Aim to promote insight into effective listening skills

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Aim: to promote insight into effective listening skills Objectives: • To identify the feelings

Aim: to promote insight into effective listening skills Objectives: • To identify the feelings associated with poor listening techniques • To analyse elements of effective listening • To practice and evaluate participants’ personal skill sets

I know you believe you understand what you think I said but I am

I know you believe you understand what you think I said but I am not sure you realise that what you heard is not what I meant

© 1996 -2003 American Student Achievement Institute http: //asai. indstate. edu • May be

© 1996 -2003 American Student Achievement Institute http: //asai. indstate. edu • May be reproduced with proper citation for educational purposes.

Qualities of Active Listeners Desire to be “other-directed” No desire to protect yourself Desire

Qualities of Active Listeners Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique

Skills for Active Listening ATTENDING Examples: Sitting forward Explanation: Providing verbal and non-verbal awareness

Skills for Active Listening ATTENDING Examples: Sitting forward Explanation: Providing verbal and non-verbal awareness Eye contact Nodding head Open gestures Mirroring

Skills for Active Listening PARAPHRASING Examples: So what I hear you saying is. .

Skills for Active Listening PARAPHRASING Examples: So what I hear you saying is. . . Explanation: Restating the person’s basic verbal message.

Skills for Active Listening REFLECTING FEELINGS Explanation: Reflecting feelings that have been heard or

Skills for Active Listening REFLECTING FEELINGS Explanation: Reflecting feelings that have been heard or perceived through cues. Examples: You’re feeling ___. It makes you (feeling) that. . .

Skills for Active Listening PROBING Examples: What happened after that? Explanation: Questioning in a

Skills for Active Listening PROBING Examples: What happened after that? Explanation: Questioning in a supportive way. Ask for more info or clarification Open-ended Who was there? What did they do? How did that work?

Skills for Active Listening CHECKING PERCEPTIONS Explanation: Finding out if interpretations are accurate. Examples:

Skills for Active Listening CHECKING PERCEPTIONS Explanation: Finding out if interpretations are accurate. Examples: It seems to me like you’re pretty ____. So, you were taking some risks when you. . .

Skills for Active Listening BEING QUIET Examples: Count to yourself. Explanation: Giving the other

Skills for Active Listening BEING QUIET Examples: Count to yourself. Explanation: Giving the other time to think as well as to talk Don’t try to fill every silence.

Skills for Active Listening SUMMARIZING Explanation: Bringing together in some way experiences and feelings.

Skills for Active Listening SUMMARIZING Explanation: Bringing together in some way experiences and feelings. Examples: You told off the teacher and now you’re scared. . . You’re feeling on top of the world because you got an A!

Trying It Out SPEAKER Tell about some success you’ve had recently. LISTENER Practice skills

Trying It Out SPEAKER Tell about some success you’ve had recently. LISTENER Practice skills OBSERVER Make note of active listening skills being used. Feedback.

Trying It Out SPEAKER What is the biggest challenge of working in education? LISTENER

Trying It Out SPEAKER What is the biggest challenge of working in education? LISTENER Practice skills OBSERVER Make note of active listening skills being used. Feedback.

Qualities of Active Listeners Desire to be “other-directed” No desire to protect yourself Desire

Qualities of Active Listeners Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique