Agenda BPIO Partner Sales Readiness Workshop Day 2
Agenda: BPIO Partner Sales Readiness Workshop Day 2: Topic: Unified Communications and Collaboration (UCC) Partners will understand Microsoft Office system’s Unified Communications and Collaboration (UCC) Capabilities and sub-capabilities. Education will be layered against the CES methodology. Partners will also understand the competitive landscape and how to effectively communicate the Microsoft UCC value proposition to win the engagement. Time Module Description 8: 00 a. m. – 8: 30 a. m. Breakfast and Networking 8: 30 a. m. – 9: 00 a. m. 7 - UCC Opportunity The Microsoft vision for UCC and the possible solutions in UCC (OSSD, Case Studies, Personal Experience) 9: 00 a. m. – 9: 45 a. m. 8 – What’s New in 2007 The new/better features and capabilities of UCC in 2007 and the competitive differentiators of UCC in 2007. 9: 45 a. m. – 10: 15 a. m. 9 – Scenario-Based Demo and Business Case 10: 15 a. m. – 10: 30 a. m. Break 10: 30 a. m. – 11: 30 a. m. 10 – BPIO Model in UCC Standardized to Rationalized view for each sub-capability with screen shots of the sub-capabilities under each BPIO view for UCC. 11: 30 a. m. – 12: 00 p. m. 11 – Partner Opportunities The solution and services opportunities for UCC, guidance on how to build a practice, where to find/drive opportunities (OSSD, MSPP) and a list of current OSSD scenarios available. 12: 00 p. m. – 1: 00 p. m. Lunch Break 1: 00 p. m. – 5: 00 p. m. 12 - Hands-on Learning (UCC Business Case) Class walks through business case for UCC and applies CES methodology (Solution Briefing and Architecture Design Session) to the business case Business Productivity Infrastructure Optimization Campaign 1
Microsoft's Real-Time Collaboration Vision Video Business Productivity Infrastructure Optimization Campaign 2
Module 7 – UCC Opportunity Briefing Selling Unified Communications And Collaboration The Business Productivity Infrastructure Optimization Campaign For Microsoft Office 2007
Module 7 – Learning Objectives Microsoft vision of Unified Communication and Collaboration (UCC) UCC Sample Solution Scenarios Business Productivity Infrastructure Optimization Campaign 4
Bu y log do nt tho me Me lign A BDM Customer Campaigns sin Kn ess C ow led onte ge xt Microsoft’s Support For Customer-Centric Solution Selling and Delivery Customer Engagement Solutions (CES) Technology Depth and Integration TDM IO Campaigns: BPIO Business Productivity Infrastructure Optimization Campaign 5
Business Productivity Infrastructure Optimization Model Unified Communication and Collaboration (UCC) Collaborative Workspaces and Portals Messaging Presence Web Conferencing Enterprise Content Management (ECM) Business Intelligence (BI) Business Productivity Infrastructure Optimization Campaign 6
Microsoft Vision for UCC Business Productivity Infrastructure Optimization Campaign 7
What Is UCC? ’Collaboration’ is defined as ‘people working together on nonroutine cognitive work’ $3 -5 B annual software revenue opportunity worldwide over the next several years Capabilities Definition (BPIO Model) Collaborative workspaces and portals Messaging IM/Presence/Voice Web conferencing Core Microsoft Products Represented Excerpts from: Gartner Group, “How to Define a Collaboration Strategy That Drives Business Value, ” July 2005 Software revenue projections based on IDC data Business Productivity Infrastructure Optimization Campaign 8
Why We Are Poised To Win Pervasive capabilities for where and how people work Access information from anywhere on any device Commitment to open standards and interoperability Diverse partner ecosystem with a broad set of industry solutions Flexible and integrated platform Business Productivity Infrastructure Optimization Campaign “Microsoft is a Leader in the Collaborative Platforms Market. ” * “By 2009, Microsoft’s collaborative vision will achieve significant, if not overwhelming, enterprise adoption (0. 9 probability). ”** * The Forrester Wave: Collaborative Platforms, Q 2 2006 ** Microsoft and IBM Share Similar Collaboration Goals, 9 but Follow Different Paths, Gartner Group, Q 3 2005
UCC Emerging As A Top Concern Large, geographically dispersed, customer-driven organizations need unified communications Dispersed organizations have the need for Web conferencing Highly mobile organizations need real-time communications Distributed organizations’ needs for control and information management require collaborative workspaces Business Productivity Infrastructure Optimization Campaign 10
Microsoft’s UCC Vision Simplify the way people work together by providing pervasive capabilities for where and how people work Empower Teams Through Workspaces Connect People, Process, and Information Unify Business Communications Enable Work Anywhere Business Productivity Infrastructure Optimization Campaign 11
