AGTA Presentation Best Practices Super Shuttle Tampa Best

AGTA Presentation Best Practices

Super. Shuttle Tampa Best Practices

What Makes Super. Shuttle Tampa a Best Practice Model § § § § Company background Airport partnerships Reservations Technology Ticketing Consolidation Continuous improvement

Company Background § § § Been in service since 1983 19 markets and 25 airports Fully owned by Veolia(October 2006) Over 1000 12 passenger vans Over 200 Sedans(Execu. Car) Transports over 8 million passenger a year

Airport Partnerships § § § Ticket booths Staging area Loading zones (4) Air conditioned waiting areas Sole provider to geographical area

Reservations § § § Central reservations office(Tampa & Phoenix) 11, 000 calls a day 6, 000 reservations a day 24/7 Web reservations (3, 000 per day)

Technology § § § Super. Shuttle Dispatch System (SDS) Map routing Auto dispatching Multiple fleets GPS tracking Manage by exception

Map Routing

Van Dispatching

Manage By Exception

Call Out Feature § § Take cell phone numbers Driver initiates call to guest Call is acknowledged by system Auto message delivered § ETA § On location

Where’s My Van § § Centralized Res gets vehicle distance upon inquiry Computer communication to local office Elimination of phone traffic

WMV Look Up Screen

Ticketing § § § Airport has provided booths and waiting areas Ticketing system has rates locked into system Selling a ticket initiates reservation Dispatch then groups/routes reservations Turn by turn directions for driver

Ticketing/Airport Dispatch

Turn By Turn Directions

Management Tools § § § Real time information Use of Nextels Daily on time performance Daily airport wait time reports Monitor passenger traffic

On Time Performance Report

Wait Time Reports

New Improvements § § § Auto routing (May 2007) Kiosks (June 2007) Relocate Phoenix Rez Center (July 2007) Tampa Rez Center expansion (Sept. 2007) Consolidated complaint resolution (Aug 2007)