AGTA Presentation Best Practices Super Shuttle Tampa Best
AGTA Presentation Best Practices
Super. Shuttle Tampa Best Practices
What Makes Super. Shuttle Tampa a Best Practice Model § § § § Company background Airport partnerships Reservations Technology Ticketing Consolidation Continuous improvement
Company Background § § § Been in service since 1983 19 markets and 25 airports Fully owned by Veolia(October 2006) Over 1000 12 passenger vans Over 200 Sedans(Execu. Car) Transports over 8 million passenger a year
Airport Partnerships § § § Ticket booths Staging area Loading zones (4) Air conditioned waiting areas Sole provider to geographical area
Reservations § § § Central reservations office(Tampa & Phoenix) 11, 000 calls a day 6, 000 reservations a day 24/7 Web reservations (3, 000 per day)
Technology § § § Super. Shuttle Dispatch System (SDS) Map routing Auto dispatching Multiple fleets GPS tracking Manage by exception
Map Routing
Van Dispatching
Manage By Exception
Call Out Feature § § Take cell phone numbers Driver initiates call to guest Call is acknowledged by system Auto message delivered § ETA § On location
Where’s My Van § § Centralized Res gets vehicle distance upon inquiry Computer communication to local office Elimination of phone traffic
WMV Look Up Screen
Ticketing § § § Airport has provided booths and waiting areas Ticketing system has rates locked into system Selling a ticket initiates reservation Dispatch then groups/routes reservations Turn by turn directions for driver
Ticketing/Airport Dispatch
Turn By Turn Directions
Management Tools § § § Real time information Use of Nextels Daily on time performance Daily airport wait time reports Monitor passenger traffic
On Time Performance Report
Wait Time Reports
New Improvements § § § Auto routing (May 2007) Kiosks (June 2007) Relocate Phoenix Rez Center (July 2007) Tampa Rez Center expansion (Sept. 2007) Consolidated complaint resolution (Aug 2007)
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