Frame Relay Alcatel Omni. PCX Enterprise > Virtual Enterprise Multiple communication servers: (peer to peer IP) • • • 100 servers, 50, 000 users Application & management centralization or distribution Feature transparency Enterprise Large Segment Overview Version 5. 0 Lx — 16 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel > Multiple Enterprise • > > 255 Virtual Enterprises No user limit Feature transparency

Alcatel Omni. PCX Enterprise Distributed architecture > Solution based on Media Gateways & IP

Alcatel Omni. PCX Enterprise Distributed architecture > Solution based on Media Gateways & IP phones Application servers • Communication within branch office remains local (peer to peer) • The branch retains its identity IP WAN Welcome messages – Music on hold – Night service – ISDN Switch/router Alcatel Omni. PCX Enterprise Switch/router • WAN bandwidth is optimized Local tones generation – Local Music on hold – Local conference circuits Switch Media Gateways and IP phones Small & medium size 10 - 200 users Enterprise Large Segment Overview Version 5. 0 Lx — 17 • Cost optimization “break-out” feature – LCR/ARS – Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Back-up continuity for surviving IP WAN failures Media Gateways & traditional telephony Small &

Back-up continuity for surviving IP WAN failures Media Gateways & traditional telephony Small & medium size 10 - 200 users Switch/router > Router back up • > Application servers Additional back-up via Media Gateways • IP WAN • • Switch/router ISDN Alcatel Omni. PCX Enterprise over ISDN Signaling backup via PSTN connection All local services maintained Intra enterprise call via public network Switch/router Signaling Back-up Switch/router OA 512 for very small branch offices 1 - 10 users Enterprise Large Segment Overview Version 5. 0 Lx — 18 Media Gateway & IP phones Small & medium size 10 - 200 users Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Integration with existing networks > Interwork with Voice over IP

Alcatel Omni. PCX Enterprise Integration with existing networks > Interwork with Voice over IP networks (H 323, SIP) > Omni. PCX Enterprise supports a full range of TDM protocols to interface easily with existing PBX’s > Integrates the legacy into the company communication workflow Protect existing investment Q-SIG H 3223 Gatekeeper SIP Gateway Alcatel Omni. PCX Enterprise Media Gateway Enterprise IP Network PRI Master DPNSS Analog Tie lines E&M Media Gateway Enterprise Large Segment Overview Version 5. 0 Lx — 19 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Existing 3 rd vendor PABX

Introducing Alcatel Omni. PCX Enterprise Agile Workplace Value Proposition Enterprise Large Segment Overview Version

Introducing Alcatel Omni. PCX Enterprise Agile Workplace Value Proposition Enterprise Large Segment Overview Version 5. 0 Lx — 20 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

The Agile Workplace means. . . > Providing feature-rich telephony to simplify communications •

The Agile Workplace means. . . > Providing feature-rich telephony to simplify communications • Dial by name, voice mail integration on phone display, voice quides. . . > Providing feature consistency across a range of phone choices • Optimized infrastructure without compromise on user productivity > Providing SIP end-point support • Openness to future multi-media applications > Offering full-featured on-site/off-site mobility solutions • Increased accessibility and reduced response time > Extending PC desktop environment with voice services • Simplified access to communication applications from a standard web browser (web/XML interface) • Low cost deployment and enhanced productivity with out-of-the-box softphone integration (Lotus, MS. . ) Enterprise Large Segment Overview Version 5. 0 Lx — 21 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Reflexes. TM: focused on facilitating communications > Easy communications - IP or Digital •

Reflexes. TM: focused on facilitating communications > Easy communications - IP or Digital • • A range of four sets: – QWERTY call by name, Voice guidance – Single-line & multi-line, display, hands free, navigator… Application integration: voice mail, fax – • • Full integration with 4635 messaging system (TUI, management, record on line. . . ) IP telephony – Integrated 10/100 base. T switch – G. 711, G. 729 a and G. 723. 1 – Qo. S: 802. 1 p/Q & TOS/diffserv – DHCP and TFTP clients – SNMP agent (MIB 2) DC power pack or centralized patch panel Enterprise Large Segment Overview Version 5. 0 Lx — 22 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Attendant solutions > Professional range of attendant consoles • Maximum

