Agenda Welcome Brief Introductions Outcomes and Applications Objectives

Agenda • Welcome & Brief Introductions • Outcomes and Applications Objectives • What are the main network challenges and benefits achieved from Digital Twin Projects? - Based on recent subgroup survey results • Interactive Open Discussion - Andy Smith (Anglian Water) and Pedro Vieira (Águas do Porto) will lead the discussion on Template components

Digital Twin Outcomes and Applications Subgroup ANDY SMITH Co-Lead a. Smith 3@anglianwater. co. uk PEDRO VIEIRA Co-Lead Pedro. Vieira@aguasdoporto. pt Interested? Sign-up for this subgroup on the SWAN website and reach out to subgroup co -chairs.

Outcomes and Applications Subgroup Objectives Undertaking a Digital Twin initiative without specific application goals and required outcomes can quickly become an organizational quagmire… OBJECTIVES • Identify the most common desired outcomes that drive digital twin adoption • Discover and share best practices for organizational stakeholder engagement in goal setting/outcome metrics • Point to real-world experiences in organizations who have achieved outcomes and identifiable ROI • Build reliable business cases for utilities to engage in developing Digital Twins • Identify the different users of digital twin and those user’s interface for benefitting from the digital twin

Digital Twin Architecture

Outcomes and Applications Surveys Utility’s main network challenges: Main benefits achieved from Digital Twin Projects: 1. Aging Infrastructure 1. Management of risks associated with asset failures 2. Data Management 2. Increased operational efficiency and regulatory compliance 3. Water Loss 3. Enhanced work order prioritisation 4. Design Optimisation 4. Improved communication across the entire organisation 5. Construction Efficiency 5. Improved planning of asset maintenance and replacement 6. Regulatory Compliance 6. Design optimisation 7. Resilience/Reliability 7. Construction efficiency 8. Cybersecurity 8. Early detection of leakage and water quality incidents 9. Reduce Flooding

Open Discussion and Recap ● Developing a template for a Utility Business Case to develop a Digital Twin ○ Outcomes at each level (Digital Twin Lifecycle) ○ Strategic mission and values for utilities ○ Prioritise changes in process and people ○ Cultural change ○ Health, safety, and wellbeing ● Calls to actions: ○ Volunteers for template development ○ Complete short survey and encourage colleagues to share insights