Agenda Module 1 Module 2 ISOTS 16949 2002

Agenda Module 1 Module 2 汽车产业标准变革 ISO/TS 16949: 2002 认证资格指南 Module 3 ISO/TS 16949: 2002 流程导向观念介绍 Module 4 ISO/TS 16949: 2002 体系导入与实施 Module 5 ISO/TS 16949: 2002 认证规定

汽车产业标准变革 1979 1981 1983 1987 1994 1995 1998 1999 2000 2002 BS 5750 英国国家标准 Q 101 福特汽车品质体系标准(Quality System Standard) Chrysler SQAM 克莱斯勒品质保证 (Supplier Quality Assurance Manual) ISO 9000 国际标准 GM TFE 通用汽车(Targets for Excellence) ISO 9000 修正之国际标准 QS-9000 第一版 QS-9000 第二版 QS-9000 第三版 ISO/TS 16949 依 ISO 9001: 1994架构之技术规范(Version 1) ISO Revision ISO 9001: 2000 ISO/TS 16949 依ISO 9001: 2000架构之技术规范 (Version 2)

ISO/TS 16949 ed 2 ISO/TS 16949 ed 1 VDA 6 BS 5750 AVSQ QS-9000 ISO 9000 EAQF ISO 9001: 2000

n n Membership of the IATF (International Automotive Task Force); Registrar scheme administered by IATF. Certification delegated to National Trade associations;

现有的汽车业标准会被 ISO/TS 16949: 2002取代吗? 不会! • • QS-9000 仍被三大所认可到 2006 -12 -15 : VDA 6. 1 (German)與ISO 9001: 2 K 並行 AVSQ (Italian) EAQF (French)

ISO/TS 16949: 2002 会被视为现有标准的增加部分吗？ 是的. 循客户之特定要求, ISO/TS 16949 被 视等同于: QS-9000 (America) Ø VDA 6. 1 (Germany) Ø AVSQ (Italy) Ø EAQF (France) Ø JAMA (Japan) Ø

哪些汽车制造者接受 ISO/TS 16949: 2002? Ø Ø Ford, GM, Daimler Chrysler, PSA Peugeot -Citroen, Renault, Fiat, BMW, Daimler Benz, Volkswagen, 日本及南韩汽车制造者均 支持 ISO/TS 16949: 2002 组织应向其客户征询是否接受ISO/TS 16949: 2002

发展趋势 Licenses QS-9000 28, 000 300 issued by Jul 2003 TS 16949: 2002 Sept 2004 Time

Eligibility for ISO/TS 16949: 2002 Ø Applicability of TS 16949: 2002 Certification • • • : Any organisation in the automotive supply chain meeting the eligibility criteria can obtain certification 任何汽车供应链内组织均符合本规范所指具认证资格 Any motor-powered vehicle can be considered as automotive 任何由发动机驱动之车辆均可考量视为汽车业 Therefore, suppliers in the Heavy Truck, Motorcycle, Construction Vehicle supply chains can obtain certification to TS 16949: 2002 因此重车, 摩托车与营建车辆之供应链内之供货商均可取得 TS 16949: 2002认证

Eligibility for ISO/TS 16949: 2002 Ø Eligibility requirements for TS 16949: 2002 Certification : • Relevant to automotive-related products only 汽车相关之零件 • Applicable only to sites where production or service parts are manufactured 适用于生产或服务零件制造场所 • • Site is defined as a location at which value added manufacturing processes occur 场所的定义为增值制造流程产生的地点 Manufacturing is defined as the process of making production materials, parts or assemblies, or heat treating, painting, plating services 制造的定义为制作生产原料, 零件或组装, 或热处理, 涂装与电镀服务

Eligibility for ISO/TS 16949: 2002 • Note that this eligibility criteria for means that some organisations currently certified to QS-9000 will not be eligible for TS 16949: 2002 registration 此意味目前某些已认证QS-9000 的组织企业将不能适用于TS 16949: 2002 For example, Stockists 如仓储物流业

Eligibility for ISO/TS 16949: 2002 • • Any organisation who manufactures products which are automotive-related, but are not currently within the automotive supply chain may be accepted for certification activity 任何组织其所制造生产产品为汽车相关但现在不是汽车供应 链可能被接受认证活动 These situations are to be managed by the individual certification body, not by any IATF ruling 实况将由个别认证机构管理非由IATF管制

