Africas No 1 Digital Healthcare Platform Africas healthcare

Africa’s No. 1 Digital Healthcare Platform

Africa's healthcare is fragmented and fragile! Healthcare organizations operate in rather unsynergetic fashion Intervention ? How Might We Utilise Design and technology to strengthen Healthcare Systems across Low and Middle-Income Communities in preparedness for global disruptions ? Situation and Context in Africa producing less impact on the overall health system across board. Most healthcare organizations are largely paper-based-prone to high levels of inaccuracies and inconsistency leading to poor health system strengthening approaches and health data available for making decisions on key health priorities such as the global COVID-19 Pandemic. The COVID pandemic easily disrupted this placing enormous strain on countries around the world, exposing long-standing gaps in public health and exacerbating chronic inequities with lot of lives were lost.

Our Solution In a bid to utilize Design and Technology to better innovate around Africa’s wicked heath challenges, we developed Healthstack is a digital health platform as a service solution aimed at strengthening and creating resilient pandemic-proof healthcare system for Africa. Healthstack leverages the frameworks of telemedicine by providing low-cost, simple and intelligent digital tools to perform robust healthcare services and interactions between healthcare providers and their clients easily via digital channels. It offers a cloud-based longitudinal electronic medical records, with embedded facility-led telemedicine solutions supporting continuation of care to existing and new clientele, home-drug delivery services, mobile laboratory services as well as financial and administrative tools to provide business insights into the organization's operations

Our Approach What is HCD? 2017 With the increasing accessibility of data, advancements in Human-centered design (HCD) is a creative approach to computing power and data analytics methods, technological problem solving. innovation is transforming the Healthcare space. It’s a mindset that starts with the people you’re 2018 being developed in aiding health systems strengthening on the continent, we need to rethink our approach in addressing these challenges, more specifically, that the interventions are 2016 However, to ensure that the appropriate innovations are -Centred Design. tailor made to suit their needs. It’s a process that facilitates the bringing together of different types of expertise. It’s a set of skills that allow one to move quickly best suited to meet the identified challenges. Therefore, we recommend utilizing a more user-centered approach- Human designing for and ends with new solutions that are 2019 from thinking to creating. In incorporating this approach, we harness the knowledge and experiences of end-users and relevant stakeholders in identifying, defining, ideating and implementing novel solutions to enhance health systems strengthening practices across Africa

Our Approach Research & Discovery Phase Understand Phase Ideation Phase Testing Phase Iteration Phase Implementation Phase 01 02 03 04 05 06

Our Approach: Why HCD? Better Outcomes Improved Processes Expanded Capabilities Increased Equity Contribute to better outcomes of Can improve the effectiveness Can improve capabilities Can contribute to increased healthcare interventions, of the intervention by and collaboration processes equity, sustainability, and long- particularly demand-side introducing a feedback process to aid decision-making term impact by ensuring there is intervention on which stakeholders’ as a result of the iterative and a strong buy-in and ownership behaviors have significant implications. agile approach of HCD. from key stakeholders

Approach Discovery Phase Ideation Phase Iteration Phase Identification of challenges in Health System strengthening in Nigeria This phase focused on solution development using relevant HCD tools and techniques Feedback integration after testing and pilot 01 02 Understand Phase Translation of insights and findings from the Discovery Phase into opportunities spaces for impact. 03 04 Testing Phase Opportunity space to test solution cocreated. 05 06 Implementation Phase Full-scale development of refined solution

Traction & Milestones We have built tremendous traction and progress since the first deployment of our solution (18 months ago). These milestones are: 50 Users 2 School Health Programmes 5 Healthcare Facilities 1 Telemedicine Programme 5000+ Patients 1 Research Programme

Competitive Advantage The following are features that positions Healthstack as a the best go-to healthcare digital platform service in Nigeria: Embedded Telemedicine and Usability Highly easy to use and supports the use of telemedicine tools for consultation and active management of patients/clients Connectivity to 3 rd party facilities Supports direct plug-ins to 3 rd party facilities such as laboratories, pharmacies, schools, etc: User Friendly and Affordable Simplicity in its user interface with great affordability and flexible payment systems/plan Integration with Call/Messaging features Healthstack offers clients and users the opportunity to communicate with their physician or health provider via messaging platforms such as Whats. App and also enables voice/video calls