Empower Teams Through Workspaces Common infrastructure to meet a variety of business needs Share and access information Client application integration to share documents Offline, mobile, cross-firewall workspaces Peer-to-peer workspaces for ad-hoc teams Deliver diverse capabilities on a common infrastructure Blogs and wikis for distributing insight Notifications, alerts and RSS to keep teams up to date Application templates to deliver rapid business value Secure, manage, and control content Document check-in/check-out for version control Administrative tools for delegation and site management Rights management and recycle bin to safeguard content Business Productivity Infrastructure Optimization Campaign 12
Connect People, Process, And Information Deliver insight and information throughout the organization Search people and information Search unstructured information Connect with experts and view social networks Search and access data from Line of LOB systems Share personal and organizational information Role-based and custom “My Sites” for personalized workspaces Organizational portals to publish information across the business End-user tools for creating data-driven applications Enable flexible and secure workflow Rights management for secure sharing on a common infrastructure Pluggable authentication for secure, cross-organizational portals Common cross-application workflow foundation Business Productivity Infrastructure Optimization Campaign 13
Unify Business Communications People-centric communications with breakthrough economics Personal and Intuitive Personal availability for efficient collaboration Rich, intuitive, seamless experience Accessible from anywhere, on any device Convenient and Integrated Convenient and in context Integrated with collaboration tools Rich platform with broad Partner ecosystem Flexible and Trustworthy Breakthrough software and services economics Flexible, integrated, efficient infrastructure Trusted, secure, reliable platform Business Productivity Infrastructure Optimization Campaign 14
Enable Work Anywhere Extend enterprise reach and impact across all capabilities Extend the desktop experience Mobile Outlook and Office Communicator – consistent, familiar Find people and information across the enterprise Deliver LOB applications (SAP, Siebel) wherever needed Support a diversity of custom solutions Extend the reach of applications to meet industry-specific needs Access to Share. Point sites to leverage enterprise content. NET compact framework for rapid development Secure, manage, and control devices Administer, lock out data and wipe devices remotely Enforce passwords to meet compliance policies Single sign on for direct connection to the corporate network Business Productivity Infrastructure Optimization Campaign 15
Microsoft’s UCC Product Stack Integrated UCC offering The real time communication server The e-mail, calendar and unified messaging server The collaboration and content server The ultimate collaboration desktop Business Productivity Infrastructure Optimization Campaign 16
UCC Sample Solution Scenarios Business Productivity Infrastructure Optimization Campaign 17
Industry Market Opportunity Manufacturing Increasing pressure from new product innovation and time-to-market needs Improved operational productivity Pressure to reduce manufacturing costs while maintaining high quality Global competitive pressure to meet customer needs Instant visibility throughout the global value chain Real-time collaboration in a networked supply chain Business Productivity Infrastructure Optimization Campaign 18 18
Segment Market Opportunity Collaborative product development Increasing pressure from new product innovation and time-to-market needs Take products to market faster with effective project and portfolio management Improved operational productivity Reduce overall costs through better structured and ad-hoc collaboration in real time Business Productivity Infrastructure Optimization Campaign 19 19
The Need For A Collaborative Product Development Solution Typical Engineering Change Process Customer feedback triggers change Engineering team decides appropriate process or design change Customer Engineering Internal and external suppliers are notified Suppliers Engineering receives updated designs Engineering New product or service is sent to customer for feedback Customer Challenge: Slow Time to Market Prolonged product development cycle Higher product development costs Cannot work with development teams outside of the U. S. Business Productivity Infrastructure Optimization Campaign Complicated and obsolete product line New products not meeting customer needs 20