Eligibility for ISO/TS 16949: 2002 • • For organisations who manufacture “general” products (such as bulk chemicals, paints or raw steel for example), which could be automotive or non-automotive, there must be evidence that they have at least one automotive customer 当组织生产制造一般产品如化学散材, 涂料或钢铁原材时, 有可能为汽车 用或非汽车用, 但必须有证据至少有一个汽车业客户 The key issue is that the product is used in the automotive supply chain, even though the same product may be manufactured for a variety of sectors 关键点为其产品必须使用在汽车供应链, 即使其产品可能有多种产业使用

QUALITY MANAGEMENT PROCESS MODEL Continual improvement of the quality management system Management responsibility Customer Resource Managemen t Requirements input Product realization Measurement, analysis and improvement Satisfaction output Product

ISO/TS 16949: 2002客戶导向流程 Out In In Out In 客户拿到 『报价单』 8 7 Out 6 2 5 In In 1 4 Out 3 In Out 客戶要求报价 Out In

ISO/TS 16949: 2002规范与龟形图 Management Responsibility (c) Inputs (a) Measurement (f) Product Realization (e) Resources (People) (d) Outputs (b) Resources (Equipment/ Capital) (d)

TS 16949: 2002所指出基本流程 Ø Ø Ø Customer Oriented Processes 客戶导向流程 Support Processes 支持流程 Management Processes 管理流程

Support Processes 支持流程 Ø Ø Ø Ø Document control Control of records Customer satisfaction Internal audit Purchasing Training Etc.

Management Processes 管理流程 Ø Ø Management commitment Customer focus Quality policy Etc其他

过程方法运用 报价流程 Input: Output: With who: With what: How: What result:

过程方法运用 Input: Customer requirement, Regulation, Business plan, , Previous experience, Customer Re Output: Quotation report With what: BOM, Spec, FMEA, Material price list… How: SOP, Risk analysis method, cost analysis WI… With who: management, Purchasing, Engineering, QA, Financial, Customer… What result: Response cycle, error rate, Conversion rate with good profit, Quotation case…

过程量度指标举例 Sales: Quotation turn over, quotation case, sales volume, Profit, customer satisfaction rating, service response time. Customer complaint: Response time, reject rate, repeated problem case. Production: Production efficiency, poor quality cost, Kaizen cases, OJT achievement, CPK/PPK.

过程量度指标举例 n Quality Assurance: Customer complaint cases, poor quality cost, defect rate, lead time for problem solving, operation cost. n Training: Training accomplishment, pass rate for evaluation, Human error cases in defect. n Employee motivation: Quit rate, absenteeism, Quality objective achievement in each section, employee satisfaction survey, kaizen cases, 5 S rating.

过程量度指标举例 n Purchasing: Supplier quality/delivery performance, cost down, development achievement, premium freight n R&D: Cost, lead time, critical path, quality risk, operation cost, complaint due to R&D, VA/VE cases n Shipping: On-time delivery, premium freight. … …

Module 4 ISO/TS 16949: 2002 体系导入与实施

ISO/TS 16949: 2002 structure Additional expenditure for a supplier with a QS-9000 and VDA 6. 1 certificates Reduced expenditure for a supplier with QS-9000 and VDA 6. 1 - Certificates Certificate ISO 9001 Certificate VDA 6. 1 Certificate QS-9000 Certificate ISO/TS 16949： 2002 條文將涵蓋QS-9000, EAQF 94, AVSQ 94及VDA 6. 1等 各國汽車 業標準 (非百分之百涵蓋)

ISO/TS 16949: 2002 Requirement Introduction

4. 2. 2 品质手册 NOTE (TS Edition 1 clause 4. 2. 2. 2, NEW against QS 9000) n 组织应建立与维持品质手册包括 …

6. 4. 2 作业场所之整洁 (TS Edition 1 clause 4. 9. 1. 2, QS -9000 clause 4. 9. b. 1) Hint: 5 S + S (safety)= 6 S

7. 3. 2 设计与开发输入 (TS Edition 1 clause 4. 4. 4. 1, QS 9000 clause 4. 4. 4) n NOTE 特殊特性 (see 7. 2. 1. 1) 包括在此项 要求.

