Airport Research Bristol Airport Heathrow Airport Mask usage
Airport Research – Bristol Airport & Heathrow Airport • Mask usage has been made mandatory at Bristol Airport. • Passengers who can’t wear a mask will need a medical note. • Bristol Airport has now made thermal imagery mandatory. • Signs and one way systems have been put in place.
“The whole process has been changed – Car parks have changed, no busses allowed unless people have reduced mobility. Social distancing, temp checking in place, shields up in all contact points. ” - Jacqui Mills – PR Bristol Airport
App Research - Sky. Scanner • Onboarding easy and quick. • Process of finding a flight when through onboarding slightly complicated • Home screen is concise once through to it with icons and card designs • Explore and profile pages use photography and illustrations very well.
App Research - Easy. Jet • Easy. Jet app is simple to use. • Clear way of proceeding. • Very simple and clear form – but no clear mnemonic.
Survey Research • Survey around Air Travel habits both before and during the current COVID Pandemic. • 49 people responded to the survey. • Age ranges from 18 – 65+.
71. 4% of respondents fly 1 -3 times a year. Most of the target audience fly for leisure purposes.
61. 2% of respondents were 18 -34. 18 – 34 year olds are more confident flying in current pandemic.
59. 2% of respondents said they felt either slightly unsafe or very unsafe flying during the pandemic. Low confidence in flying with a pandemic circulating.
71. 3% of people have concerns about the airport experience. Low level of confidence in airport procedures to protect people.
“We went to Wetherspoons to get a coffee but it would have been way too much. You fill out a form and scan a QR code before you can do anything then go through the app and we only had 20 mins so that was frustrating. ” - Jenna
71. 8% of people are concerned about staying 2 m apart from others in the Airport. Travellers are keen to fly while sticking to COVID regulations.
64. 1% of people are worried about touching surfaces others have touched. Low level of confidence in airport cleaning procedures.
61. 2% of travellers use Airline Apps. Travellers are keen to use technology to aid their experience.
77. 6% of people felt either slight pressure or very pressured to fly if they couldn’t get their money back. Travellers are worried about finances during the COVID pandemic.
Overview • 71. 4% of respondents fly 1 -3 times a year. • 61. 2% of respondents were 18 -34. • 59. 2% of respondents said they felt either slightly unsafe or very unsafe flying during the pandemic. • 71. 3% of people have concerns about the airport experience. • 71. 8% of people are concerned about staying 2 m apart from others in the Airport. • 64. 1% of people are worried about touching surfaces others have touched. • 61. 2% of travellers use Airline Apps. • 77. 6% of people felt either slight pressure or very pressured to fly if they couldn’t get their money back.
“We had to do a massive form which took 20 mins – filled out all details and was govt mandatory. But the airline nor Airport didn’t tell us we had to fill this in before we landed so everyone was stood in a line bunched filling it out. ” - Jenna
User Journey
User Flow
- Slides: 21
