Agenda 1 2 3 4 AGENDA Level Set

Agenda 1. 2. 3. 4. AGENDA Level Set: Legal Industry Macro Trends Legal Tech Trends Technology’s Impact on Buyer Behavior & Expectations Challenges 1. Efficiency Amongst Change 2. Cyber Security 3. Mobile Workforce 5. Specific Technology Solutions for Legal 6. Q & A 7. Next Steps

LEVEL SET LEGAL TRENDS Level-Set; Real. MACRO-INDUSTRY Estate Macro-Industry Trends ü Law firm mergers, acquisitions and internal lateral moves continue at an all-time high through 2018 ü Out with the old and in with the new: billable hours and working off hard copy shifts to unit costs and digital copy ü 55% of firms according to kpmg, are re-assessing their legal suppliers ü Contract, “pop-up” lawyers and virtual legal services grow in size and legitimacy ü According to PWC, 60% of firms were maliciously attacked last year, with 30% of firms experiencing attacks weekly and 12% daily. ü Web presence begins to become important to customer experience and retention The Industry is struggling with change. After generations of creating systems to insulate against future challenges, these same systems are struggling to catch up with rapid technology changes and impacts to the industry.

LEGAL INDUSTRY TECH TRENDS Trends Level-Set; Real Estate Macro-Industry ü Advancing websites beyond online advertisements; online client payments, host intake forms, appointment scheduling and integrations with Practice Management Software ü Enabling, connecting and securing the mobile and contract/virtual workforce ü Implementing technology to better understand the business and improve efficiencies ü Managing Document and Email cost and security ü Leveraging AI and cloud at unprecedented rates ü Technology Cost consolidation ü Cybersecurity ü Quickly, securely and cost-effectively merging firms, especially IP and documents

TECHNOLOGY’S IMPACT ON BUYER & EXPECTATIONS Level-Set; Real. BEHAVIOR Estate Macro-Industry Trends According to Deloitte, the 3 largest factors effecting today’s law firm: 1. Online do-it-yourself legal service providers, forcing law firms to compete digitally 2. Consolidation of large law firms to enhance services which drives more lawyers to start their own practice… 3. The rise of entrepreneurship in law “Lawyers don’t have the monopoly on law anymore” • clients can seek legal assistance from a growing number of non-lawyer professionals including paralegal technicians, legal document preparers, legal self-help sites, virtual assistants and offshore legal vendors. • However, lawyers can also take advantage of these virtual and “aa. S” workers to bolster their firm and service offerings at low cost and no overhead

TECHNOLOGY’S IMPACT ON BUYER & EXPECTATIONS Level-Set; Real. BEHAVIOR Estate Macro-Industry Trends 70% of billings last year were based on a metric OTHER THAN billable hours A E DS EA Digital Services → Efficiency → Affordability Less than 65% of law firms have a CRM in place and of those, only 20% have integrated their billing, practice management and crm in any meaningful way

CHALLENGES EFFICIENCY AMONGST CHANGE Level-Set; Real Estate Macro-Industry Trends American Bar Association Tech Survey said cloud usage grew 40% amongst firms last year The big firms are getting into internal AI initiatives. Saa. S is the smaller firms way to accomplish the same outcome. • 8 out of Top 10 Firms, and over half of the top 25 firms are leveraging AI already Reuters found that small firms spend up to 40% of their time on administrative activities, driving spend on Practice Management Solutions. What are the most popular cloud-based products among attorneys and law firms? • Document storage and management • Data backup and recovery • Hosted email • File-sharing • Practice management

CHALLENGES CYBER SECURITY Trends Level-Set; Real Estate Macro-Industry According to PWC, 60% of firms were maliciously attacked last year, 6 out of 10 lawyers are unsure if the cloud is secure or compliant. • with 30% of firms experiencing attacks weekly and • So 40% are already believers and 60% just need someone to guide them. • 12% daily. • At least 80 percent of the biggest 100 law firms have had some sort of breach, Peter Tyrrell “NC Attorney General RECCOMENDS BUSINESSES RECEIVE OUTSIDE PROFESSIONAL SECURITY ASSESSMENTS. ” recent headline here in Raleigh, NC. • “Phishing scams, where someone poses to be your bank or other entity looking for important information, are also on the rise in the state. They accounted for 24 percent of North Carolina reported scams in 2017, a drastic increase from lower than 2 percent in 2015. ” • Work this into your cloud solution proposal

CHALLENGES MOBILE WORKFORCE Level-Set; Real Estate Macro-Industry Trends Not just working outside the office and not just lawyers. Working remotely or in a virtual office is becoming normal. • 90% of lawyers use smart phones As pop-up aa. S law services continue to grow, law firms can leverage these services to bolster their portfolio and reach. However, doing so without a mobile strategy can lead to: Legal professionals of all kinds are taking to this- https: //www. thebalance. com/freelance-legaljobs-2164338 Performance tracking is a huge focus of the industry as we saw previously, which can become an issue for an employee working remotely or a virtual contract employee. Lawyer Time spent on administrative activities almost doubles when the same take is done while mobile. • Everything mobile or not, must be tracked for compliance and billing needs. Lawyers reports significant issues and time delays with reporting billing-hours and activities while mobile • Lost IP or documents • Security or compliance exposure • Inefficiency • Lost billable activities • Incomplete customer lifecycle management

SPECIFIC TECHNOLOGY SOLUTIONS R LAW FIRMS Level-Set; Real Estate. F OMacro-Industry Trends

SPECIFIC TECHNOLOGY SOLUTIONS R LAW FIRMS Level-Set; Real Estate. F OMacro-Industry Trends

Q/A Any Questions?

Thank you • Join us for next month, Retail Thank You! BE SURE TO JOIN US FOR NEXT MONTH’S INDUSTRY WEBINAR: RETAIL