Partner Opportunities Related To Collaborative Product Development Systems Integrator (SI) opportunity Develop the business processes that support effective collaborative product development, with emphasis on using the right technology solutions to further automate the executions of certain routines and steps Independent Software Vendor (ISV) opportunity Customize and extend the 2007 Microsoft Office system products to meet the needs of customers who must streamline their product development process Related opportunities Integrate with other line-of-business (LOB) applications Integrate with legacy data Business Productivity Infrastructure Optimization Campaign 21 21
Industry Market Opportunity Professional services Leveraging intellectual capital – finding the knowledge gained from past projects, existing documentation, and internal experts and sharing it across the enterprise Security and regulatory compliance – especially for legal and accounting firms Streamlining systems – integrating and maximizing the value of information stored in different systems throughout the enterprise Business Productivity Infrastructure Optimization Campaign 22 Managing content throughout its lifecycle – creating, finding, consuming, storing, retrieving, retaining, archiving, removing Enabling mobile workforce – need to work efficiently from locations that are both geographically and technologically diverse Global operations with multiple partners – need to connect and collaborate across companies, across firewalls, and across the globe Cost pressures – from higher client expectations and from new pricing models like requests for proposals (RFPs) and project pricing rather than traditional hourly billing 22
Segment Market Opportunity Professional services Improved mobile worker productivity Teams are more geographically dispersed than ever and need ways to collaborate electronically even in places with limited connectivity Increasing pressure to be more productive with fewer resources Client expectations of “value-driven” consulting, with payment increasingly based on results (deliverables) rather than on time (billable hours) Pressure for IT to improve productivity between individuals, teams, and clients in a cost effective way Business Productivity Infrastructure Optimization Campaign 23 23
The Need For An Integrated Workspace Solution Challenges Workspace Collaboration Professional Services Team Offsite Team Member Client Engagement Manager Business Productivity Infrastructure Optimization Campaign Lack of electronic collaboration tools Lack of client visibility into project progress Offsite workers unable to collaborate from areas with limited connectivity Lack of automated work processes leads to slower updates and approvals 24
Partner Opportunities Integrated workspaces Develop a central Microsoft Office Share. Point® Server 2007 repository for all project information Provide enhanced search features using Microsoft Office Share. Point® Server 2007 with list management and enhanced Web Parts features Maximize process efficiency by enabling automated workflow and approval processes using Microsoft Office Info. Path® 2007 or Office Share. Point Server 2007 workflows or alert features Implement visual tracking and status reporting by using Office Share. Point Server 2007, Microsoft Office Project® 2007, and Microsoft Office Visio® 2007 Enable offline collaboration capabilities using technologies of the unified communications platform, such as Microsoft Office Groove® 2007 Configure team intranet sites and client extranet sites to optimize project visibility and collaboration Business Productivity Infrastructure Optimization Campaign 25 25
Summary Collaboration delivers benefits to business: “The best companies are the best collaborators. ” Unified Communications and Collaboration (UCC) enables businesses to Deliver unified communication Empower teams Connect people, processes and information Enable work anywhere UCC is emerging as top concern among businesses Microsoft UCC provides many partner opportunities for customized solutions Infrastructure design and deployment Custom business solutions Migration UCC is a large and growing opportunity Business Productivity Infrastructure Optimization Campaign 26 26
Resources, Offers, And Sales Tools Learn what’s new with Communications and Collaboration http: //www. microsoft. com/office/preview/collaboration. mspx Read the Creating Business Value through Better Collaboration white paper http: //download. microsoft. com/download/A/D/1/AD 1 BB 687 -C 47541 B 0 -925 C-084 E 394 C 3299/collaboration_vision_white_paper. doc View the Communications and Collaboration Business Demo http: //www. microsoft. com/Business. Solutions/Solomon/Demos/comm unication-and-collaboration/index. html Use this presentation to provide insight on Microsoft’s Communications and Collaboration Vision https: //partner. microsoft. com/global/40030160? PS=95000140 Review Office System Solution Showcase http: //www. microsoft. com/office/showcase/default. mspx Business Productivity Infrastructure Optimization Campaign 27
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