Airbus Flight Seminar KualaLumpur 26 27 March 2007

Airbus Flight Seminar – Kuala-Lumpur 26 -27 March 2007 Human Factors Model

LMQ Human Factors Model Human Factors Are: Anything that affects a person’s performance LMQ 2002

Human Factors Model Performance Good Standard Poor

Direct Factors The acts or omissions that directly affect performance Performance Dexterity

Direct Factors The acts or omissions that directly affect performance Awareness / Decision Memory Performance Dexterity (Mental or Physical) Distraction / Concentration

Action Potential Factors Things that have the potential to influence the direct factors System failures Design Psychological Environmental Negative attitudes Fatigue Physiological Illness Language Visual illusions Procedures Memory Poor Time PERFORMANCE Ergonomic Performance Organizational Alert systems Emergencies Relationships Commercial Documentation Automation Cultural Faulty equipment Stress

Potential Factor Interaction Interactivity between Potential Factors will increase influence tiv rac ity e Int ity tiv ac r te In Poor PERFORMANCE Performance ra c te In y vit tiv ity cti era Int

Managing Factors Things that manage the effect of the Potential Factors and improve Direct Factors PERFORMANCE

Managing Factors - Organisational Performance review Briefings Training IT SOPs Tools Checklists Culture change System review SMS PERFORMANCE Motivation

Managing Factors - Individual Cognitive Problem solving Social / Behavioural Decision making Communication Workload management Planning Teamwork Concentration Leadership Monitoring Problem prevention Situation awareness Positive attitudes PERFORMANCE Behaviour Discipline Stress management Physio/Technical Fitness Knowledge Technical skills

Human Factors Model Direct Potential Factors PERFORMANCE Managing Factors

Airbus Flight Seminar – Kuala-Lumpur 26 -27 March 2007 LMQ Human Factors Model http: //www. lmq. co. uk