AEO QUALITY COMPLIANCE PROGRAM Authorized Economic Operator Requirements

AEO QUALITY COMPLIANCE PROGRAM Authorized Economic Operator Requirements

Compliance affects your business Dealing with external and internal rules & requirements AEO requires a compliance framework

Compliance framework Requirements AUDITABLE PROCESS What does it take ? • Compliance culture • Operational Procedures • Training – Education – Awareness • Internal audits & audit program • Root cause investigations & Corrective & preventive actions • Communication ( Employee engagement ) • Risk | Assessment • MONITORING PROGRAM

Compliance & Continuous Improvements Increase quality, minimizing risks and operational costs FINANCE - HUMAN RESOURCES - SECURITY - IT - LOGISTICS

MONITORING PROGRAM Risk assessment Corrective and Preventive actions Investigate Communicate Identify and register

AEO GUIDELINES Within a framework covering all your requirements

AEO & QUALITY MANAGEMENT Covering all your AEO & Quality needs - AEO Quality Incident Manager - Audit Manager - Document Manager

AEO & QUALITY EVENTS Identify events in different area’s, register and follow up

Investigate incident root – cause Investigation, Cause of event, CAPA’s & Evaluation

Monitor activities CAPA’s At user, department or organization level Organization level Record level

Request and provide feedback Define communication & print templates • User assignment • Handling status • Attachments • Task manager • Notes • Build in send data module • Share data option • Printable template • Access control • Contact overview

(CDR Risk) Assessment Management level Operational level Quality and risk assessments. Monitoring follow ups on investigations and [ effectiveness] corrective & preventive actions Quality and compliance can be monitored on process stakeholder level. Proving monitoring tools identifies quality issues in an early stage and stimulates recovery ownership on operational levels.

(AEO Risk) Assessment

Enhanced visibility & simplified control One platform, one single data entry point DEPARTMENTS MANAGEMENT Finance Commerce Quality INCIDENTS Investigate Communicate Report Insurance Recover Complaints Cargo Damage Claims Customer service Customs IT Other MANAGE ULD Aircraft Claims Injuries Tracing Custom

Building maximum compliance culture Enhanced visibility = Enhanced organization involvement VISIBILITY Finance Commerce Quality Claims Customer service Customs IT Other

CENTRALIZED CONTROL HEADOFFICE STATIONS Complaints Cargo Damage ULD Aircraft Claims Injuries Tracing Customs

One platform enabling analyzing BIG DATA

AUDIT MANAGER Monitoring audits made simple

AUDITABLE PROCESS AUDIT FRAMEWORK REQUIREMENTS 1. Define & plan 2. Register 3. Monitor 4. Control findings & capa’s 5. Assess & reporting

DEFINE AUDIT & PLANNING

REGISTER AUDIT

MONITOR AUDIT STATUS Set your monitor according to your requirements

MANAGE FINDINGS & CAPA’s

Organize files, tasks, communication and notes Upload documents, pictures and more….

MONITOR AUDIT STATUS Easy data export to html, csv or exel

DOCUMENT MANAGER Storage and search of documents made simple

Register & Manage Documents Manage any type of document in at centralized location

EASY OVERVIEW & SEARCH Authorize users or departments for documents

We provide a complete suite of modules Register, follow up, monitor and manage compliance AIRCRAFT INCIDENTS MATERIAL & GSE INCIDENT SERVICE RECOVERY AUDIT MANAGEMENT ULD INCIDENTS INJURIES BUILDING INCIDENTS CARGO DAMAGE CARGO CLAIMS QUALITY & AEO EVENTS COMPLAINTS AND MANY MORE!

Sophisticated build in features • SET AND/OR MONITOR ORGANIZATION TASKS • EMAIL COMMUNICATION TEMPLATES • PRINT TEMPLATES • SYSTEM NOTIFICATIONS TO USERS • ASSIGN FILES TO USERS • ROOT- CAUSE AND CAPA MONITORING TOOLS • PERFORM DATA ANALYSIS ONE TOOL ONE PLATFORM ONE FLOW

Why use our services? ü ü ü ü ü Some of our valued customers Framework for quality & compliance IATA Cargo Innovation awarded platform Entirely web based 24/7 access Low entrance fees Ease to use Flexible license contracts Build by industry professionals Full support and continuous updates

CARGOHUB BV Address/ Beechavenue 54 – 80, 1119 PW Schiphol , The Netherlands E-Mail/ support@cargohub. nl WEB/ www. cargohub. nl