7. 5. 1. 6 生产排程 (TS Edition 1 clause 4. 15. 6. 3, NEW against QS-9000) n n 生产应安排排程以便符合客户要求, 诸如 由一 套信息系统可允许进入流程关键阶段之生产信 息所支持的及时供应(JIT)与订单驱动. ISO 9001: 2000 requirement - 7. 5. 1 f) the implementation of release, delivery and post-delivery activities.

7. 5. 1. 6 生产排程 (TS Edition 1 clause 4. 15. 6. 3, NEW against QS-9000) 客户业务计划与需求

7. 5. 4 客户财产 (TS Edition 1 clause 4. 7. 1 note 1, QS-9000 clause 4. 7 note) n NOTE 客户所有之回收包材包括在此要求.

ISO/TS 16949 第 7章 n 产品实现之核心重点 客户要求 FMEA Control Plan 作业指导书 防错法 Error Proofing Production PPAP

8. 2. 1 客户满意 (TS Edition 1 clause 4. 1. 1. 3 note, QS-9000 clause 4. 1. 6 note) n NOTE 应同时考虑内部与外部客户.

8. 2. 2. 5 内部审核员资格 (TS Edition 1 clause 4. 17. 3, NEW against QS-9000) n n 组织应有内部审核人员具资格审核本技术规 范之要求 ( see 6. 2. 2. 2). 课堂说明 GM ISO 19011 -2 ->2/4 Ford Direct supplier－AIAG certified

8. 5. 1. 1 组织之持续改善 (NEW against TS Edition 1 and QS-9000) n 组织应订定持续改善的流程 (see annex B of ISO 9004: 2000).

Module 5 ISO/TS 16949: 2002 认证规定

Typical Process典型的流程 “Bringing new products to market” 新产品导入市场 Research market Create specificati on Develop solution Test with market Manufacture Market and sell 市场行销单位 开发与行销单位 设计开发单位 业务行销单位 制造生产单位 业务销售单位 Processes typically cut across organisational functions

ISO/TS 16949: 2002与QS-9000之不同点 过程方法之客户导向 Organization

ISO/TS 16949: 2002 1. ISO/TS 16949 Quality management systems, 2002 -03 -01 2. IATF Guidance to ISO/TS 16949: 2002, edition 1 3. Quality system assessment checklist to ISO/TS 16949: 2002, ed 1 4. Automotive certification scheme for ISO/TS 16949, 2002 -3 -19 5. ISO 9004: 2000, Guidelines for performance improvements 6. ISO 19011, Guidelines on quality and/or environmental managements auditing 7. ISO 10012 -1: 1992, Quality Assurance requirements for measuring equipment-part 1: Metrologic confirmation system for measuring equipment 8. ISO 10012 -2: 1997, Quality Assurance for measuring equipmentpart 2: Guidelines for control of measurement processes 9. ISO/IEC 17025: 1999, General requirements for the competence of testing and calibration laboratories

ISO/TS 16949: 2002 OEM Requirement Audi/VW www. vwgroupsupply. com/VWPortal/Navigat ion BMW www. supplier. bmw. de/en/gdz/qualitaet/inde x. html Delphi www. delphi. com/suppliers Ford web. bli. ford. com(passwaod required) GM www. iaob. org Honda www. hondasupplyteam. com(password required) Visteon www. iaob. org/forms/Fordspecific. pdf

ISO/TS 16949: 2002 OEM Requirement n n n n n Daimler-Chrysler require certification to ISO/TS 16949: 2002 by all suppliers by 2004 -7 -1. Ford & GM require certification to ISO/TS 16949: 2002 by 2006 -12 -15. PSA Peugeot-Citroen require certification to ISO/TS 16949: 2002 by 2004 -7 -1. Renault require certification to ISO/TS 16949: 2002 by 2003 -12 -15. Fiat require certification to ISO/TS 16949: 1999 or ISO/TS 16949: 2002 from now. Volkswagen require certification to either ISO/TS 16949: 2002 or VDA 6. 1. BMW require compliance to either ISO/TS 16949: 2002. Nissan, because of their link with Renault, require compliance to ISO/TS 16949: 2002. Other Japanese manufacturers don’t require ISO/TS 16949: 2002 as a supplier approval process, but may reduce second party audits if an supplier is ISO/TS 16949: 2002 certified.

ISO/TS 16949: 2002 Certification Rules ISO/TS 16949: 2002 认证规定