AIDET Objectives Student will be able to State

AIDET

Objectives Student will be able to: ◦ State what the acronym AIDET means. ◦ State the purpose of AIDET. ◦ Demonstrate the usage of AIDET.

AIDET is an acronym that will help us use the five fundamentals of excellent communications when interacting with our patients and customers. It is a useful guide to communicating with patients and their families in a way that helps them manage their own nervousness and anxiety, which in turn helps them accept their treatment plans. Ultimately, AIDET will lead to improved clinical outcomes and the best healthcare experience for our patients.

Acknowledge your patient or customer in a way that shows a positive attitude and that makes them feel at ease, respected and like they were expected.

Introduce yourself in a way that builds your patient’s confidence in you. Make opportunities to introduce co-workers, other departments, and physicians in a way that “manages them up” to the next level and helps ensure a successful interaction.

Duration always convey how much time it will be until the next procedure, test, or activity, how long it will take, how long before they can leave, and when the results will be available.

Explain what you are doing and why, and what will happen next in a way that helps them build understanding and get more involved in their care. Ask questions, such as Is there anything else you need? , What else can I explain? , and Do you understand what to do? to ensure their questions are answered.

Thank them for entrusting their care to us. Let them know that you enjoyed working with them and were proud to be of service when they needed us.

Example of AIDET “Good Morning, Mrs. Smith. My name is ____. I am a nursing student and will be caring for you this morning from 7: 00 to ______. I am in my second semester of nursing school. I have been educated to provide personal care and to administer medications. My goal is for you to be very satisfied with you care…. ”