Alcatel Omni. PCX Enterprise Attendant solutions > Professional range of attendant consoles • Maximum uptime and ease-of-use with the multi-media keyboard • Professional attendant interface: Multi-window, BLF, directory, basic management Multimedia Console 4059 Dedicated Console 4049 Telephone Console 4035 Enterprise Large Segment Overview Version 5. 0 Lx — 23 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Mobility solutions > Most feature-rich, well-integrated and scalable on-site wireless

Alcatel Omni. PCX Enterprise Mobility solutions > Most feature-rich, well-integrated and scalable on-site wireless • • • > MGC Mobility H 323 Gateway H 323 Gatekeeper WLAN 802. 11 b Enterprise IP LAN Integration for WLAN • > Thousands of users Best handset features and autonomy Network roaming Price performance Secure digital voice quality Integrated management Alcatel Omni. PCX Entreprise Integration of 3 rd-party solutions Media Gateway Secure IP terminal portability • VPN, DHCP and AVLAN DECT/PWT Enterprise Large Segment Overview Version 5. 0 Lx — 24 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel AVLAN DHCP VPN

Alcatel Omni. PCX Enterprise Integration with cellular handsets > Ubiquity • > One number,

Alcatel Omni. PCX Enterprise Integration with cellular handsets > Ubiquity • > One number, one mailbox, one access, one management Cellular clients • • Same features as other company phones Softphone association Attendant call handling to Cellular Inbound calls with caller name ID Full Telephony features to Cellular Company Cellular Outbound calls C. O. S. controlled PC telephony CSTA monitoring Manager/assistant monitoring Enterprise Large Segment Overview Version 5. 0 Lx — 25 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Voice mail solutions > Bringing simplicity to messaging via the

Alcatel Omni. PCX Enterprise Voice mail solutions > Bringing simplicity to messaging via the Reflexes. TM/ e-Reflexes. TM Telephone User Interface (TUI) • Extensive interactive support – Soft key guidance, voice prompts Multiple greeting messages • Dial by name mailbox • Record on line • – Share conversations or conferences with other users Ubiquity, hotel, automated attendant • Foundation for e-com center (delete) • VPIM step 2 X MA 4645 1000 mail boxes 200 Hrs. storage Enterprise Large Segment Overview Version 5. 0 Lx — 26 VPIM Octelnet 4635 64 accesses 15, 000 mail boxes 500 Hrs. storage Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Integrated messaging

Alcatel Omni. PCX Enterprise e-Communication Center > A single Web access to all communication

Alcatel Omni. PCX Enterprise e-Communication Center > A single Web access to all communication services • To communicate and access information • A single access point to personalized information Unified Directories messaging Web sites Personal information E-mail Personal assistant any IT resource Enterprise Large Segment Overview Version 5. 0 Lx — 27 Com engine IP, PSTN, GSM, GPRS, UMTS, WLAN, bluetooth, etc… Single access point Infra independent Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Device independent

My Softphone Application > Web-based application Lower management overhead • Main telephony services •

My Softphone Application > Web-based application Lower management overhead • Main telephony services • Call, transfer, conference, forwarding & set management – Universal call by name, Pop-up, LDAP, Outlook contacts) – Call logs (interaction with PIM) – > Web Softphone 4980 client integration with Office environment (option) Full features, Vo. IP option – Lotus Notes 5. 0 x, Outlook 2000/2002, OWA, i. Notes – Vo. IP available with My Softphone 4980 option – IP Softphone Enterprise Large Segment Overview Version 5. 0 Lx — 28 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise e-Communication Center > e-Communication Center applications My Unified Messenger My

Alcatel Omni. PCX Enterprise e-Communication Center > e-Communication Center applications My Unified Messenger My Softphone • voice (Vx. ML and 4635/e. VA) • fax (3 rd party fax servers) • e-mail • automated attendant • voice mail settings My Assistant • Routing manager • Mobile services • Notifications manager Enterprise Large Segment Overview Version 5. 0 Lx — 29 • softphone • conferencing manager • instant messaging • file sharing • whiteboard My Personal Information Manager • contacts • directories • calendar • meeting manager • to do list Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Oct/02

Introducing Alcatel Omni. PCX Enterprise Customer Interaction Value Proposition Enterprise Large Segment Overview Version

Introducing Alcatel Omni. PCX Enterprise Customer Interaction Value Proposition Enterprise Large Segment Overview Version 5. 0 Lx — 30 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Customer Interaction means > Offering a diverse, yet consistent, range of components to allow

Customer Interaction means > Offering a diverse, yet consistent, range of components to allow customers to interact using their preferred method > Providing end-to-end integration with business applications > > Allowing the business to adapt dynamically to changes in the workplace or staffing • simplified sizing and configuration rules of interaction center • flexible agent environment Allowing for plug-and-play integration of components in any IT environment • scalable, distributed and open architecture Enterprise Large Segment Overview Version 5. 0 Lx — 31 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel “Through 2005, enterprises that deploy multi-channel service & self-service will improve customer loyalty, stabilize personnel costs and lower their costs of service“ Gartner Research June 2001

The Alcatel Contact center suite Omni. Touch > Packaged approach to minimize duration to

The Alcatel Contact center suite Omni. Touch > Packaged approach to minimize duration to cut-over > Intuitive user-friendly supervision and administration > Full featured telephony desktop with integration tools > Modular application suite: from ACD to multimedia > Advanced voice IP virtual contact center > Best integration with Genesys suite CCdistribution CCsupervision CCivr CCagent CCoutbound CCemail CCweb A family of open converged enterprise products with bundled applications Enterprise Large Segment Overview Version 5. 0 Lx — 32 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise Packaged contact center > Simplify integration of best of breed

Alcatel Omni. PCX Enterprise Packaged contact center > Simplify integration of best of breed components: Leverage Omni. PCX Enterprise IP Telephony architecture • Cost effective inbound CRM connectors • Professional services for contact center components integration • e-Business Enterprise resource planning Sales force automation Interaction center Supply chain management Customer support & services Enterprise mktg automation Middleware Multi-media queuing and monitoring IVR AA Advanced IVR scripting. . . ACD email Web Fax Overview Version 5. 0 Lx — 33 Statistics customization Outbound E-mail, chat, co-browse. . Scripting for multimedia distribution Enterprise Large Segment Standard or specific CRMs Integration Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel 3 rd party CTI application integration

Alcatel Omni. Touch IP contact center > Distribution of resources (LAN/WAN) Human • Applications

Alcatel Omni. Touch IP contact center > Distribution of resources (LAN/WAN) Human • Applications • > MIS Same service level on agent desktop Email distribution Campaign manager Web call distribution Alcatel Omni. PCX Enterprise Local IP-phone and CCagent • Remote worker • IVR Agent Desktop > Internet interaction through CCweb & CCemail Call thru, call back & chat • Co-browsing • Email distribution • Enterprise Large Segment Overview Version 5. 0 Lx — 34 CRM application Media Gateways Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Workforce management CRM integration

Introducing Alcatel Omni. PCX Enterprise Highest Reliability Value Proposition Enterprise Large Segment Overview Version

Introducing Alcatel Omni. PCX Enterprise Highest Reliability Value Proposition Enterprise Large Segment Overview Version 5. 0 Lx — 35 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Highest Reliability means > > Protecting call server and communication applications from security breaches

Highest Reliability means > > Protecting call server and communication applications from security breaches • Hardened Call server (Unix/Linux), standard integration with firewalls • Secure partition management Inexpensive redundancy • Communication server redundancy, geographic server separation, LAN/WAN Connection resiliency, data base mirroring 85% reported breaches in the last 12 months 64% acknowledged $ losses Attacks: 70% from outside, 30% from inside Computer Security Institute & FBI joint survey > Full featured campus/branch office survivability > No compromise on traditional voice security • Toll fraud protection, privacy. . . Enterprise Large Segment Overview Version 5. 0 Lx — 36 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Alcatel Omni. PCX Enterprise High resiliency > An architecture designed to support mission critical

Alcatel Omni. PCX Enterprise High resiliency > An architecture designed to support mission critical applications • • Primary and backup call processing/database servers Main may be physically separated Stand by Switch-over between distributed servers occurs w/o communication cut off • Non-stop operation: easy to remotely Alcatel Omni. PCX Enterprise Mirroring Alcatel Omni. PCX Enterprise download a new SW release or prepare a modification without 10/100 Enterprise 10/100 interrupting communications • IP LAN License upgrade 10/100 – Remove and add remotely – Transfer from one call server to another – Web Management of licenses Enterprise Large Segment Overview Version 5. 0 Lx — 37 E-Media Gateways Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel 10/100

Alcatel Omni. PCX Enterprise Networked security > Checking for security breaches in the IP

Alcatel Omni. PCX Enterprise Networked security > Checking for security breaches in the IP communication network Voice security Wiring closet Web surfer Sensitive server Configuration protection security Communication Application Servers Disaster recovery Network operations Internet Teleworkers WAN PSTN Media Gateway Hardened IP/TDM Interface security Enterprise Large Segment Overview Version 5. 0 Lx — 38 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Branch Office

Introducing Alcatel Omni. PCX Enterprise Simplified Management Value Proposition Enterprise Large Segment Overview Version

Introducing Alcatel Omni. PCX Enterprise Simplified Management Value Proposition Enterprise Large Segment Overview Version 5. 0 Lx — 39 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Simplified Management means > One Touch management of all users, communication applications and components

Simplified Management means > One Touch management of all users, communication applications and components from one user interface > All management applications from one user interface > Synchronization of updates across the network > Movable software licenses between locations Enterprise Large Segment Overview Version 5. 0 Lx — 40 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel The management of Vo. IP and the IP oriented aspects of IP Telephony are still fairly new & the manner in which they are performed varies considerably among systems. Mier consulting Feb 2002

Alcatel Omni. PCX Enterprise Network services > Integrates in existing network services infrastructure •

Alcatel Omni. PCX Enterprise Network services > Integrates in existing network services infrastructure • Embedded or external DHCP servers – Automatic moves, adds and changes SNMP agent – IP address optimization • Qo. S tagging L 2 and L 3 DHCP server – Guarantee voice quality using standards • SNMP agent – Converge alarm management, Firewall services Alcatel Omni. PCX Enterprise SLA topology across voice and data infrastructure • LDAP client – Reach all users known in any LDAP company directory • Monitor RTP traffic (step 2) – To monitor IP Telephony quality Enterprise Large Segment Overview Version 5. 0 Lx — 41 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel Qo. S tagging LDAP client

Alcatel Omni. PCX Enterprise Network Management > One client server management application for all

Alcatel Omni. PCX Enterprise Network Management > One client server management application for all Omni. PCX applications reducing training & administration costs, improving control > Modular Web based management functions: • Configuration, fault and alarms, performance, call accounting, LDAP directory, topology > Manage all users, applications, and components of your voice network from a single GUI Expert Embedded Configuration Tool (Web Client) SNMP IP Alcatel Omni. PCX Enterprise Media Gateway Mobility Directory Voice Mail Internet Omni. Vista 4760 Server Overview Version 5. 0 Lx — 42 IT Manager or Accountant Omni. Vista Client (W 98, NT 4, 2000, millenium, XP) Wizard Installation Contact Center Enterprise Large Segment HP Open view Unicenter TNG Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel (WNT 4, 2000) Management Web Client (Explorer or Netscape)

Recognized by the press and analyst communities > The most awarded IP Telephony system

Recognized by the press and analyst communities > The most awarded IP Telephony system Compared Management & capabilities Omni. PCX Alcatel e-ND’s 4980 Soft features Phone was clearly a cut above & the. Omni. Vista: others, earning out +++++ our World Class Award. Cisco ++++ In the AVVID features realm, this product supported 37 of the 41 Siemens Hicom 150 H features we deemed necessary for ++ use in a corporate Avaya & product IP 600 also topped ++the ticket in terms of setting. Definity Alcatel’s installation, ease of use and configuration. Enterprise Large Segment Overview Version 5. 0 Lx — 43 Ref: 8 AL 020033229 DMASA Ed 2 All rights reserved © January 2003, Alcatel

Thank you

Thank you